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Problems with latest Eero 6 Pro update and Wemo Mini smart plugs?

I was gone from the house for about a week and there was at least one, brief power outage.  When I returned home, I see that there was also an Eero update while I was gone.  After returning home all 3 of my Wemo Mini Smart Plugs were offline.  When I factory reset them and try to re-add them to Wemo and HomeKit, the whole process work perfectly until the very end, but then the configured Wemo mini smart plugs will not connect to the WiFi.  Temporarily halting the 5 gHz band has no effect, nor does setting it to Legacy mode. 

Did the power outage fry all 3 of my smart plugs, but nothing else, or did something about the Eero update make the Eero Pro 6 incompatible with Wemo Mini Smart Plugs.

I was able to get some replacement Feit smart plugs (2.4 only)  to connect and work just fine, but they do not work with HomeKit like the Wemo ones do.

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  • Hello cwstnsko ,

    Thank you for reaching out to us at the Community and for sharing the troubleshooting you have done so far. I have not seen anything that would suggest there was a widespread Wemo Smart Plug issue, but we can do some troubleshooting to see what might be going on.

    Lets start with toggling some of the eero Labs Beta features. Lets disable any that are active one at a time and see if that helps. If the behavior continues we will then want to try the soft reset. I have included a link below that will guide you through the soft reset process.

    https://support.eero.com/hc/en-us/articles/215473703-How-do-I-reset-my-eero-

    Like
      • cwstnsko
      • cwstnsko
      • 3 mths ago
      • 1
      • Reported - view

      James Thanks for replying.  Resetting the network is one of the 1st things I tried upon returning home to try and resolve the problem.  I did not seem to have any effect.  

      The only eero Labs Beta feature left in the most recent release is WPA3, and I cannot use that as it consistently prevents my HP printer from being able to connect, so I keep it turned off

      Band steering looks to have been promoted from eero Labs Beta feature to a regular setting.  I tried turning that off and adding one of the outlets and it had no effect. The installation process still functions fine up until the point that it is supposed to connect to WiFi, then it will never connect, it just settles in after a minute or so with a flashing orange light.

      I guess one thing I can try is to create another WiFi network with one of my old routers and see if the Wemos connect to that network.  That should tell me if it is a failed Wemo Smart Plug, or a eero Pro 6 compatibility problem

      Like 1
      • cwstnsko
      • cwstnsko
      • 3 mths ago
      • 1
      • Reported - view

      James To update, I set up my old router, connected my phone to that WiFi, made a test home in HomeKit and added one of my Wemo Mini Smart Plug V2s to the test home and it worked perfectly with no problem, so I seem to have eliminated the possibility of 3 Wemo Mini Smart Plug v2s failing simultaneously.

      This would lead me to think that it is an eero Pro 6 compatibility problem.  I’ve tried pausing the 5 gHz, Legacy mode, and turning off Band Steering.  WPA3 is off.  I’ve done a network reset from the app.  

      I’m not sure what else to try.

      Like 1
    • Hello cwstnsko ,

      Thank you for the update. I will send you a direct message soon with instructions on how to get an email to me. I want to take a closer look at the network and devices if you're okay with that. Follow the directions in the direct message if you would like to troubleshoot over email. You can also give our phone support a call as well and they should be able to assist too.

      https://support.eero.com/hc/en-us/articles/207376426-How-do-I-contact-eero-support-

      Like
  • I too am having the same issue as the user above.  Any assistance would be appreciated.  Thanks

    Like 1
    • Hello doubledown14 and boblied ,

      Thank you both for reaching out to us! Lets get started troubleshooting. The first step is going to be checking your eero Labs features and disabling them one by one and testing your Wemo device's connectivity. After that lets try soft resetting the eeros. There is a link below that will walk you through the process of performing the soft reset.

      https://support.eero.com/hc/en-us/articles/215473703-How-do-I-reset-my-eero-

      Like
      • boblied
      • boblied
      • 3 mths ago
      • Reported - view

      James I disabled all labs features, soft reset the main eero, turned off 5ghz and reset the wemo. No joy. Still finds the device on its own network; offers me three local networks (I have three eeros) and fails to connect to any of them. I also tried removing the satellites to make it simpler, but same result.

