Problems with latest Eero 6 Pro update and Wemo Mini smart plugs?
I was gone from the house for about a week and there was at least one, brief power outage. When I returned home, I see that there was also an Eero update while I was gone. After returning home all 3 of my Wemo Mini Smart Plugs were offline. When I factory reset them and try to re-add them to Wemo and HomeKit, the whole process work perfectly until the very end, but then the configured Wemo mini smart plugs will not connect to the WiFi. Temporarily halting the 5 gHz band has no effect, nor does setting it to Legacy mode.
Did the power outage fry all 3 of my smart plugs, but nothing else, or did something about the Eero update make the Eero Pro 6 incompatible with Wemo Mini Smart Plugs.
I was able to get some replacement Feit smart plugs (2.4 only) to connect and work just fine, but they do not work with HomeKit like the Wemo ones do.
Hello cwstnsko ,
Thank you for reaching out to us at the Community and for sharing the troubleshooting you have done so far. I have not seen anything that would suggest there was a widespread Wemo Smart Plug issue, but we can do some troubleshooting to see what might be going on.
Lets start with toggling some of the eero Labs Beta features. Lets disable any that are active one at a time and see if that helps. If the behavior continues we will then want to try the soft reset. I have included a link below that will guide you through the soft reset process.
I too am having the same issue as the user above. Any assistance would be appreciated. Thanks
I am also experiencing the same problem and have been through similar troubleshooting experiments. I have two WeMo switches; one reconnected after going through its reset procedure, but the other never makes the connection to the eero network. The one that reconnects is going through a satellite eero. The one that doesn’t is close to the main router unit. I would appreciate sharing answers if any are found.
Just to update, I haven’t been chasing a solution to this since I got A pack of Feit smart plugs at Costco and they are working fine for my purposes.
I did notice that the Wemo smart plugs do eventually stop blinking orange when configured for my eero network, so even though they do not work, they seem to think they are connected to WiFi. On my old router network, they just blink orange for days if the router is turned off and connect almost immediately as soon as I power on my old router.
I am keeping one set up on my old router, primarily so I can check for Wemo firmware updates that might affect the problem, but at this point, it does seem to be an eero problem not a Wemo problem. I’ll try them again on eero the next time I see an update to eero.
Hello, I am experiencing the exact same problems. I have my first Wemo Smart Plug installed and it works fine after just 2-3 attempts. I did not do anything different I recall.
That’s when I decided to purchase another two of them. I did not get these two new switches to work. Went through the whole process as described by @boblied: I disabled all labs features, soft reset the main eero, turned off 5ghz, reset the Wemo plug, reset the router, move them closer to the router, try install with different iOS device, turn off cellular, turn off band steering. No cigar. Then I called Wemo Customer Support and they had no other options left for me and sent me two replacemenf switches. Now these replacements are also not being added to Homekit. :-(
I have tried installing the devices both via the Homekit app and the Eero app multiple times. Nothing. Sometimes it looks like it, when I, after a long wait can add them but then it adds it to the network of the plug itself. Not my main network where the first switch was succesfully added.
The weirdest thing is that the first plug is still working perfectly and I’m happy with it. Since the other four (2 + 2 replacement) switches show signal and work when I connect to their own network.. it really makes me think it has to do with the Eero configuration (?)
btw Yes I have also tried to unplug the first working Wemo Smart Plug to make sure it was not interferring or whatsoever. But no that didn’t help either.
please Eero support please advice
Sorry, but my most recent troubleshooting step was th toss all my WeMo devices in the trash and replace them with Kasa!
WeMo insight plugs were not accessible through the app, smartthings or Alexa, showed as unavailable. WeMo Mini plugs were trying to update for days, could not be accessed from the app even to delete them. Reset the Mini plugs and tried to reinstall them, my phone could connect to the plug but the app would not complete and my phone remained connected to the plug until I manually switched back to my router.
eero os 6.4.0, up to date.
hope this helps you guys out, but Kasa install worked fine, the trash man hauled the WeMo plugs away, and I am done with this problem!
eero os 6.4.0, up to date.
iOS 14.7.1, up to date
Firmware Wemo working: 4.0.20090306
Firmware Wemo not working: 4.0.20111600
I am having a connection issue similar to this with a Wemo dimmer and have tried about everything. The dimmer is showing as “unavailable” in both the Wemo and HomeKit apps.
Having the same issue as everyone else. At my wits end, and considering replacing all wemo plugs with another brand
I have 7 wemo smart swiches that see these same issues. I tried everything above as well. Is there a solution to this problem.
- 5 mths agoLast active