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Problems with latest Eero 6 Pro update and Wemo Mini smart plugs?

I was gone from the house for about a week and there was at least one, brief power outage.  When I returned home, I see that there was also an Eero update while I was gone.  After returning home all 3 of my Wemo Mini Smart Plugs were offline.  When I factory reset them and try to re-add them to Wemo and HomeKit, the whole process work perfectly until the very end, but then the configured Wemo mini smart plugs will not connect to the WiFi.  Temporarily halting the 5 gHz band has no effect, nor does setting it to Legacy mode. 

Did the power outage fry all 3 of my smart plugs, but nothing else, or did something about the Eero update make the Eero Pro 6 incompatible with Wemo Mini Smart Plugs.

I was able to get some replacement Feit smart plugs (2.4 only)  to connect and work just fine, but they do not work with HomeKit like the Wemo ones do.

111 replies

    • junior120872
    • 3 yrs ago
    • Reported - view

    I have 7 wemo smart swiches that see these same issues.  I tried everything above as well.  Is there a solution to this problem.

      • junior120872
      • 3 yrs ago
      • Reported - view

      James I opened up a ticket via email  Thanks!

    • scw
    • 3 yrs ago
    • Reported - view

    James could you please, please escalate internally? This is a major issue causing all of us headache… We tried everything we could. Thank you!

      • eero_support
      • 3 yrs ago
      • Reported - view

      Hello scw ,

      I understand your frustration. I do want to help. The best way to get escalations is through tickets. We have to do documented troubleshooting on a ticket in our system prior to escalating tickets. If you would like I can take a look into this for you and help troubleshoot and escalate your ticket up if necessary. I will send you a direct message in regards to this.

      • scw
      • 3 yrs ago
      • Reported - view

      James thank you for your swift response as always. In my last ticket you suggested to delete my eero from the network. For me that is quite a hassle and I very little believe that will solve the problem. Is there any way you can get eero in touch with Wemo’ technical team?

      Firmware Wemo working: 4.0.20090306 

      Firmware Wemo not working: 4.0.20111600

       

      I would say the clue is what changed in between these two Wemo firmware versions that could possible conflicts with the eero??

      • eero_support
      • 3 yrs ago
      • Reported - view

      Hello scw ,

      I am not allowed to discuss tickets on this forum as it would be a breach of account privacy. I do apologize for the inconvenience. Can you reply to the email you received from the ticket with this information and I can look for options for this request?

    • Craigge
    • 3 yrs ago
    • Reported - view

    Hello,

     

    I'd like to add that I am also having the same problem with 7 different Wemo light switches.  I have a pretty large home setup with many alexa, kasa, phillips, pie-hole, ifttt,  and ring devices.  The only problem I am having is with the Wemo switches.  The exact situation as above that everyone else is having.  

    The likely story is a combination of a Wemo app update + an incompatibility with something in the eero app.  I trust Eero more than I do Wemo, but after troubleshooting practically everything - I am at a loss.  These switches are $30 each and If I have to move to some other device it would be $250 or so to replace them all...which I'd love to avoid.

    If you folks at eero have a soultion - or - if anyone reading this can figure it out...please comment here and save a bunch of people some frustration.  Reddit, amazon, and some other tech forums are seeing the same problem.

      • scw
      • 3 yrs ago
      • Reported - view

      Craigge thank you and yes if anyone has suggestions, please reach out! I purchased my first Wemo Smart plug separately from the later ones and I guess therefore it’s running old (?) firmware, however it works like a charm. This makes it so frustrating that I can’t get the four (!) new ones I purchased not to work.

      Just updated my eero to firmware v 6.5.0 and had my fingers crossed, but still: no cigar. :-((

      • boblied
      • 3 yrs ago
      • Reported - view

      scw I suspect the Wemo firmware update is part of the problem. I had an old switch that was out of date and it still worked. But while I was debugging the others, this one took a firmware update and stopped working. I think the problem is as much on the Wemo side. Wemo support on Facebook chat was helpful in deleting and reinstalling my Wemo devices, but as I said above I eventually gave up and switched to Kasa devices.

      • scw
      • 3 yrs ago
      • Reported - view

      boblied thanks for the info. Would you know how do they get the update then? Because during the extensive contact I had with Wemo support, I think they said they cannot get the firmware update over the air (when they’re not connected?). If you’re right, I’d be interested in a downgrade of the firmware!

      • boblied
      • 3 yrs ago
      • Reported - view

      scw The one working switch updated over the air while it was still connected. On reboot after the update, it began to fail wifi connection  like all the others. At that point I threw in the towel. The one thing I didn’t try was having Wemo support remove the device and then trying to add it as new.

    • Pants
    • 3 yrs ago
    • Reported - view

    Same issue here. Switches were set up on old eero. After upgrading to eero 6 pro, I can add neither a new Wemo plug nor re-add one that fell off the network after a power outage. Clearly an eero 6 pro issue. 

      • eero_support
      • 3 yrs ago
      • Reported - view

      Hello Pants ,

      Thank you for reaching out to us and welcome to The Community! So far, base off the responses from this thread, it is seeming that the primary cause to the WeMo behavior is due to the WeMo firmware. However, we should still do troubleshooting to make sure we are covering everything we can to ensure that the cause of the behavior is not the eero system. 

      When you switched over to the eero Pro 6 network did you trying turning on legacy mode and temporarily hiding the 5GHz bandwidth when you tried to reconnect your WeMo devices? 

      Legacy Mode: Goto Settings -> Troubleshooting -> My device won't connect -> Look for legacy mode

      Hide 5Ghz: Goto Settings -> Troubleshooting -> My device won't connect -> My device is 2.4Ghz only -> Push temporarily hide 5GHz.

      • Pants
      • 3 yrs ago
      • Reported - view

      James yes, I did that. 

