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Samsung QLED Smart TV drops WIFI connection, with Eero PRO 6

I recently moved to Eero PRO 6, and since then my Samsung QLED QN82Q6FN Smart TV continuously drops WIFI connection, every time I switch on the TV. I have to go into Settings->Network, and set the wifi connection again, after which it starts working. 

 

Any tips on how to fix this problem? 

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  • I had to run a wired connection, very frustrating running a 75’ cable through my attic :/

    Like
  • I am experiencing the same issue with my eero 6 pro and Samsung tv. It was a gift to my parents, who are too old to diagnose and fix. I’m afraid the pro is going to be returned if there is no fix soon. 

    Like
      • klbass68
      • klbass68
      • 7 mths ago
      • 1
      • Reported - view

      Pretzel11 I seem to have resolved my Samsung TV issues by disabling WP3 and enabling legacy mode. 

      Like 1
  • Joining the list of disgruntled Samsung, eero, direct tv stream customers.  2 Samsung TVs and ongoing drops for months now.  I will call again (called 6+ times) tomorrow but at this point I’m beyond my Amazon return date and stuck.  My wife and kids think I bought a cheap device and they complain non-stop.    A little piece of me does every time I get this message and it happened about every 20-30 minutes continuously.  Please help.  

    Like
  • I returned eero. It’s atrocious compatibility with Samsung and even worse with Apple products.

     

    Went back to older Orbi setup where everything works flawlessly

    Like 2
      • paokada
      • paokada
      • 7 mths ago
      • Reported - view

      @eero_support  I'm sorry but I completely disagree with you that the issue is with the Samsung TV.  It is almost certainly with the eero pro 6.  I say this because neither I, nor it seems the bulk of the folks responding here, ever had a problem with the TV disconnecting before "upgrading" to the eero pro 6.  This is an eero pro 6 issue and it is disappointing that eero won't recognize it.

      Like
      • klbass68
      • klbass68
      • 7 mths ago
      • Reported - view

      ryen. khoury Is your Orbi and WiFi 6 system?

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    • klbass68 no it’s the original Orbi mesh. It’s actually great, only tried eero because it’s forced eero with Ring Alarm Pro and I wanted that local storage.

       

      everything went back, got the last gen ring alarm and put my Orbi mesh back up and it’s all perfect.

       

      very disappointing as I was excited to get wifi 6 and I did like the eero app. 
       

      it’s just terrible at the one thing it should be GREAT at. Wifi. 
       

      It’s unbelievable that it has such problem with the most popular brands, Apple & Samsung. 
       

      if you can’t work well with Apple products, I’m sorry, you won’t be in my home.

      Like 1
      • klbass68
      • klbass68
      • 7 mths ago
      • Reported - view

      ryen. khoury I think all Mesh systems that are Wifi 6 are having issues. I went and took a look at Orbi's community boards and people are reporting disconnects with the Orbi Wifi 6 Mesh system. Likewise, on Linksys' and AmpliFi's community boards with their Wifi 6 Mesh systems.

      Like you, if I revert back to my Linksys Velop Mesh system, which isn't Wifi 6, all is well. 

      Like
      • mitch777
      • mitch777
      • 5 mths ago
      • 1
      • Reported - view

      klbass68 I don’t think you are correct.  I am running just a single EERO pro 6 router without any satellite routers.  So it’s not a meshed network.  I also turned off WiFi 6 functionality in the router.  This made no difference.  The problem remains.  Additionally, I turned off IPv6 in the router.  No help.   I turned off client steering.  No help.

      Like 1
    • mitch777 I ended up turning off WPA-2 and it fixed my connection problem, but I wanted to use WP2 so I just hardwired my TV to a switch

      Like
  • James @eero_support  Let me know if there are any device logs or diagnostic information I can get you...

    My brownouts seem to only happen overnight. This morning, my Samsung TV was offline, along with my chromecast! 

    We have been at this property for 3 years with the same device configuration, and had no issues with the previous router, so this is definitely due to the Eero 6 pro. 

    As the original author states, as soon as I go into network settings on the TV and attempt to reconnect manually, it works again for the entire day, then cannot reconnect to the router the next morning. One thing I did try lastnight with the TV was to disable IPv6, but it still couldn't connect this morning. I also verified that there were no firmware updates for the TV. 

    The chromecast is also now having issues. It displays an error on the TV "Please check your internet connection, or restart your router", which means that it has an IP address from the router, but cannot access the internet. As you can see in my screenshot, the router knows about it, and it is considered "active", as the timestamp for "last seen" updates every minute, so the devices are communicating... The chromecast simply cannot get online. It's also interesting that the wifi signal shows 1 bar... whereas EVERY other device on my network has full wifi connectivity...