      Like
    • Hello boblied ,

      Lets have you reach out to our support at this time then so we can get some information about the WeMo devices and your network. I have shared a link below that will provide you the list of numbers you can call to reach out support line. You can also troubleshoot this over email if you would like. I will send you a direct message with instructions on how to get the ticket setup over email shortly.

      https://support.eero.com/hc/en-us/articles/207376426-How-do-I-contact-eero-support-

      Like
      • boblied
      • boblied
      • 3 mths ago
      • Reported - view

       I had a spare switch, so I replaced the one that wasn't working.  I worked with Wemo through Facebook messenger (they were helpful and responsive).  It worked for one day, then I foolishly applied a firmware update and now both switches refuse to connect.  I am taking the advice from flemmingg and giving up on Wemo.

      Like
  • I am also experiencing the same problem and have been through similar troubleshooting experiments. I have two WeMo switches; one reconnected after going through its reset procedure, but the other never makes the connection to the eero network. The one that reconnects is going through a satellite eero. The one that doesn’t is close to the main router unit. I would appreciate sharing answers if any are found.

    Like 1
  • Just to update, I haven’t been chasing a solution to this since I got A pack of Feit smart plugs at Costco and they are working fine for my purposes. 
    I did notice that the Wemo smart plugs do eventually stop blinking orange when configured for my eero network, so even though they do not work, they seem to think they are connected to WiFi.  On my old router network, they just blink orange for days if the router is turned off and connect almost immediately as soon as I power on my old router.  
    I am keeping one set up on my old router, primarily so I can check for Wemo firmware updates that might affect the problem, but at this point, it does seem to be an eero problem not a Wemo problem.  I’ll try them again on eero the next time I see an update to eero.

    Like
  • Hello, I am experiencing the exact same problems. I have my first Wemo Smart Plug installed and it works fine after just 2-3 attempts. I did not do anything different I recall.

    That’s when I decided to purchase another two of them. I did not get these two new switches to work. Went through the whole process as described by @boblied: I disabled all labs features, soft reset the main eero, turned off 5ghz, reset the Wemo plug, reset the router, move them closer to the router, try install with different iOS device, turn off cellular, turn off band steering. No cigar. Then I called Wemo Customer Support and they had no other options left for me and sent me two replacemenf switches. Now these replacements are also not being added to Homekit. :-(

    I have tried installing the devices both via the Homekit app and the Eero app multiple times. Nothing. Sometimes it looks like it, when I, after a long wait can add them but then it adds it to the network of the plug itself. Not my main network where the first switch was succesfully added.

    The weirdest thing is that the first plug is still working perfectly and I’m happy with it. Since the other four (2 + 2 replacement) switches show signal and work when I connect to their own network.. it really makes me think it has to do with the Eero configuration (?)

    Like
  • btw Yes I have also tried to unplug the first working Wemo Smart Plug to make sure it was not interferring or whatsoever. But no that didn’t help either.

     

    please Eero support please advice

    Like
    • Hello scw ,

      Thanks for reaching out to us and welcome to the Community! I'd like to assist you further with this but I will need to take a look at the network and get some device information from you. I'll be sending you a direct message soon. Please follow the directions there if you still need assistance with your Wemo Smart Plugs.

      Like
  • Me too.

    Like
    • Hello flemingg ,

      Can you share what troubleshooting steps you've taken to try and resolve the behavior with your Wemo Smart Plugs? Also, can you share what firmware version your Smart Plugs are on?

      Like
  • Hi James.

    Sorry, but my most recent troubleshooting step was th toss all my WeMo devices in the trash and replace them with Kasa!

    WeMo insight plugs were not accessible through the app, smartthings or Alexa, showed as unavailable. WeMo Mini plugs were trying to update for days, could not be accessed from the app even to delete them. Reset the Mini plugs and tried to reinstall them, my phone could connect to the plug but the app would not complete and my phone remained connected to the plug until I manually switched back to my router. 

    eero os 6.4.0, up to date. 
     

    hope this helps you guys out, but Kasa install worked fine, the trash man hauled the WeMo plugs away, and I am done with this problem!

    thanks, 

    gordon

    Like 1
  • eero os 6.4.0, up to date.

    iOS 14.7.1, up to date

    Firmware Wemo working: 4.0.20090306

    Firmware Wemo not working: 4.0.20111600

    Like
  • I am having a connection issue similar to this with a Wemo dimmer and have tried about everything. The dimmer is showing as “unavailable” in both the Wemo and HomeKit apps.

    Like
  • Having the same issue as everyone else. At my wits end, and considering replacing all wemo plugs with another brand

    Like
    • Hello Mlavoie72 ,

      Thank you for reaching out to us and welcome to the Community! What troubleshooting have you already done? Can you describe what you are experiencing with your Wemo plugs?

