eero Labs features and feedback thread

eero Community Manager
Jeff_C
updated 6 yrs ago
1097replies

Welcome to the eero Labs features and feedback thread!

Here is your place to share your experiences with new eero Labs feature releases, as well as let us know the types of future concepts you'd like to see here. We encourage you to share your feedback and interact with others, as well as have an opportunity to interact directly with our developers.

While this section will be more focused on connectivity related features, you can also submit general feature requests here.

For more on eero Labs, visit the eero help center.

- pink_balloon
- 3 yrs ago
- Reported - view
All other devices connect with WPA3 enabled except a Tesla Wall connector. With WPA3 disabled it connects right away.
- eero_support
  
  3 yrs ago
  
  Reported - view
  Hello GP ,
  
  I would check in with Tesla. I know we have quite a few customers with Tesla devices that can connect to the eero network just fine. But I've not worked with the devices personally. There could be a limitation with the wall connector you have and WPA3.
  
  To learn more about how eero handles WPA3 you can review the article below.
  
  https://support.eero.com/hc/en-us/articles/360042523671-What-is-WPA3-
- skelley5000
- 3 yrs ago
- Reported - view
Since 6.5 wpa3 has been awful, any device using wpa3 is extremely slow . I can’t get over 50mb download , turn wpa3 off and my devices are back up to 300+
- eero_support
  
  3 yrs ago
  
  Reported - view
  Hello skelley5000 ,
  
  Thank you for reaching out to us and welcome to The Community! I would like to take a look at this and troubleshoot why this might be happening. I will send you a direct message with instructions on how to get an email to me so I can review your network and start collecting data to find out how to get this behavior resolved.
- Antonir25
- 3 yrs ago
- Reported - view
Uno de los mejores routers en este momento
- edstewbob
- 3 yrs ago
- Reported - view
As much as I like the app I want a web interface for admin functions. It is a glaring shortcoming not to provide this.
- Calion
  
  3 yrs ago
  
  Reported - view
  edstewbob And the fact that if ever Amazon cancels eero and I manage to get logged out, I will forever be unable to manage my router is a problem I was unaware of when I bought it…
- Calion
  
  3 yrs ago
  
  Reported - view
  Calion Or, come to think of it, resell it. Nor did I realize, when buying, that all my Internet activity would be exposed to Amazon. Though I guess I should have presumed that.
- Trikemike
- 3 yrs ago
- Reported - view
Since two days I want to install the Qingping Air Monitor and it doesn’t work. Now I find out it can’t connect with WPA3 enabled.(https://www.amazon.de/Qingping-Monitor-Compatible-Temperature-Humidity/dp/B092HK4BB1)
- derekjg
- 3 yrs ago
- Reported - view
Since upgrading to 6.5, Ad Blocker rate went down significantly (blocking very little now). I tried toggling between profiles and network option but it makes no difference. Is this a new bug? Any other suggestion?
- rayb30
- 3 yrs ago
- Reported - view
Eero does not seem to be probably blocking network access to devices add to the block list. Starting to get fed up with these issues. I am about to switch to a new main router and use Eero routers in bridge mode. Plus, other routers have more functionality that Eero.
- Evan_eero_support
  
  3 yrs ago
  
  Reported - view
  rayb30 Thanks for posting about this! Device blocking not working is definitely something we would like to investigate further. Send us an email or give us a call and we will be happy to look more closely. Some initial thoughts would be MAC randomization, or Private IPs, causing the eero system to view the device as a new device and circumventing the block, which is MAC address based.
- rayb30
  
  3 yrs ago
  
  Reported - view
  Evan (eero support) thank you for your quick response. I will take a look at those possible settings that may be causing issues with blocking devices and email Eero.
- rayb30
  
  3 yrs ago
  
  Reported - view
  Evan (eero support) I discovered the issue! I had no custom settings besides DNS and Advanced Security turned on, so I restarted the Eero network after changing DNS to default and turn off Advanced Security, but still had the issue. Tested again after re-enabling Advanced Security, no change. I switched DNS back to custom with a restart now everything seems to be working as it should. Probably a manual hard reset would had done the trick.
  
  I was a little to harsh in my initial post. Security is NOT an issue that Eero has. Next time, I’ll try the reset my network first before jumping to conclusions.
- Drip123
- 3 yrs ago
- Reported - view
connectivity is something depending where you're at .. I'm having a hard time connect from my other house but from my main house it's no problem but my other house doesn't have Wi-Fi so I have a hit a few dead spots so even though cellular has some trouble getting in there but they have something to do with the lead paint but other than that this system is great and it's awesome and I'm going to buy a lot more of it
- acoven
- 3 yrs ago
- Reported - view
Eero gurus,

I was connecting a home device (Ukoke Rollable 12,000 btu air conditioner) and the WPA3 setting on Labs prevented it from connecting so there must be something in its old handshake that Eero mistakenly tried to use WPA3 for. I’m assuming you want Eero to be able to distinguish when it needs to fall-back to WPA2?
- Kiranpayne
- 3 yrs ago
- Reported - view
Hi all,

I’ve found that enabling the WPA3 feature provides a wifi compatibility issue with the first gen iPads. With WPA3 beta enabled, my iPad is kicked off the Wi-Fi and can’t rejoin. Disable it and it can.
- Deonsdad
- 3 yrs ago
- Reported - view
Since having this device my gaming online has become frustrating as hell as my ps4 keep getting disconnected and game are ending in losses as a result.I then need to go to settings to test connection which is always there but as I said disconnects mid game which is pointless .why ps4 wont reconnect on it's own as it previously has and now I will have to deal with talk talk who will be slow to respond and make the issue worse I shoulda stuck with my old box
- skelley5000
  
  3 yrs ago
  
  Reported - view
  Deonsdad theb1st issue, you should never play a game console and or PC game on wifi.. if you can always use Ethernet. If not your behind everyone else right off the bat.. but if you continue to use wireless try reserving your IP, I had similar issues with other devices and by reserving my IP it fixed my connection issue..
- Deonsdad
  
  3 yrs ago
  
  Reported - view
  skelley5000 will give it a go I'm not on wired connection as the engineer put the box in a different place and now it would be awkward to run cable across the floor
- drdrem
- 3 yrs ago
- Reported - view
Hello. My partner has an iPod touch second generation that will not connect to the Internet if I turn on WPA three. Can this be looked into?
- cMoo92
  
  3 yrs ago
  
  Reported - view
  drdrem that old of a device won’t support WPA3 since it hasn’t been updated for years. You’ll just need to leave WPA3 disabled.
- drdrem
- 3 yrs ago
- Reported - view
I assumed this was true, but wanted to at least ask. Thanks.
- Kev451
- 3 yrs ago
- Reported - view
I wish I can manually choose what network I want my Xbox on. Eero keeps putting Xbox on 2.4ghz, I want it on 5G. This is driving me crazy.
- Sr. Eero wireless engineer
  
  Sdworman
  
  3 yrs ago
  
  Reported - view
  Kev451 - is the Xbox close to the eero? Also, does this model have a Gigabit Ethernet? If you do have ethernet, then plug this directly into the eero. The best connection for gaming would be ethernet and not WiFi at all....

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