
Problems with latest Eero 6 Pro update and Wemo Mini smart plugs?
I was gone from the house for about a week and there was at least one, brief power outage. When I returned home, I see that there was also an Eero update while I was gone. After returning home all 3 of my Wemo Mini Smart Plugs were offline. When I factory reset them and try to re-add them to Wemo and HomeKit, the whole process work perfectly until the very end, but then the configured Wemo mini smart plugs will not connect to the WiFi. Temporarily halting the 5 gHz band has no effect, nor does setting it to Legacy mode.
Did the power outage fry all 3 of my smart plugs, but nothing else, or did something about the Eero update make the Eero Pro 6 incompatible with Wemo Mini Smart Plugs.
I was able to get some replacement Feit smart plugs (2.4 only) to connect and work just fine, but they do not work with HomeKit like the Wemo ones do.
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Right now I have everything turned on except WP3 and I have all my WEMO devices showing and working right now. That will probably change.
I’m starting to wonder if my ISP also has a hand in this mess. Last year, prior to getting the EERO mesh system I was having problems (sometimes) with email hosted on another server. If I tried to access with LTE on my iPhone, no problem. Also had problems with web sites hosted on that same server. My ISP insisted that they weren’t the problem, so I installed a VPN, and mail/access problems went away. The only problem with the VPN is that some sites refuse to allow access via a VPN, so I frequently have to turn on/off. This won’t help with WEMO though unless you can set up a VPN between EERO and modem, as right now the VPN is on individual computers/iPads/iPhones.
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Shortly after writing the last post (next day) all seemed to be working properly. In an attempt to find a solution to the on again / off again issues with WEMO devices I decided to try an EVE Energy plug and it seems to work just fine, if a little slow to respond at time. After testing this unit for about a week I decided to order 5 more. I was starting to wonder if I was spending money unnecessarily as the WEMOs were all working flawlessly, until tonight when all but one device went AWOL again. So when the EVEs arrive next Wednesday all the WEMOs are being taken down and replaced with the EVEs. As to the switches, they are being replaced with Insteon units. This may be a bad plan as it seems that Insteon is dying, although the new Nokia Lamp products seem to replace Insteon and their new hub may also support the Insteon switches in the future.
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I find that the Insteon switches work reliably, although they don’t always report their current status correctly. Although Insteon does not currently support HomeKit (ignoring that dubious HomeKit hub they used to have), I do use my Insteon switches with HomeKit via Homebridge.
One of the reasons that I like the Insteon devices is that they support the older X-10 technology which is supported by HomeLink that ships in many cars. I use the HomeLink to open/close my garage door, and also to turn the garage ceiling lights on and off. The only other option for controlling lights from HomeLink is a proprietary HomeLink system that I don’t believe integrates with any other system.
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Same issues as everyone else, except with Wemo switches. Same actions taken to rectify situation. When 1st installed Eero no issues with connecting the Wemo switches, in fact they worked better than the old router. Then they just quit working. James, add me to your email list please. I prefer email to hours on the phone.
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We’ll I’ve replaced all my WEMO plugs with Eve Energy devices and the system seems to be behaving quite well. I managed to set up my two WEMO mini plugs directly on HomeKit (I.e. not through HomeBridge) and they seemed to work ok, but as soon as I relocated them to different outlets they wouldn’t show up, so I would have had to re-set them up again, so they are also gone from my collection too. So now I have three WEMO switches left that only show up in the WEMO app if I disable the 5 GHz network. Other devices that I have that are 2.4 GHz only seem to play quite nicely with the EERO mesh network, so I am convinced that it is the WEMOs that are the problem. I am just waiting for the replacement switches and will then be WEMO free.
Not really that sad about dropping WEMO after their stunt of bricking their netcam.
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Following this topic as i had an eero pro (I think) router and beacon I rented through my ISP (TDS Telecom). I have a mix of about 4 of the older WeMo plugs (wide ones) and about 6 of the newer small ones or minis. All worked fine. I decided to save the monthly charge and buy my own eero so just got the latest and greatest eero pro 6. I did the replace option to replace the main router and beacon with the eero two pack system. The older wemos reconnected just fine as did pretty much everything else but alll the newer WeMo plugs went offline. I’ve tried everything I’ve seen suggested and cannot get them back into HomeKit. I did manage so far to get a couple of them into the WeMo app but they still won’t connect to HomeKit. I’ve pretty much given up. It seems the newer plugs with newer firmware won’t play with the eero 6 Pro. They did work with the other eero. Hate to junk them but guess I’ll box them up and find something that works (like very expensive Lutron Caseta)
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I replaced all my WEMO plugs with Eve devices and they seem to be pretty good (the fact that they use Bluetooth is not an issue as my Apple TV hub effectively makes them accessible away from home).
The only WEMO devices that remained were 3 wall switches, but now two of those have been replaced with Insteon switches. While I was waiting for the Insteon switches to arrive the three remaining switches were variable in terms of behaving properly. There were some days when all 3 worked, some when none worked, and many days when only 1 or 2 worked. Even on days when none were available in the WEMO app and/or HomeKit, programmed settings worked because they were saved inside the switches.