      Like
      • Mlavoie72
      • Mlavoie72
      • 2 mths ago
      • Reported - view

      James I've performed network resets. I've tried setting my network to 2.4 ghz (I'm using eero home mesh network) I've tried resetting each plug and switch, and tried re-adding them to my home network. I've cleared cache and data from wemo app. Each time, I get the same message "attempting to connect, still working". And the device never connects. As others have mentioned, this just started happening. Things had been working fine up to a few weeks ago.

      Like
    • Hello Mlavoie72 ,

      Have you called eero support or emailed eero support yet regarding this so we can look into your devices and your network? If not I would recommend doing so. We will want to take a look at the devices and your network to try and identify why they are having difficulties connecting. 

      Some things you can quickly test are as follows: Turn off IPv6, Turn off eero Labs features, Turn off eero Secure, Check to see if you are in a double NAT.

      Below is the link that has all of our available numbers that you can call for support. I will also send you directions on how to get an email to me if you would prefer to troubleshoot over email shortly.

      https://support.eero.com/hc/en-us/articles/207376426-How-do-I-contact-eero-support-

      Like
  • I have 7 wemo smart swiches that see these same issues.  I tried everything above as well.  Is there a solution to this problem.

    Like 1
    • Hello junior120872 ,

      Thank you for reaching out to us and welcome to The Community. If you have already gone through all the suggested steps that have been previously posted we are going to need to take a look at your network and get more information about your devices. If you have not already done so I would recommend reaching out to our phone support so we can review the devices and your network settings. 

      https://support.eero.com/hc/en-us/articles/207376426-How-do-I-contact-eero-support-

      Like
    • James I opened up a ticket via email  Thanks!

      Like
  • James could you please, please escalate internally? This is a major issue causing all of us headache… We tried everything we could. Thank you!

    Like
    • Hello scw ,

      I understand your frustration. I do want to help. The best way to get escalations is through tickets. We have to do documented troubleshooting on a ticket in our system prior to escalating tickets. If you would like I can take a look into this for you and help troubleshoot and escalate your ticket up if necessary. I will send you a direct message in regards to this.

      Like
      • scw
      • scw
      • 1 mth ago
      • Reported - view

      James thank you for your swift response as always. In my last ticket you suggested to delete my eero from the network. For me that is quite a hassle and I very little believe that will solve the problem. Is there any way you can get eero in touch with Wemo’ technical team?

      Firmware Wemo working: 4.0.20090306 

      Firmware Wemo not working: 4.0.20111600

       

      I would say the clue is what changed in between these two Wemo firmware versions that could possible conflicts with the eero??

      Like
    • Hello scw ,

      I am not allowed to discuss tickets on this forum as it would be a breach of account privacy. I do apologize for the inconvenience. Can you reply to the email you received from the ticket with this information and I can look for options for this request?

      Like
  • Hello,

     

    I'd like to add that I am also having the same problem with 7 different Wemo light switches.  I have a pretty large home setup with many alexa, kasa, phillips, pie-hole, ifttt,  and ring devices.  The only problem I am having is with the Wemo switches.  The exact situation as above that everyone else is having.  

    The likely story is a combination of a Wemo app update + an incompatibility with something in the eero app.  I trust Eero more than I do Wemo, but after troubleshooting practically everything - I am at a loss.  These switches are $30 each and If I have to move to some other device it would be $250 or so to replace them all...which I'd love to avoid.

    If you folks at eero have a soultion - or - if anyone reading this can figure it out...please comment here and save a bunch of people some frustration.  Reddit, amazon, and some other tech forums are seeing the same problem.

    Like 1
      • scw
      • scw
      • 1 mth ago
      • Reported - view

      Craigge thank you and yes if anyone has suggestions, please reach out! I purchased my first Wemo Smart plug separately from the later ones and I guess therefore it’s running old (?) firmware, however it works like a charm. This makes it so frustrating that I can’t get the four (!) new ones I purchased not to work.

      Just updated my eero to firmware v 6.5.0 and had my fingers crossed, but still: no cigar. :-((

      Like
      • boblied
      • boblied
      • 1 mth ago
      • 1
      • Reported - view

      scw I suspect the Wemo firmware update is part of the problem. I had an old switch that was out of date and it still worked. But while I was debugging the others, this one took a firmware update and stopped working. I think the problem is as much on the Wemo side. Wemo support on Facebook chat was helpful in deleting and reinstalling my Wemo devices, but as I said above I eventually gave up and switched to Kasa devices.

