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eero Labs features and feedback thread

Welcome to the eero Labs features and feedback thread!

Here is your place to share your experiences with new eero Labs feature releases, as well as let us know the types of future concepts you'd like to see here. We encourage you to share your feedback and interact with others, as well as have an opportunity to interact directly with our developers.

While this section will be more focused on connectivity related features, you can also submit general feature requests here.

For more on eero Labs, visit the eero help center.

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  • With the 6.5 update, I saw this in the release notes:

    • fix for failed connectivity with WPA3 enabled on some Apple devices

    We have 2 very old iPads running iOS 10.3.3. I know previously older devices that don't have WPA3 we unable to connect. I'm wondering if this update is supposed to fix that particular issue? Or will all the older Apple devices never be able to connect to the network if WPA3 is enabled?

    Like 1
    • Hello anotherJmartin ,

      If a device that doesn't support WPA3 connections, can connect to a WPA3 network that uses a transition mode like eero, then it should still connect to the network but it will use WPA2 since it is not able to connect to WPA3. From what I researched, some older versions of iOS do not support connecting WPA3  "transition mode" and so would not be able to connect. That is entirely handled on the iOS firmware and software and it entirely out of the hands of eero. 

      https://support.eero.com/hc/en-us/articles/360042523671-What-is-WPA3-

      Like
  • With the 6.5 update I have a Samsung Fridge and a Honeywell T9 that can’t connect when WPA3 is enabled. They can’t see the WiFi NW neither 2.4 nor 5. 
     

    The Honeywell Thermostat is supported as a Ring Integration. 

    Like
    • Hello Mike Porkert ,

      Thank you for reaching out to us and welcome to The Community! Were the devices able to connect to your network with WPA3 enabled prior to the update? When you connect the devices with WPA3 disabled can you check to see if the devices have any firmware updates? Are you able to verify if the devices are able to connect to WPA3 networks?

      Like
    • James 

      Like
    • Mike Porkert 

       

      I just got the Eero’s so they were on 6.4 only a day. So I don’t remember on the Fridge. But the thermostat yes it could connect  

       

      But there is more. In 6.5 the thermostat suddenly could not communicate to the cloud service. It was connected to WiFi. When I briefly turned off 5G in troubleshooting. it worked. Then the moment 5G re-enabled it could not connect to the cloud. All the time it was connected to WiFi per the app. 
       

      Then I enabled legacy. It worked to connect to the cloud. I left it on legacy for 12 hours. All was fine. Then I disabled legacy and the thermostat is still connected to the cloud now on 5G. So now it works but makes no sense to me why. 

      Like
    • Hello Mike Porkert ,

      Ahh that makes sense. So Legacy turns your 2.5GHz bandwidth back to WiFi 5 instead of WiFi 6. There is a possibility that the devices are having problems with WiFi 6. If they work correctly with legacy mode enabled I would keep that enabled so your devices work correctly. Check with the manufacturers of the devices and ask them if their devices are able to connect to WiFi 6 networks as well if you have the time.

      Like
    • James 

      yes that makes sense to me too. But I am confused that once I turned off legacy I expected the Thermostat to disconnect but instead it is working correctly now on both 2.4G and 5G

      Like
    • Hello Mike Porkert ,

      That is really interesting. Keep an eye on it and if the device continues to have issues mark down the time and date and let me know so we can check the logs on our back end.

      Like
    • James 

      The thermostat disconnected today around 9 pm. Turned legacy on and reconnected. I will disable legacy tomorrow am to see if the thermostat stays connected. 

      Like
    • Mike Porkert 

      And I disabled legacy just now at 6 am EST and the Thermostat is still connected and working. 

      Like
  • All other devices connect with WPA3 enabled except a Tesla Wall connector. With WPA3 disabled it connects right away. 

    Like
    • Hello GP ,

      I would check in with Tesla. I know we have quite a few customers with Tesla devices that can connect to the eero network just fine. But I've not worked with the devices personally. There could be a limitation with the wall connector you have and WPA3. 

      To learn more about how eero handles WPA3 you can review the article below.

      https://support.eero.com/hc/en-us/articles/360042523671-What-is-WPA3-

      Like
  • Since 6.5 wpa3 has been awful, any device  using wpa3 is extremely slow . I can’t get over 50mb download , turn wpa3 off and my devices are back up to 300+

    Like
    • Hello skelley5000 ,

      Thank you for reaching out to us and welcome to The Community! I would like to take a look at this and troubleshoot why this might be happening. I will send you a direct message with instructions on how to get an email to me so I can review your network and start collecting data to find out how to get this behavior resolved.