The last switch that is still installed is located in a front hall closet controlling outside soffit lights; basically it is programmed to turn lights on 15 minutes before sunset and turn them off at midnight. I don’t really need to remotely control that switch, so may just leave it in place and put the third new Insteon at another location that I have identified.
While the Eero firmware update may have initiated these problems, all my other devices work properly, and so I believe that WEMO is the real source of the problems. For example all my other devices are 2.4 GHz only and yet don’t have problems with dual band operation of the network, just the WEMOs.
Also problems with WEMOs connecting to the network predated the Eeros. In fact the acquisition of the Eeros was due to ongoing problems of WEMOs and other devices disconnecting from the network. The Eeros significantly improved overall network performance.
Coupled with the way that Belkin bricked their netcam, and how hopeless their HomeKit bridge was, I for one am glad to be done with their products
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Yep. I had a problem updating Wemo plugs and also had issues with my plugs authenticating to the Eero. I had HomeKit Security on the Eero for the Wemo plugs. With HomeKit security enabled, the Wemo must go to a URL registered with Apple by Wemo to get updates. I believe that the address registered with Apple is no longer valid. Once I turned off HomeKit Security on the Eero for the Wemo, the plugs were able to function fine.
I would suggest disabling HomeKit Security on the Eero for the plugs since you have done a Factory reset. Then decide if you want to leave HomeKit Security off and risk someone updating the OS on your Wemo or if you want to enable security after the update is complete. (It sounds unlikely that someone would hack the Wemo OS, but this did happen to Wemo plugs.)
To enable the Wemo plug to update its software:
- go to the HomeKit home app.
- Click "home settings"
- Click "Wi-Fi Network & Routers"
- Under "Belkin International Inc Outlet" select "No Restriction"
I first contacted Wemo support and they could not figure out the issue, but said that there were other calls about the same problem. After I found this "solution" I called Wemo and described the above. I asked the technician if they were having this issue mostly with Eeros or other HomeKit enabled routers and his answer was "yes."
As you consider what I believe the issue to be, you will understand the advantage of Eero providing HomeKit security in the router. If my assumption is correct, the real fix to this problem is for Wemo to update the URL registration with Apple. I mentioned this to the Wemo tech and asked him to pass this on to Wemo development.
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As a follow up...no resolution so I replaced all my Belkin switches with Lutron Caseta. Cost me about $400, but everything is working perfectly and I am off the Wemo hurt list.
4 months with eero trying to resolve...and Belkin doing absolutely nothing told me everything I needed to know about that company. If word of mouth is what pushes product...Belkin is on bought time.
Thanks Eero team for troubleshooting.
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I have eliminated all but one WEMO device. It is a light switch located inside the front hall closet that turns on outside soffit lights on a timer basis (30 min before sunset to midnight) and so does not really need to be accessed either physically or electronically (as the settings are stored on the device). On the odd occasion that I need to access the switch I can put the EERO on 2.4 GHz only mode for 5 minutes. I do have a replacement switch but I may use it elsewhere to add another controlled switch.
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Have noticed the same issue. I replaced my Google Wifi at home and a few days later, ALL my wemo switches eventually would stop working and an orange light would appear.
Have done factory resets, changed wifi passwords, moved routers to a new place, etc... wemo switch would work for a few days then stop.
I then replaced Google Wifi in my office. Same issue happened. HomeKit is not setup on Eero in my office either so it's not that.
It's incredibly annoying. I eventually replaced Wemo with Meross switches and they seem to work.
I'd go Lutron if I could as RF is much more reliable but they don't seem to have a smart plug.
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So... finally some success with 6.8. I removed WPA3, made the band 2.4 only and made legacy mode, and was able to configure all my wemo smart plugs that could not before. Long ones, short ones, and an outdoor.
Not sure what did it, but they worked. Hope this helps... And they keep working after 6.9!
Other experiences?
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I am dealing with the same issues. I have 3 eero 6 pros and 13 Wemo devices. Same troubleshooting as above. No joy.
I used to be able to reach them by temporarily disabling 5ghz, but now they are just gone. I am torn given the hundreds of dollars I have in wemo, but being unable to turn of the lights in your home is untenable. -
The problem firmly lies with WEMO as other 2.4 GHz only devices that I have (most of my IOT) do not seem to have any problems connecting through the eero network. In fact I switched to the eero devices primarily because of problems I was having with devices constantly disappearing in more remote (from the router) locations in my house with other routers.
Plugs were switched to Eve and I added more Insteon switches (because 6 out of 11 of my switches are in 3 way circuits which Eve doesn’t support).
I have one WEMO switch still in service (inside a front hall closet controlling an outside soffit outlet). I don’t really need to control this switch on a day-to-day basis as it is programmed to come on near sunset and turn off at midnight, and getting into the closet to change it out is a pain, so I think that I’ll leave it in place, and use the spare new Insteon switch in another location that could use automation.
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Has anyone considered switching over to the new Wemo plugs with thread support? on one hand, it seems that will get away from the never ending wifi issues we’ve all been struggling with. On the other hand, can we trust Belkin/wemo to get it right?
Ive tried a few other wifi plugs since finding that my wemos were unreliable on eero. But I had to return all of them because they all had issues as bad as the wemos.
So maybe moving over to thread is worth a try? If anyone gives the thread based plugs a try, please share your experience!