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Problems with latest Eero 6 Pro update and Wemo Mini smart plugs?

I was gone from the house for about a week and there was at least one, brief power outage.  When I returned home, I see that there was also an Eero update while I was gone.  After returning home all 3 of my Wemo Mini Smart Plugs were offline.  When I factory reset them and try to re-add them to Wemo and HomeKit, the whole process work perfectly until the very end, but then the configured Wemo mini smart plugs will not connect to the WiFi.  Temporarily halting the 5 gHz band has no effect, nor does setting it to Legacy mode. 

Did the power outage fry all 3 of my smart plugs, but nothing else, or did something about the Eero update make the Eero Pro 6 incompatible with Wemo Mini Smart Plugs.

I was able to get some replacement Feit smart plugs (2.4 only)  to connect and work just fine, but they do not work with HomeKit like the Wemo ones do.

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  • I do not have any issues now after I turned off all the settings. 

    Like
      • markwhy
      • markwhy
      • 2 mths ago
      • Reported - view

      naiju. merin  can you tell us who are  following, what settings did you turn off to get wemo to work?

      Like
    • markwhy UPnP, Client steering and Thread.

      Like
  • Right now I have everything turned on except WP3 and I have all my WEMO devices showing and working right now. That will probably change. 
     

    I’m starting to wonder if my ISP also has a hand in this mess. Last year, prior to getting the EERO mesh system I was having problems (sometimes) with email hosted on another server.  If I tried to access with LTE on my iPhone, no problem. Also had problems with web sites hosted on that same server. My ISP insisted that they weren’t the problem, so I installed a VPN, and mail/access problems went away. The only problem with the VPN is that some sites refuse to allow access via a VPN, so I frequently have to turn on/off. This won’t help with WEMO though unless you can set up a VPN between EERO and modem, as right now the VPN is on individual computers/iPads/iPhones. 

    Like
  • I just turned on my WPA3 and all seems to be well right now. Spoke too soon, three devices just disappeared.  Now another device just vanished. Did a refresh and one device came back. 

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  • Seems that WPA3 on was causing problems with some of my other devices at least through HomeBridge. Had to restart HomeBridge, but for now I am leaving WPA3 off. 

    Like
  • Shortly after writing the last post (next day) all seemed to be working properly. In an attempt to find a solution to the on again / off again issues with WEMO devices I decided to try an EVE Energy plug and it seems to work just fine, if a little slow to respond at time. After testing this unit for about a week I decided to order 5 more. I was starting to wonder if I was  spending money unnecessarily as the WEMOs were all working flawlessly, until tonight when all but one device went AWOL again. So when the EVEs arrive next Wednesday all the WEMOs are being taken down and replaced with the EVEs. As to the switches, they are being replaced with Insteon units. This may be a bad plan as it seems that Insteon is dying, although the new Nokia Lamp products seem to replace Insteon and their new hub may also support the Insteon switches in the future. 

    Like
  • I find that the Insteon switches work reliably, although they don’t always report their current status correctly. Although Insteon does not currently support HomeKit (ignoring that dubious HomeKit hub they used to have), I do use my Insteon switches with HomeKit via Homebridge. 
     

    One of the reasons that I like the Insteon devices is that they support the older X-10 technology which is supported by HomeLink that ships in many cars. I use the HomeLink to open/close my garage door, and also to turn the garage ceiling lights on and off. The only other option for controlling lights from HomeLink is a proprietary HomeLink system that I don’t believe integrates with any other system. 

    Like
  • Same issues as everyone else, except with Wemo switches. Same actions taken to rectify situation. When 1st installed Eero no issues with connecting the Wemo switches, in fact they worked better than the old router. Then they just quit working. James, add me to your email list please. I prefer email to hours on the phone.

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  • We’ll I’ve replaced all my WEMO plugs with Eve Energy devices and the system seems to be behaving quite well. I managed to set up my two WEMO mini plugs directly on HomeKit (I.e. not through HomeBridge) and they seemed to work ok, but as soon as I relocated them to different outlets they wouldn’t show up, so I would have had to re-set them up again, so they are also gone from my collection too. So now I have three WEMO switches left that only show up in the WEMO app if I disable the 5 GHz network. Other devices that I have that are 2.4 GHz only seem to play quite nicely with the EERO mesh network, so I am convinced that it is the WEMOs that are the problem. I am just waiting for the replacement switches and will then be WEMO free. 
     

    Not really that sad about dropping WEMO after their stunt of bricking their netcam. 