    The last thing I am going to try, is to disable IPv6 entirely in the Eero settings, as I've read that your ISP can interfere with IPv6 devices. 
    https://www.reddit.com/r/eero/comments/e5nyjv/comment/f9lbw4l/?utm_source=reddit&utm_medium=web2x&context=3

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  • I couldn't even connect my Samsung TV at first.  Once I turned off WPA3 and client steering, I was able to connect now.  Not sure how long it will stay connected but my guess is that the Samsung TVs don't work nicely with these newer features and your older routers probably didn't have them, hence no issues.  Try disabling WPA3 (although that's much better for security) and client steering to see if it make a difference.  I'll switch to Ethernet so I can have those features enabled though.

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  • Same exact problem. Just bought new Eero 6 router. Works fine except I have to reset WiFi every time I turn on Samsung QN series TV. Extremely annoying. No issue with prior router. Why isn’t Eero addressing this?

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  • Installed Eero 6 a few days ago and every night since our Samsung TV has had to be reconnected to the WiFi until tonight where it can't find the network at all now! 

    I searched the Web to see if there is a solution but it seems despite this being a year old issue that nothing has changed!

    If anyone has any tips on what I can do I would be very grateful 

    Like
  • I have exactly the same issue with my Samsung QN75 TV. I often find the Wifi is connected but shows an alert sign. I have to turn off wifi and reconnect to fix it. It only happens to the Samsung TV. This is really annoying. I have multiple eero pro 6 to form a mesh.

    Like
  • Why can't eero fix this problem? I switched from an Apple Time Capsule Router to eero. I, too, have a Samsung QN65Q8FNBFXZA. I recently bought an eero 6 mesh system with one extender. I live in a small NYC apt. Before, with just one Apple router in my bedroom,  my living room TV connected seamlessly. Now, like others, I have to reconnect thru the tv almost every time I put it on. Sure, it doesn't take long and then works fine. But I shouldn't have to do this. WHY CAN'T EERO FIGURE THIS OUT AND FIX IT????? Such a pain! And clearly, this is an issue with eero as so many before me have noted.

    Like
      • Mblue999
      • Mblue999
      • 4 mths ago
      • Reported - view

      Lynf QN65Q6FNA worked fine. "Upgraded" to eero pro6 and daily disconnect issues since. Have tried all the settings...ip6, beam steering, etc. The entire history of everyone makes it clear that this is an eero problem. Unfortunately, cannot run an ethernet cable to the TV, so trying to decide if I should spend money on another network or replace the tv....thanks to eero.

      Like
  • I'm having the same problem with my LG TV, its three years old but the people in currys said that's not old for a smart tv and spoke to talktalk and they told me I need to get a new tv! I asked for a booster they said they don't do one. I've never had problems connecting to the Internet before the eero box.

    Like
  • What I don't understand is why... since this thread is part of Eero Community...no one from eero responds with anything. It's like they are totally ignoring a very real problem.

    Like
    • Lynf I called talktalk told them this seems ri be a common fault, they sent me a wifi booster box and it's sorted the problem.

      Like
  • We purchased an Eero Pro 6 as well as other items from Best Buy and even had their Geek Squad set it up.  We had no issues at that time until we shut off our TV and then we found out on our 2 Samsung Smart TV's that they did not connect to the internet. We had a 3rd, much older Samsung, and it has stayed connected the entire time.   Called the Geek Squad to come out and they did and changed the access code on the TV and indicated that this problem was very common.     After they left, we went out for 2 hours, and both Smart TV's became disconnected. again  The Geek Squad came out again with a different code which was inputted but again when we shut off either Smart TV they are not connected to the internet.   If you know how to override the problem we would be most appreciative as our patience is wearing thin.  I am contacting Samsung when this reply is sent as well.  Our choices are that we can return the Eero Pro 6 or do nothing which is unacceptable.  Any advice you can provide would be appreciated as I have a spouse who is becoming concerned as to your products ability to stay connected.  With so many blogs about this I wouls assume that you have a viable work around for this.

    Like
  • I think there are only two sure-fire ways for you to enjoy your TV and you are probably not going to like either but here goes... (1) connect the TV by ethernet.  If you can move one of your Eero's close to the TV and use its ethernet port that would work, or if you have a network switch nearby (that's what I do) (2) bypass the smart TV software altogether by connecting a streaming device that plays nice with Eero (I think they all do) to one of your USB ports.  Eero, now that they are part of Amazon, is never going to solve this festering problem for one brand of TV's and Samsung probably isn't going to bother either.  There are too few of us out there with a Samsung Smart TV and an Eero mesh for either of these behemoths to bother with.  Good luck.  

    Like
      • Malachy
      • Malachy
      • 1 mth ago
      • Reported - view

      EthanW6258 .   You are right in what you wrote but since Best Buy recommended this I am going to ask them to take it back and will buy a different router that they have.   They are the ones that are recommending this and if it doesn't work they need to stand behind their products.

      Like
  • Agree.  Hope you can exchange it for another brand that you like.  

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  • or router.

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