      • eero_support
      • 3 yrs ago
      • Reported - view

      Hello Pants ,

      I would like to take a look at your network so I can get a better idea of what we're working with and get more information about your WeMo devices as well. I will send you a direct message with instructions on how to get an email to me.

      • Mattd
      • 2 yrs ago
      • Reported - view

      James I am also having the same problem with Wemo plugs and switches dropping off.  Only one of these tricks that works to reconnect them is to temporarily disable 5ghz.  As soon as 5ghz comes back on they disappear again.  I’ve submitted a ticket via the website but received no response.

    • flemingg
    • 3 yrs ago
    • Reported - view

    I searched for “bad WeMo firmware update” and found lots of hits from belkin/WeMo on how to resolve the issue. My WeMo devices are currently visiting the landfill so I can’t say if the solutions will work.

      • scw
      • 3 yrs ago
      • Reported - view

      flemingg A lot of suggested solutions, but I haven’ t found one that works. Hope they fix this really soon :-( My Wemo’s are catching dust now.

    • scw
    • 3 yrs ago
    • Reported - view

    https://www.reddit.com/r/eero/comments/no1tus/wemo_issues/

    • LuteQ
    • 3 yrs ago
    • Reported - view

    I will add my thoughts here as well.  Having the same problem connecting a Wemo WIFI smart plug as everybody else.  About ready to toss them after speaking with Wemo support and I was told that Wemo does not connect well with mesh WIFI systems!  Have Wyze and Kasa plugs as well and they do not connect.  Now trying some Feit plugs to see what works.  Disappointing since Wemo is supposed to be compatible with Eero system.

      • Pants
      • 3 yrs ago
      • Reported - view

      It gets worse: Wemo plugs mysteriously stopped working with Amazon devices this week. Looks like some poorly thought-through interface update. I’ll give them a week to fix it and then it’s off to the electronic-trash bin. 

    • LuteQ
    • 3 yrs ago
    • Reported - view

    I did purchase the Feit plugs and they were easy to set up using the eero network.  Very happy with them.  Much easier than dealing with Wemo and Eazy plug set up.

    • scw
    • 3 yrs ago
    • Reported - view

    Noticed this firmware update, will this then maybe fix the problem at last? My hope is up: fixed Apple clients issue. Let’s see!

    • markwhy
    • 3 yrs ago
    • Reported - view

    I'm having similar problems with Wemo on my eero 6 network.  I just applied 6.5.1 and it did not solve the problem.  I re-set the two Wemos that weren't connecting and now I can control them via Apple Homekit, but not with the Wemo app.  Something is still not working right.

    • andyj
    • 3 yrs ago
    • Reported - view

    I have been having multiple problems with WEMO devices.
     

    Twice now in the last month or so most of my existing WEMO devices disappeared (usual “not detected” message in WEMO app, and HomeKit indicating no response). Then I did the update to EERO 6.5.1 and that seemed to fix the problem, but I was wrong. Tonight 3 of my devices went AWOL (a switch and two plugs - all first generation). If I closed off the 5 GHz channel on the EERO, and re-scanned the WEMO app they would reappear, but a short while later when the 5 GHz channel resumed these devices would go AWOL again. 
     

    I’m puzzled by the firmware numbers shown above, as mine look quite different:

    Second generation outlet WeMo_WW_2.00.11565.PVT-OWRT-SNSV2 (working)

    First generation wall switches WeMo_WW_2.00.11851.PVT-OWRT-LS (two working, one not)

    First generation outlet WeMo_WW_2.00.11851.PVT-OWRT-SNS (one working, two not)

     

    My HomeKit setup used to be with the WEMO Bridge, but that required resetting roughly weekly (I.e. cycling power), so I switched to HomeBridge using a Raspberry Pi that I happened to have lying around. Works well including for my Insteon, Kevo, Nest Protect and Ring devices that don’t currently support HomeKit. Occasional hiccups when there are software updates for HomeBridge that require updates for some Plugins, but overall far more reliable than the WEMO Bridge. 

     

    Now my latest and biggest problem is that I bought the latest outlets (the small ones) and I have not been able to set them up. Even with the 15 minute wait that causes them to ignore HomeKit setup and theoretically only sets them up with WEMO app, with 5 GHz off and Legacy on, and so far I have not been able to set them up. 
     

    While EERO software may be contributing to the problem I firmly believe that WEMO is the main problem here. I have almost never installed a WEMO device on the first attempt, so their set up process is highly suspect. 
     

    The solution for the wall switches will be to replace them with Insteon switches. The Insteons are a little less responsive when turning them on/off with their app or HomeKit, with slight delays in responding (maybe a second or so) compared to the more instant response from the WEMOs, but overall they are way more reliable than the WEMO garbage. 
     

    As to replacing the plugs I’m not sure what I am going to do. I have two Insteon appliance modules, but they leak a tiny voltage that causes LED bulbs to glow faintly when turned off. 
     

    My  mesh setup is three EERO 6 Pro units. The strange thing is that some devices in my office where the main hub is connected to the Cable Modem are actually connected to the EERO in my basement, two floors away. Can’t quite understand why. 
     

    The missing devices show up as connected devices in the EERO app, connected at 2.4 GHz  and showing strong signal strength, so EERO is seeing them. This leads me to believe that the WEMO app/cloud is the problem.

    • mrsaxy
    • 3 yrs ago
    • Reported - view

    I have no wemo devices but, I tried a 3 node eero 6 setup a few months ago and some of my older IoT devices had issues connecting / staying connecting. I returned them and purchased a 3 unit set of the eero Pro. Now all my IoT devices are happy and no longer have issues. I only have 2 wifi 6 devices so that capability is not a priority for me. I love my eero pro setup!

Content aside

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