      Like
  • Uno de los mejores routers en este momento

    Like
  • As much as I like the app I want a web interface for admin functions. It is a glaring shortcoming not to provide this. 

    Like
      • Calion
      • Calion
      • 1 mth ago
      • Reported - view

      edstewbob And the fact that if ever Amazon cancels eero and I manage to get logged out, I will forever be unable to manage my router is a problem I was unaware of when I bought it…

      Like
      • Calion
      • Calion
      • 1 mth ago
      • Reported - view

      Calion Or, come to think of it, resell it. Nor did I realize, when buying, that all my Internet activity would be exposed to Amazon. Though I guess I should have presumed that.

      Like
  • Since two days I want to install the Qingping Air Monitor and it doesn’t work. Now I find out it can’t connect with WPA3 enabled.(https://www.amazon.de/Qingping-Monitor-Compatible-Temperature-Humidity/dp/B092HK4BB1)

    Like 1
  • Since upgrading to 6.5, Ad Blocker rate went down significantly (blocking very little now). I tried toggling between profiles and network option but it makes no difference.  Is this a new bug? Any other suggestion?  

    Like 1
  • Eero does not seem to be probably blocking network access to devices add to the block list. Starting to get fed up with these issues. I am about to switch to a new main router and use Eero routers in bridge mode. Plus, other routers have more functionality that Eero.

    Like
    • rayb30 Thanks for posting about this! Device blocking not working is definitely something we would like to investigate further. Send us an email or give us a call and we will be happy to look more closely. Some initial thoughts would be MAC randomization, or Private IPs, causing the eero system to view the device as a new device and circumventing the block, which is MAC address based.

      Like
      • rayb30
      • rayb30
      • 1 mth ago
      • Reported - view

      Evan (eero support)  thank you for your quick response. I will take a look at those possible settings that may be causing issues with blocking devices and email Eero. 

      Like
      • rayb30
      • rayb30
      • 1 mth ago
      • Reported - view

      Evan (eero support) I discovered the issue! I had no custom settings besides DNS and Advanced Security turned on, so I restarted the Eero network after changing DNS to default and turn off Advanced Security, but still had the issue. Tested again after re-enabling Advanced Security, no change. I switched DNS back to custom with a restart now everything seems to be working as it should. Probably a manual hard reset would had done the trick.


      I was a little to harsh in my initial post. Security is NOT an issue that Eero has. Next time, I’ll try the reset my network first before jumping to conclusions.

      Like
  •  connectivity is something depending where you're at .. I'm having a hard time connect from my other house but from my main house it's no problem but my other house doesn't have Wi-Fi so I have a hit a few dead spots so even though cellular has some trouble getting in there but they have something to do with the lead paint but other than that this system is great and it's awesome and I'm going to buy a lot more of it

    Like
  • Eero gurus,

    I was connecting a home device (Ukoke Rollable 12,000 btu air conditioner) and the WPA3 setting on Labs prevented it from connecting so there must be something in its old handshake that Eero mistakenly tried to use WPA3 for. I’m assuming you want Eero to be able to distinguish when it needs to fall-back to WPA2?

    Like
  • Hi all,

    I’ve found that enabling the WPA3 feature provides a wifi compatibility issue with the first gen iPads. With WPA3 beta enabled, my iPad is kicked off the Wi-Fi and can’t rejoin. Disable it and it can.

    Like
  • Since having this device my gaming online has become frustrating as hell as my ps4 keep getting disconnected and game are ending in losses as a result.I then need to go to settings to test connection which is always there but as I said disconnects mid game which is pointless .why ps4 wont reconnect on it's own as it previously has and now I will have to deal with talk talk who will be slow to respond and make the issue worse I shoulda stuck with my old box

    Like
    • Deonsdad theb1st issue, you should never play a game console and or PC game on wifi.. if you can always use Ethernet. If not your behind everyone else right off the bat.. but if you continue to use wireless try reserving your IP, I had similar issues with other devices and by reserving my IP it fixed my connection issue..

      Like
      • Deonsdad
      • Deonsdad
      • 2 wk ago
      • Reported - view

      skelley5000 will give it a go I'm not on wired connection as the engineer put the box in a different place and now it would be awkward to run cable across the floor

      Like
  • Hello. My partner has an iPod touch second generation that will not connect to the Internet if I turn on WPA three. Can this be looked into?

    Like
    • drdrem that old of a device won’t support WPA3 since it hasn’t been updated for years. You’ll just need to leave WPA3 disabled.

      Like
  • I assumed this was true, but wanted to at least ask. Thanks. 