      Like 1
      • scw
      • scw
      • 1 mth ago
      • Reported - view

      boblied thanks for the info. Would you know how do they get the update then? Because during the extensive contact I had with Wemo support, I think they said they cannot get the firmware update over the air (when they’re not connected?). If you’re right, I’d be interested in a downgrade of the firmware!

      Like
      • boblied
      • boblied
      • 1 mth ago
      • Reported - view

      scw The one working switch updated over the air while it was still connected. On reboot after the update, it began to fail wifi connection  like all the others. At that point I threw in the towel. The one thing I didn’t try was having Wemo support remove the device and then trying to add it as new.

      Like
  • Same issue here. Switches were set up on old eero. After upgrading to eero 6 pro, I can add neither a new Wemo plug nor re-add one that fell off the network after a power outage. Clearly an eero 6 pro issue. 

    Like
    • Hello Pants ,

      Thank you for reaching out to us and welcome to The Community! So far, base off the responses from this thread, it is seeming that the primary cause to the WeMo behavior is due to the WeMo firmware. However, we should still do troubleshooting to make sure we are covering everything we can to ensure that the cause of the behavior is not the eero system. 

      When you switched over to the eero Pro 6 network did you trying turning on legacy mode and temporarily hiding the 5GHz bandwidth when you tried to reconnect your WeMo devices? 

      Legacy Mode: Goto Settings -> Troubleshooting -> My device won't connect -> Look for legacy mode

      Hide 5Ghz: Goto Settings -> Troubleshooting -> My device won't connect -> My device is 2.4Ghz only -> Push temporarily hide 5GHz.

      Like
      • Pants
      • Pants
      • 1 mth ago
      • Reported - view

      James yes, I did that. 

      Like
    • Hello Pants ,

      I would like to take a look at your network so I can get a better idea of what we're working with and get more information about your WeMo devices as well. I will send you a direct message with instructions on how to get an email to me.

      Like
      • Mattd
      • Mattd
      • 2 days ago
      • Reported - view

      James I am also having the same problem with Wemo plugs and switches dropping off.  Only one of these tricks that works to reconnect them is to temporarily disable 5ghz.  As soon as 5ghz comes back on they disappear again.  I’ve submitted a ticket via the website but received no response.

      Like
  • I searched for “bad WeMo firmware update” and found lots of hits from belkin/WeMo on how to resolve the issue. My WeMo devices are currently visiting the landfill so I can’t say if the solutions will work.

    Like
      • scw
      • scw
      • 1 mth ago
      • Reported - view

      flemingg A lot of suggested solutions, but I haven’ t found one that works. Hope they fix this really soon :-( My Wemo’s are catching dust now.

      Like
  • I will add my thoughts here as well.  Having the same problem connecting a Wemo WIFI smart plug as everybody else.  About ready to toss them after speaking with Wemo support and I was told that Wemo does not connect well with mesh WIFI systems!  Have Wyze and Kasa plugs as well and they do not connect.  Now trying some Feit plugs to see what works.  Disappointing since Wemo is supposed to be compatible with Eero system.

    Like 1
      • Pants
      • Pants
      • 1 mth ago
      • Reported - view

      It gets worse: Wemo plugs mysteriously stopped working with Amazon devices this week. Looks like some poorly thought-through interface update. I’ll give them a week to fix it and then it’s off to the electronic-trash bin. 

      Like
  • I did purchase the Feit plugs and they were easy to set up using the eero network.  Very happy with them.  Much easier than dealing with Wemo and Eazy plug set up.

    Like
  • Noticed this firmware update, will this then maybe fix the problem at last? My hope is up: fixed Apple clients issue. Let’s see!

    Like
  • I'm having similar problems with Wemo on my eero 6 network.  I just applied 6.5.1 and it did not solve the problem.  I re-set the two Wemos that weren't connecting and now I can control them via Apple Homekit, but not with the Wemo app.  Something is still not working right.

    Like
  • I have been having multiple problems with WEMO devices.
     

    Twice now in the last month or so most of my existing WEMO devices disappeared (usual “not detected” message in WEMO app, and HomeKit indicating no response). Then I did the update to EERO 6.5.1 and that seemed to fix the problem, but I was wrong. Tonight 3 of my devices went AWOL (a switch and two plugs - all first generation). If I closed off the 5 GHz channel on the EERO, and re-scanned the WEMO app they would reappear, but a short while later when the 5 GHz channel resumed these devices would go AWOL again. 
     