    Like
      • Element
      • Element
      • 1 mth ago
      • Reported - view

      andyj thanks for mentioning Eve. I wasn’t even aware of it and know little to nothing about Thread. I do have a HomePod mini already so I understand that can serve as my Thread hub/router. The Eve plugs are somewhat pricier but a little less than the Lutron Caseta and more capabilities like energy monitoring which is nice. At this point having something reliable and that doesn’t constantly break far surpasses the increase in cost

      Like
  • Following this topic as i had an eero pro (I think) router and beacon I rented through my ISP (TDS Telecom). I have a mix of about 4 of the older WeMo plugs (wide ones) and about 6 of the newer small ones or minis. All worked fine. I decided to save the monthly charge and buy my own eero so just got the latest and greatest eero pro 6. I did the replace option to replace the main router and beacon with the eero two pack system. The older wemos reconnected just fine as did pretty much everything else but alll the newer WeMo plugs went offline. I’ve tried everything I’ve seen suggested and cannot get them back into HomeKit. I did manage so far to get a couple of them into the WeMo app but they still won’t connect to HomeKit. I’ve pretty much given up. It seems the newer plugs with newer firmware won’t play with the eero 6 Pro.  They did work with the other eero. Hate to junk them but guess I’ll box them up and find something that works (like very expensive Lutron Caseta) 

    Like 1
      • scw
      • scw
      • 1 mth ago
      • Reported - view

      Element  True that, the newer firmware seems to be the issue :-(

      Like
  • Same issues as noted above. 3 brand new Wemo smart plugs. Won't join via HomeKit, WeMo app, or eero app. Got one to join Home, but wouldn't sync its wifi so wasn't controllable. James  please add me to the list before I junk these WeMo. Thanks 

    Like
      • Element
      • Element
      • 1 mth ago
      • 1
      • Reported - view

      I ended up resolving my issues and here’s what worked for me. I deleted my eero network using the eero app. This is equivalent of a reset. I think I cycled power to it after that. I deleted my eero app from my phone. Powered off phone and back on. Reloaded eero app and setup eero from scratch. When I was finished I had no problem whatsoever with joining the plugs to my network and HomeKit and didn’t even have to stop the 5Ghz band temporarily. Honestly they’ve never been more cooperative after doing that. Won’t say it will fix your issue but it definitely fixed mine. Hope that helps. 

      Like 1
  • I replaced all my WEMO plugs with Eve devices and they seem to be pretty good (the fact that they use Bluetooth is not an issue as my Apple TV hub effectively makes them accessible away from home).
     

    The only WEMO devices that remained were 3 wall switches, but now two of those have been replaced with Insteon switches.  While I was waiting for the Insteon switches to arrive the three remaining switches were variable in terms of behaving properly. There were some days when all 3 worked, some when none worked, and many days when only 1 or 2 worked. Even on days when none were available in the WEMO app and/or HomeKit, programmed settings worked because they were saved inside the switches.

    The last switch that is still installed is located in a front hall closet controlling outside soffit lights; basically it is programmed to turn lights on 15 minutes before sunset and turn them off at midnight. I don’t really need to remotely control that switch, so may just leave it in place and put the third new Insteon at another location that I have identified. 

    While the Eero firmware update may have initiated these problems, all my other devices work properly, and so I believe that WEMO is the real source of the problems. For example all my other devices are 2.4 GHz only and yet don’t have problems with dual band operation of the network, just the WEMOs. 
     

    Also problems with WEMOs connecting to the network predated the Eeros. In fact the acquisition of the Eeros was due to ongoing problems of WEMOs and other devices disconnecting from the network. The Eeros significantly improved overall network performance. 

    Coupled with the way that Belkin bricked their netcam, and how hopeless their HomeKit bridge was, I for one am glad to be done with their products
     

    Like
  • Yep. I had a problem updating Wemo plugs and also had issues with my plugs authenticating to the Eero.  I had HomeKit Security on the Eero for the Wemo plugs. With HomeKit security enabled, the Wemo must go to a URL registered with Apple by Wemo to get updates. I believe that the address registered with Apple is no longer valid. Once I turned off HomeKit Security on the Eero for the Wemo, the plugs were able to function fine.

    I would suggest disabling HomeKit Security on the Eero for the plugs since you have done a Factory reset. Then decide if you want to leave HomeKit Security off and risk someone updating the OS on your Wemo or if you want to enable security after the update is complete. (It sounds unlikely that someone would hack the Wemo OS, but this did happen to Wemo plugs.)

    To enable the Wemo plug to update its software:

    1. go to the HomeKit home app. 
    2. Click "home settings"
    3. Click "Wi-Fi Network & Routers"
    4. Under "Belkin International Inc Outlet" select "No Restriction"

    I first contacted Wemo support and they could not figure out the issue, but said that there were other calls about the same problem. After I found this "solution" I called Wemo and described the above. I asked the technician if they were having this issue mostly with Eeros or other HomeKit enabled routers and his answer was "yes."

    As you consider what I believe the issue to be, you will understand the advantage of Eero providing HomeKit security in the router. If my assumption is correct, the real fix to this problem is for Wemo to update the URL registration with Apple. I mentioned this to the Wemo tech and asked him to pass this on to Wemo development.

    Like 2
      • scw
      • scw
      • 1 mth ago
      • Reported - view

      So glad to finally read someone posting a possible solution for this! 👍🏻
       

      i need to try this out for sure! Set the ‘No restriction’ setting as told. Question: did you toggle the one above also off?

      Like
      • CMore
      • CMore
      • 1 mth ago
      • 1
      • Reported - view

      scw I have other HomeKit devices using HomeKit Accessory Security, so I leave the security on for the other devices when the Belkin security is in "No Restriction" mode. 

