
Problems with latest Eero 6 Pro update and Wemo Mini smart plugs?
I was gone from the house for about a week and there was at least one, brief power outage. When I returned home, I see that there was also an Eero update while I was gone. After returning home all 3 of my Wemo Mini Smart Plugs were offline. When I factory reset them and try to re-add them to Wemo and HomeKit, the whole process work perfectly until the very end, but then the configured Wemo mini smart plugs will not connect to the WiFi. Temporarily halting the 5 gHz band has no effect, nor does setting it to Legacy mode.
Did the power outage fry all 3 of my smart plugs, but nothing else, or did something about the Eero update make the Eero Pro 6 incompatible with Wemo Mini Smart Plugs.
I was able to get some replacement Feit smart plugs (2.4 only) to connect and work just fine, but they do not work with HomeKit like the Wemo ones do.
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Hello cwstnsko ,
Thank you for reaching out to us at the Community and for sharing the troubleshooting you have done so far. I have not seen anything that would suggest there was a widespread Wemo Smart Plug issue, but we can do some troubleshooting to see what might be going on.
Lets start with toggling some of the eero Labs Beta features. Lets disable any that are active one at a time and see if that helps. If the behavior continues we will then want to try the soft reset. I have included a link below that will guide you through the soft reset process.
https://support.eero.com/hc/en-us/articles/215473703-How-do-I-reset-my-eero-
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I am also experiencing the same problem and have been through similar troubleshooting experiments. I have two WeMo switches; one reconnected after going through its reset procedure, but the other never makes the connection to the eero network. The one that reconnects is going through a satellite eero. The one that doesn’t is close to the main router unit. I would appreciate sharing answers if any are found.
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Just to update, I haven’t been chasing a solution to this since I got A pack of Feit smart plugs at Costco and they are working fine for my purposes.
I did notice that the Wemo smart plugs do eventually stop blinking orange when configured for my eero network, so even though they do not work, they seem to think they are connected to WiFi. On my old router network, they just blink orange for days if the router is turned off and connect almost immediately as soon as I power on my old router.
I am keeping one set up on my old router, primarily so I can check for Wemo firmware updates that might affect the problem, but at this point, it does seem to be an eero problem not a Wemo problem. I’ll try them again on eero the next time I see an update to eero. -
Hello, I am experiencing the exact same problems. I have my first Wemo Smart Plug installed and it works fine after just 2-3 attempts. I did not do anything different I recall.
That’s when I decided to purchase another two of them. I did not get these two new switches to work. Went through the whole process as described by @boblied: I disabled all labs features, soft reset the main eero, turned off 5ghz, reset the Wemo plug, reset the router, move them closer to the router, try install with different iOS device, turn off cellular, turn off band steering. No cigar. Then I called Wemo Customer Support and they had no other options left for me and sent me two replacemenf switches. Now these replacements are also not being added to Homekit. :-(
I have tried installing the devices both via the Homekit app and the Eero app multiple times. Nothing. Sometimes it looks like it, when I, after a long wait can add them but then it adds it to the network of the plug itself. Not my main network where the first switch was succesfully added.
The weirdest thing is that the first plug is still working perfectly and I’m happy with it. Since the other four (2 + 2 replacement) switches show signal and work when I connect to their own network.. it really makes me think it has to do with the Eero configuration (?)
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Hi James.
Sorry, but my most recent troubleshooting step was th toss all my WeMo devices in the trash and replace them with Kasa!
WeMo insight plugs were not accessible through the app, smartthings or Alexa, showed as unavailable. WeMo Mini plugs were trying to update for days, could not be accessed from the app even to delete them. Reset the Mini plugs and tried to reinstall them, my phone could connect to the plug but the app would not complete and my phone remained connected to the plug until I manually switched back to my router.
eero os 6.4.0, up to date.
hope this helps you guys out, but Kasa install worked fine, the trash man hauled the WeMo plugs away, and I am done with this problem!
thanks,
gordon
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Hello,
I'd like to add that I am also having the same problem with 7 different Wemo light switches. I have a pretty large home setup with many alexa, kasa, phillips, pie-hole, ifttt, and ring devices. The only problem I am having is with the Wemo switches. The exact situation as above that everyone else is having.
The likely story is a combination of a Wemo app update + an incompatibility with something in the eero app. I trust Eero more than I do Wemo, but after troubleshooting practically everything - I am at a loss. These switches are $30 each and If I have to move to some other device it would be $250 or so to replace them all...which I'd love to avoid.
If you folks at eero have a soultion - or - if anyone reading this can figure it out...please comment here and save a bunch of people some frustration. Reddit, amazon, and some other tech forums are seeing the same problem.
