Samsung QLED Smart TV drops WIFI connection, with Eero PRO 6
I recently moved to Eero PRO 6, and since then my Samsung QLED QN82Q6FN Smart TV continuously drops WIFI connection, every time I switch on the TV. I have to go into Settings->Network, and set the wifi connection again, after which it starts working.
Any tips on how to fix this problem?
76 replies
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Same issue here with my Samsung QLED - if you turn off the tv for any length of time — eero Wi-Fi’s show’s it’s “not connected.” Turn the tv back on and you have to go to setting and reconnect the tv every single time. It’s very frustrating! There is no setting that I can find on my tv to change this — never had an issue before eero pro 6. It’s definitely an issue on eero’s end with compatibility. Anyone have any tips. Looks like eero hasn’t solved it.
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I am having the same issue, curious if any solution presents itself. Same scenario, Newer Samsung TV, takes a few minutes to connect unless I manually do it then it still takes a minute. Running an Ethernet cord is possible but not optimal
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I did move the Eero closer to the TV, but my issue turned out to be an issue with DirectTV Streaming. I got rid of it and am back to using YouTubeTV and have no current issues. Seems to have been an issue with the app.
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This happens on my Samsung Q9FN as well. No issues on previous wifi, and other devices right next to my one connect box are fine.
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I am having the same exact problem. Samsung drops from Eero. I believe if I leave it on for a few minutes it eventually connects, but why should I have to wait?? I usually reset, takes half the time.
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I had to run a wired connection, very frustrating running a 75’ cable through my attic :/
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I am experiencing the same issue with my eero 6 pro and Samsung tv. It was a gift to my parents, who are too old to diagnose and fix. I’m afraid the pro is going to be returned if there is no fix soon.
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Joining the list of disgruntled Samsung, eero, direct tv stream customers. 2 Samsung TVs and ongoing drops for months now. I will call again (called 6+ times) tomorrow but at this point I’m beyond my Amazon return date and stuck. My wife and kids think I bought a cheap device and they complain non-stop. A little piece of me does every time I get this message and it happened about every 20-30 minutes continuously. Please help.
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I returned eero. It’s atrocious compatibility with Samsung and even worse with Apple products.
Went back to older Orbi setup where everything works flawlessly
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James @eero_support Let me know if there are any device logs or diagnostic information I can get you...
My brownouts seem to only happen overnight. This morning, my Samsung TV was offline, along with my chromecast!
We have been at this property for 3 years with the same device configuration, and had no issues with the previous router, so this is definitely due to the Eero 6 pro.
As the original author states, as soon as I go into network settings on the TV and attempt to reconnect manually, it works again for the entire day, then cannot reconnect to the router the next morning. One thing I did try lastnight with the TV was to disable IPv6, but it still couldn't connect this morning. I also verified that there were no firmware updates for the TV.
The chromecast is also now having issues. It displays an error on the TV "Please check your internet connection, or restart your router", which means that it has an IP address from the router, but cannot access the internet. As you can see in my screenshot, the router knows about it, and it is considered "active", as the timestamp for "last seen" updates every minute, so the devices are communicating... The chromecast simply cannot get online. It's also interesting that the wifi signal shows 1 bar... whereas EVERY other device on my network has full wifi connectivity...
The last thing I am going to try, is to disable IPv6 entirely in the Eero settings, as I've read that your ISP can interfere with IPv6 devices.
https://www.reddit.com/r/eero/comments/e5nyjv/comment/f9lbw4l/?utm_source=reddit&utm_medium=web2x&context=3 -
I couldn't even connect my Samsung TV at first. Once I turned off WPA3 and client steering, I was able to connect now. Not sure how long it will stay connected but my guess is that the Samsung TVs don't work nicely with these newer features and your older routers probably didn't have them, hence no issues. Try disabling WPA3 (although that's much better for security) and client steering to see if it make a difference. I'll switch to Ethernet so I can have those features enabled though.
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Same exact problem. Just bought new Eero 6 router. Works fine except I have to reset WiFi every time I turn on Samsung QN series TV. Extremely annoying. No issue with prior router. Why isn’t Eero addressing this?
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Installed Eero 6 a few days ago and every night since our Samsung TV has had to be reconnected to the WiFi until tonight where it can't find the network at all now!
I searched the Web to see if there is a solution but it seems despite this being a year old issue that nothing has changed!
If anyone has any tips on what I can do I would be very grateful
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I have exactly the same issue with my Samsung QN75 TV. I often find the Wifi is connected but shows an alert sign. I have to turn off wifi and reconnect to fix it. It only happens to the Samsung TV. This is really annoying. I have multiple eero pro 6 to form a mesh.
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Why can't eero fix this problem? I switched from an Apple Time Capsule Router to eero. I, too, have a Samsung QN65Q8FNBFXZA. I recently bought an eero 6 mesh system with one extender. I live in a small NYC apt. Before, with just one Apple router in my bedroom, my living room TV connected seamlessly. Now, like others, I have to reconnect thru the tv almost every time I put it on. Sure, it doesn't take long and then works fine. But I shouldn't have to do this. WHY CAN'T EERO FIGURE THIS OUT AND FIX IT????? Such a pain! And clearly, this is an issue with eero as so many before me have noted.
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I'm having the same problem with my LG TV, its three years old but the people in currys said that's not old for a smart tv and spoke to talktalk and they told me I need to get a new tv! I asked for a booster they said they don't do one. I've never had problems connecting to the Internet before the eero box.
Content aside
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