      Like 1
      • scw
      • scw
      • 1 mth ago
      • Reported - view

      CMore OK totally clear! Thank you so much if this works.

      Like
      • scw
      • scw
      • 2 wk ago
      • Reported - view

      CMore I was now finally able to test your solution. So I indeed set the setting to ‘No restriction’ but unfortunately still no cigar. I try to add the Wemo plug via both the Home app as well via the Eero app. Would you still have some suggestions/checks for me?

      I am so happy with the one Wemo plug working so fine that I really want the other four (!) to work the same way. If only they could be added :-( Thanks again

      Like
      • CMore
      • CMore
      • 2 wk ago
      • Reported - view

      scw Turning off HomeKit security allowed me to do the firmware update to the Wemo plug. Turning off HomeKit device router security is most likely to help If you go to the firmware update option on the Wemo app and it says there is an update for the Wemo devices, but the update is unable to complete. If your Wemos are at the latest firmware update, then changing the HomeKit Accessory Security is unlikely to help.

      Although my Wemo plugs were working fine for the last few years, I now have one that shows no response in the Home app. That plug operates through the Wemo app.  All three of my Eeros show “no response” in HomeKit router section of the Home app, but on the Home app Home Screen only the non-gateway Eeros show as “no response.” All my other HomeKit devices are responsive. Weird. 

      Like
      • scw
      • scw
      • 2 wk ago
      • Reported - view

      CMore ah I see, there is the difference: since I do not have the Wemo app. My Wemo Smart plugs cannot be added to the Wemo app, only via HomeKit either via the Home app or the Eero app. Customer Support told me they there is no way to update the firmware on this new Homekit only plugs (?). Not sure if that’s true, what I do know is that now I just have four bricks.

      Like
      • CMore
      • CMore
      • yesterday
      • Reported - view

      CMore I just fixed my WeMo plug by unplugging it, putting an Eve Energy plug (with thread, no WIFI) into the wall socket and then plugging my lamp into the Eve plug.

      Like
  • As a follow up...no resolution so I replaced all my Belkin switches with Lutron Caseta.  Cost me about $400, but everything is working perfectly and I am off the Wemo hurt list.

     

    4 months with eero trying to resolve...and Belkin doing absolutely nothing told me everything I needed to know about that company.  If word of mouth is what pushes product...Belkin is on bought time.

     

    Thanks Eero team for troubleshooting.

    Like
  • I have eliminated all but one WEMO device. It is a light switch located inside the front hall closet that turns on outside soffit lights on a timer basis (30 min before sunset to midnight) and so does not really need to be accessed either physically or electronically (as the settings are stored on the device). On the odd occasion that I need to access the switch I can put the EERO on 2.4 GHz only mode for 5 minutes. I do have a replacement switch but I may use it elsewhere to add another controlled switch.

    Like
  • Have noticed the same issue. I replaced my Google Wifi at home and a few days later,  ALL my wemo switches eventually would stop working and an orange light would appear.

    Have done factory resets, changed wifi passwords, moved routers to a new place, etc... wemo switch would work for a few days then stop.

    I then replaced Google Wifi in my office. Same issue happened. HomeKit is not setup on Eero in my office either so it's not that.

    It's incredibly annoying. I eventually replaced Wemo with Meross switches and they seem to work.

     

    I'd go Lutron if I could as RF is much more reliable but they don't seem to have a smart plug. 

    Like
      • CMore
      • CMore
      • 2 wk ago
      • Reported - view

      komocode The Lutron Caseta wall plug is model PD-3PCL-WH.

      Like
      • komocode
      • komocode
      • 2 wk ago
      • Reported - view

      CMore saw that but it’s only meant for lamps. 100 watts max and only has 2 prongs.

      Like
      • scw
      • scw
      • 12 days ago
      • Reported - view

      komocode CMore komocode

      This is off-topic, the post is about eero + Wemo.

      Like
      • komocode
      • komocode
      • 12 days ago
      • Reported - view

      scw then ignore it. I said what I said about wemo.

      Like
      • scw
      • scw
      • 11 days ago
      • Reported - view

      komocode Thanks for your understanding. You can start a new thread for that.

      Like
      • komocode
      • komocode
      • 11 days ago
      • Reported - view

      scw start a new thread about Wemo? that doesn't make sense.

      Like
  • There is the outdoor unit that is a 3-prong plug. Don't know the specs, and it may not be rated for interior use.

    Like
  • Same problem. It seems disabling 5GHz “solves” the problem. After using the “temporarily disable 5GHz” option all Wemo devices became visible in the Wemo app again. Unfortunately they start disappearing once 5GHz is enabled again. Hope either Wemo or eero team find a solution to this.

    Like
  • BGG please see initial post of cwstnsko :

    "Temporarily halting the 5 gHz band has no effect"

    Also, the EU version of the Wemo Smart Plug does not use the Wemo app anymore... it only can be added via Homekit. Both the eero app and the Apple Home app do not find the plug :-((

    Like
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