    I’m puzzled by the firmware numbers shown above, as mine look quite different:

    Second generation outlet WeMo_WW_2.00.11565.PVT-OWRT-SNSV2 (working)

    First generation wall switches WeMo_WW_2.00.11851.PVT-OWRT-LS (two working, one not)

    First generation outlet WeMo_WW_2.00.11851.PVT-OWRT-SNS (one working, two not)

     

    My HomeKit setup used to be with the WEMO Bridge, but that required resetting roughly weekly (I.e. cycling power), so I switched to HomeBridge using a Raspberry Pi that I happened to have lying around. Works well including for my Insteon, Kevo, Nest Protect and Ring devices that don’t currently support HomeKit. Occasional hiccups when there are software updates for HomeBridge that require updates for some Plugins, but overall far more reliable than the WEMO Bridge. 

     

    Now my latest and biggest problem is that I bought the latest outlets (the small ones) and I have not been able to set them up. Even with the 15 minute wait that causes them to ignore HomeKit setup and theoretically only sets them up with WEMO app, with 5 GHz off and Legacy on, and so far I have not been able to set them up. 
     

    While EERO software may be contributing to the problem I firmly believe that WEMO is the main problem here. I have almost never installed a WEMO device on the first attempt, so their set up process is highly suspect. 
     

    The solution for the wall switches will be to replace them with Insteon switches. The Insteons are a little less responsive when turning them on/off with their app or HomeKit, with slight delays in responding (maybe a second or so) compared to the more instant response from the WEMOs, but overall they are way more reliable than the WEMO garbage. 
     

    As to replacing the plugs I’m not sure what I am going to do. I have two Insteon appliance modules, but they leak a tiny voltage that causes LED bulbs to glow faintly when turned off. 
     

    My  mesh setup is three EERO 6 Pro units. The strange thing is that some devices in my office where the main hub is connected to the Cable Modem are actually connected to the EERO in my basement, two floors away. Can’t quite understand why. 
     

    The missing devices show up as connected devices in the EERO app, connected at 2.4 GHz  and showing strong signal strength, so EERO is seeing them. This leads me to believe that the WEMO app/cloud is the problem.

    Like
  • I have no wemo devices but, I tried a 3 node eero 6 setup a few months ago and some of my older IoT devices had issues connecting / staying connecting. I returned them and purchased a 3 unit set of the eero Pro. Now all my IoT devices are happy and no longer have issues. I only have 2 wifi 6 devices so that capability is not a priority for me. I love my eero pro setup!

    Like 1
  • Checked my WEMO app just now and three devices are still missing, but not the same three as last night. Checked the EERO app, and all three are showing as connected to the mesh, with a strong signal. 
     

    I do have a general question about my EERO set up. I have two WEMOs and the Raspberry Pi in my office and another WEMO just outside my office, located on the second floor. In the office the cable modem is connected to the main EERO base with Ethernet. Yet all these devices show up as connected to the EERO in my basement, 2 floors away. Why?

    Like
  • I have 14 WEMO devices and 4 EERO 6 pro. Initially I had no issues with anything. It connected fine and I was able to control the WEMO devices from my google home devices, iphone apps etc. Then a few EERO updates later I started losing a couple of the WEMO devices and it would not connect to the network. I reset them and it did not work and I took them off and moved the ones that worked to the lights I wanted automated. Then after the latest update from EERO, I was not able to control the WEMO at all from my google home devices and from my phones and if it worked, it would be either slow to respond or it just falls off the network. So a couple of days ago, I switched off all the eero labs settings and the UPnP, thread and Client Steering and Voila!!! All my WEMOs and many other smart devices started to work perfectly fine, I can add them easily, I can control them from my google home devices, my iphone apps. This was an issue with just EERO. 

    I also have the myQ garage openers, nest bell and cameras and they all had issues. I was not able to open my garages remotely, the nest bell will not ring and my cameras kept on going offline but after I turned off all the settings on EERO, everything is back to normal. So EERO, I think its an issue here. My system was really stable when I had the 1st Gen EERO but the latest Gen needs a little more work. 

    Like
    • naiju. merin I have all of the devices you describe and many more and have not had those problems with 4 6 pros.

      Like
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