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I will add my thoughts here as well. Having the same problem connecting a Wemo WIFI smart plug as everybody else. About ready to toss them after speaking with Wemo support and I was told that Wemo does not connect well with mesh WIFI systems! Have Wyze and Kasa plugs as well and they do not connect. Now trying some Feit plugs to see what works. Disappointing since Wemo is supposed to be compatible with Eero system.
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I have been having multiple problems with WEMO devices.
Twice now in the last month or so most of my existing WEMO devices disappeared (usual “not detected” message in WEMO app, and HomeKit indicating no response). Then I did the update to EERO 6.5.1 and that seemed to fix the problem, but I was wrong. Tonight 3 of my devices went AWOL (a switch and two plugs - all first generation). If I closed off the 5 GHz channel on the EERO, and re-scanned the WEMO app they would reappear, but a short while later when the 5 GHz channel resumed these devices would go AWOL again.
I’m puzzled by the firmware numbers shown above, as mine look quite different:
Second generation outlet WeMo_WW_2.00.11565.PVT-OWRT-SNSV2 (working)
First generation wall switches WeMo_WW_2.00.11851.PVT-OWRT-LS (two working, one not)
First generation outlet WeMo_WW_2.00.11851.PVT-OWRT-SNS (one working, two not)
My HomeKit setup used to be with the WEMO Bridge, but that required resetting roughly weekly (I.e. cycling power), so I switched to HomeBridge using a Raspberry Pi that I happened to have lying around. Works well including for my Insteon, Kevo, Nest Protect and Ring devices that don’t currently support HomeKit. Occasional hiccups when there are software updates for HomeBridge that require updates for some Plugins, but overall far more reliable than the WEMO Bridge.
Now my latest and biggest problem is that I bought the latest outlets (the small ones) and I have not been able to set them up. Even with the 15 minute wait that causes them to ignore HomeKit setup and theoretically only sets them up with WEMO app, with 5 GHz off and Legacy on, and so far I have not been able to set them up.
While EERO software may be contributing to the problem I firmly believe that WEMO is the main problem here. I have almost never installed a WEMO device on the first attempt, so their set up process is highly suspect.
The solution for the wall switches will be to replace them with Insteon switches. The Insteons are a little less responsive when turning them on/off with their app or HomeKit, with slight delays in responding (maybe a second or so) compared to the more instant response from the WEMOs, but overall they are way more reliable than the WEMO garbage.
As to replacing the plugs I’m not sure what I am going to do. I have two Insteon appliance modules, but they leak a tiny voltage that causes LED bulbs to glow faintly when turned off.
My mesh setup is three EERO 6 Pro units. The strange thing is that some devices in my office where the main hub is connected to the Cable Modem are actually connected to the EERO in my basement, two floors away. Can’t quite understand why.
The missing devices show up as connected devices in the EERO app, connected at 2.4 GHz and showing strong signal strength, so EERO is seeing them. This leads me to believe that the WEMO app/cloud is the problem.
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I have no wemo devices but, I tried a 3 node eero 6 setup a few months ago and some of my older IoT devices had issues connecting / staying connecting. I returned them and purchased a 3 unit set of the eero Pro. Now all my IoT devices are happy and no longer have issues. I only have 2 wifi 6 devices so that capability is not a priority for me. I love my eero pro setup!
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Checked my WEMO app just now and three devices are still missing, but not the same three as last night. Checked the EERO app, and all three are showing as connected to the mesh, with a strong signal.
I do have a general question about my EERO set up. I have two WEMOs and the Raspberry Pi in my office and another WEMO just outside my office, located on the second floor. In the office the cable modem is connected to the main EERO base with Ethernet. Yet all these devices show up as connected to the EERO in my basement, 2 floors away. Why?
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I have 14 WEMO devices and 4 EERO 6 pro. Initially I had no issues with anything. It connected fine and I was able to control the WEMO devices from my google home devices, iphone apps etc. Then a few EERO updates later I started losing a couple of the WEMO devices and it would not connect to the network. I reset them and it did not work and I took them off and moved the ones that worked to the lights I wanted automated. Then after the latest update from EERO, I was not able to control the WEMO at all from my google home devices and from my phones and if it worked, it would be either slow to respond or it just falls off the network. So a couple of days ago, I switched off all the eero labs settings and the UPnP, thread and Client Steering and Voila!!! All my WEMOs and many other smart devices started to work perfectly fine, I can add them easily, I can control them from my google home devices, my iphone apps. This was an issue with just EERO.
I also have the myQ garage openers, nest bell and cameras and they all had issues. I was not able to open my garages remotely, the nest bell will not ring and my cameras kept on going offline but after I turned off all the settings on EERO, everything is back to normal. So EERO, I think its an issue here. My system was really stable when I had the 1st Gen EERO but the latest Gen needs a little more work.