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Samsung QLED Smart TV drops WIFI connection, with Eero PRO 6

I recently moved to Eero PRO 6, and since then my Samsung QLED QN82Q6FN Smart TV continuously drops WIFI connection, every time I switch on the TV. I have to go into Settings->Network, and set the wifi connection again, after which it starts working. 

 

Any tips on how to fix this problem? 

69 replies

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    • Lynf
    • 1 yr ago
    • Reported - view

    What I don't understand is why... since this thread is part of Eero Community...no one from eero responds with anything. It's like they are totally ignoring a very real problem.

      • Gemfeeney87
      • 1 yr ago
      • Reported - view

      Lynf I called talktalk told them this seems ri be a common fault, they sent me a wifi booster box and it's sorted the problem.

    • Malachy
    • 1 yr ago
    • Reported - view

    We purchased an Eero Pro 6 as well as other items from Best Buy and even had their Geek Squad set it up.  We had no issues at that time until we shut off our TV and then we found out on our 2 Samsung Smart TV's that they did not connect to the internet. We had a 3rd, much older Samsung, and it has stayed connected the entire time.   Called the Geek Squad to come out and they did and changed the access code on the TV and indicated that this problem was very common.     After they left, we went out for 2 hours, and both Smart TV's became disconnected. again  The Geek Squad came out again with a different code which was inputted but again when we shut off either Smart TV they are not connected to the internet.   If you know how to override the problem we would be most appreciative as our patience is wearing thin.  I am contacting Samsung when this reply is sent as well.  Our choices are that we can return the Eero Pro 6 or do nothing which is unacceptable.  Any advice you can provide would be appreciated as I have a spouse who is becoming concerned as to your products ability to stay connected.  With so many blogs about this I wouls assume that you have a viable work around for this.

    • EthanW6258
    • 1 yr ago
    • Reported - view

    I think there are only two sure-fire ways for you to enjoy your TV and you are probably not going to like either but here goes... (1) connect the TV by ethernet.  If you can move one of your Eero's close to the TV and use its ethernet port that would work, or if you have a network switch nearby (that's what I do) (2) bypass the smart TV software altogether by connecting a streaming device that plays nice with Eero (I think they all do) to one of your USB ports.  Eero, now that they are part of Amazon, is never going to solve this festering problem for one brand of TV's and Samsung probably isn't going to bother either.  There are too few of us out there with a Samsung Smart TV and an Eero mesh for either of these behemoths to bother with.  Good luck.  

      • Malachy
      • 1 yr ago
      • Reported - view

      EthanW6258 .   You are right in what you wrote but since Best Buy recommended this I am going to ask them to take it back and will buy a different router that they have.   They are the ones that are recommending this and if it doesn't work they need to stand behind their products.

    • EthanW6258
    • 1 yr ago
    • Reported - view

    Agree.  Hope you can exchange it for another brand that you like.  

    • EthanW6258
    • 1 yr ago
    • Reported - view

    or router.

    • Mancini3982
    • 1 yr ago
    • Reported - view

    I just bought a Samsung qn90b and it has problems with my network. My phone can't access the television via the network. It could be the television functions or it can be the network. The more I dig tho the more I'm thinking my eero 6 pro is shot. It also runs extremely hot. I'm not a fan of the eero network devices.

    • Avg_SA_Guy
    • 1 yr ago
    • Reported - view

    Won't spend an age typing out my issues, or troubleshooting. Seems everyone already did that and I am no different. Same issues. Same attempts to resolve. Same Eero issues. Same samsung TVs involved. 

    One thing isn't mentioned. I have an older Samsung TV with no WiFi (hard wire only) but it runs through a fire stick. Ironically works without issues! Also a cheap, CHEAP TV bought for use in the workshop, again perfect. 

    Clearly two tech companies not playing nicely.

    Come on Eero and Samsung support. Stop raving on how good the system or products are and sort the elephant in the room! 

    • Mshick13
    • 11 mths ago
    • Reported - view

    Having the same issues as everyone above. Samsung as well as an LG TV that worked fine one my previous router (net gear nighthawk). Eero kicks the TVs off the network every 30 minutes and I have to re-enter the password and sometimes restart the device to get it to connect. Going to return the eero if this isn’t resolved soon as we literally cannot get through an episode of a show without losing our connection. Never had this issue with our previous router but upgraded to eero for the speed. Both TVs are brand new and software is up to date. 

      • Lrnlin
      • 7 mths ago
      • Reported - view

      Mshick13 

      I'm having the same issue with my LG tv. Even tried connecting it with an ethernet cable but that made all our other devices, pc, mobiles, etc, drop wifi connection.

      My TV is also upto date with all software.

    • Bullymost
    • 9 mths ago
    • Reported - view

    Why is there not a huge warning that says NOT COMPATIBLE WITH SAMSUNG TVs? I understand issues when a product first comes out but this has been going on for 3 years and no one has fixed it? I did so much research before buying this but never came across a Samsung TV problem. 

      • Jasonleebeck
      • 10 days ago
      • Reported - view

      could not agree more!  I have 4 Samsung TVs and I have to reconnect all of them to the Internet every time I turn them on.  Very annoying! 

      • Bullymost
      • 10 days ago
      • Reported - view

      I ended up getting fire sticks and stream through them and have had no problems.

      • Jasonleebeck
      • 9 days ago
      • Reported - view

       So, last night I read somewhere that you can reset your network in the Samsung Network Settings.  I did that on all my TVs and it seems to have fixed the problem.  I turned them all on this morning and all of them are connected.  I'm not near my TV now, but I believe it's under "Settings --> Network --> Reset Network"

    • d1lab01
    • 9 mths ago
    • Reported - view

    I have a Samsung Smart TV. It has WPA/WPS security. The eero Pro 6 would not connect. My work around was connecting the TV through a netgear wifi extender. I went to the TV network settings and wrote down the wps pin. I logged into the wifi extender and entered the wps pin for the TV. After that, I had access to the internet and I was able to launch my streaming services.

    • Jasonleebeck
    • 10 days ago
    • Reported - view

    Hi, I recently installed an eero 6 mesh system and I'm having the same issues as everyone else on this thread.  Everytime I turn on a TV, I have to reconnect to the Internet.  I never had this problem with my Netgear router.  Are there any fixes for this? 

      • Jasonleebeck
      • 9 days ago
      • Reported - view

       So, last night I read somewhere that you can reset your network in the Samsung Network Settings.  I did that on all my TVs and it seems to have fixed the problem.  I turned them all on this morning and all of them are connected.  I believe it's under "Settings --> Network --> Reset Network"

    • Bullymost
    • 9 days ago
    • Reported - view

    I did that as well but it doesn't last.  I bought firesticks for all of my TVs 4 months ago and haven't had a problem since

Content aside

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