    Like
  • I wish I can manually choose what network I want my Xbox on. Eero keeps putting Xbox on 2.4ghz, I want it on 5G. This is driving me crazy.

    Like
      • Sdworman
      • Sdworman
      • 7 days ago
      • Reported - view

      Kev451 - is the Xbox close to the eero?  Also, does this model have a Gigabit Ethernet?  If you do have ethernet, then plug this directly into the eero.  The best connection for gaming would be ethernet and not WiFi at all....

      Like
      • Kev451
      • Kev451
      • 6 days ago
      • Reported - view

      Sdworman thanks for the reply. My xbox is next to a room with an eero. I dont have the ability to connect to ethernet. 

      Like
  • The last update affects Apple Music maps

    Turning off the conference in gaming options in the lab section seems to solve the problem

    Like
  • WPA3 - Having this setting turned on stops older clients from being able to connect to the network ( main or guest) . Have tested this with an apple ipad 2 and a Sony Z1 Android phone. Turning off WPA and the client's are then able to connect. 

    Like
  • Hey Eero support friends… I have the same issue as Trikemike below, where if WPA3 is enabled it cuts off my Qingping Air Monitor Lite.

    https://www.qingping.co/air-monitor-lite/overview/

    Hate to lose WPA3 feature for all my devices because of one sensor. Hope you can help / address. Thanks!

    Like
      • Sdworman
      • Sdworman
      • 7 days ago
      • Reported - view

      Vansmile - you need to keep WPA3 turned off.  Not everything is supported at this time.

      Like
  • Yes having same problem with an firestick have to sign in as a guest for it to work otherwise it says the source is not safe and wont allow access

    Like
  • Had iPad mini 9.3.5 that wouldn’t connect to network. Fix was to disable WPA3 on network. Device is as up to date as allowed. If I re-enabled after connecting, drops the iPad. 

    Like
      • Sdworman
      • Sdworman
      • 7 days ago
      • Reported - view

      Jasondb - WPA3 is not supported on older devices.  Leave this off for now.

      Like
  • Can we have dns resolver in eero, even while using eero secure?

    Like
      • Sdworman
      • Sdworman
      • 7 days ago
      • Reported - view

      bimbam1024  - not understanding this.  Use ISP DNS or any public like google. (8.8.8.8)

      Like
    • bimbam1024 No, when eero secure is enabled it overrides any DNS server you have setup. The way eero secure works is that all requests are routed through the DNS service (which I'm assuming is still Zscaler). If you were using different DNS servers, then your DNS requests wouldn't get filtered, blocked, etc.

      Like
      • bimbam1024
      • bimbam1024
      • 6 days ago
      • Reported - view

      cMoo92 understand that, but i have so many devices inside the network. Would be great to have a dns service inside the network. 

      Like
      • thatsthequy
      • Enthusiast
      • thatsthequy
      • yesterday
      • Reported - view

      bimbam1024 when Advanced Security and/or Ad Blocking are enabled, the gateway eero is doing local DNS caching. 

      Like
  • The eero secure service is blocking my garmin index from reaching its server.

    it joins the Wi-Fi fine. But can’t upload or download data. Turn off Eero secure and it’s all fine. It’s something to do with the DNS I believe?

    Like
      • Kiranpayne
      • Kiranpayne
      • 6 days ago
      • Reported - view

      Kiranpayne garmin index is a smart scale. Doesn’t seem to block my other Garmin products. Specifically the scales

      Like
  • Brand new TP Link HomeKit smart plug requires WPA3 to be off.  Model KP125. 
     

    Turning off WPA3 is the only way to get these plugs to work at all. Even if you turn WPA3 back on after setup, the plugs start flashing red and cannot connect. 
     

    Again, these are brand new from Best Buy and not some “legacy” device. 
     

    Interestingly enough, my Google Nest Wifi 3pack with WPA3 on works great with everything, including these plugs. But ever since I switched to Eero 6 pro 3 pack, the WPA3 option is broken. 
     

    Like
    • SnappyJay Thanks for posting about this behavior. I'd like to have our team take a closer look into this behavior. I'll be sending you a DM shortly. Follow those instructions and I'll be happy to go from there.

      Like
      • Adams
      • Adams.1
      • 4 days ago
      • Reported - view

      SnappyJay i use various TP-Link smart bulbs and smart plugs with the kasa app and alexa with no problem having wpa3 enabled. Seems strange that it they would suddenly become incompatible with wpa3 now. How strange.

      Like
  • For some reason, WPA 3 break my second generation Leviton HomeKit switches. They think they are connected but they don’t show connected in HomeKit. Turning off WPA 3 resolves the issue. 

    Like
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