1Samsung QLED Smart TV drops WIFI connection, with Eero PRO 6
I recently moved to Eero PRO 6, and since then my Samsung QLED QN82Q6FN Smart TV continuously drops WIFI connection, every time I switch on the TV. I have to go into Settings->Network, and set the wifi connection again, after which it starts working.
Any tips on how to fix this problem?
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Hello,
Devices decide whether or not to try and establish a connection with networks. I would first check to see if there are any updates you need to do on your TV. You can also reach out to Samsung as they might need to update the wifi adapter drivers as well. I do know that come computers with older wifi network cards needed to do this as well. I also have a few more questions to help us narrow down possible causes.
Are any other devices experiencing this connection behavior?
Does this happen only when the TV is powered off for an extended period of time or can you power it off and then back on and it will stay connected?
Another option you can verify with Samsung is if the TV stores network information in a battery powered part of the TV and if so, look into replacing that battery.
Looking forward to hearing back from you,
James
eero Support
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Before Eero Pro 6, I was using a Linksys non-mesh dual band router and my TV was connected to wifi all the time.
Regarding your questions:
Are any other devices experiencing this connection behavior?
- Not at this moment.
Does this happen only when the TV is powered off for an extended period of time or can you power it off and then back on and it will stay connected?
- Yes, it happens when the TV is powered off for an extended period of time (few hours). If I turn off and on within few mins, it still stays connected to wifi.
Another option you can verify with Samsung is if the TV stores network information in a battery powered part of the TV and if so, look into replacing that battery.
- I don't believe it is specific to the TV, as it used to work fine with my old Linksys router. Suspect it is about Eero and how it is managing connections.
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ram
Hello,
eero would not do anything that would prevent the TV from connecting to it if it had the password and network information saved into the TV. You stated that no other devices are exhibiting this behavior and that you need to go into the TV and setup the connection again. Something in the TV seems to be forgetting the network information.
We can do some testing on your network if you would like. However, this seems to be behavior isolated with your Samsung TV. Have you contacted Samsung support to find out if there were any firmware upgrades they can push to your TV and explained that your Samsung TV seems to be unable to connect to wifi after a period of time being offline?
One trouble-shooting step we can also take is to place your eero network into legacy mode and see if your Samsung TV was just having issues connecting to WiFi 6. The option is in the eero app: Settings -> Troubleshooting -> My Device Won't connect. Legacy mode turns off WiFi 6 on just the 2.4Ghz bandwidth which has more than enough speed to stream 4k HD shows.
Thank you,
James
eero Support
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Sorry James, I dont agree that this is not related to Eero PRO and how it is handling connections. As I mentioned earlier, my previous Linksys dual band router, never game me this problem.
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I also am a new Eero Pro 6 user with a Samsung QLED TV, and I have this same exact experience. The connection is dropped after a few hours and I have to restart the TV (to trigger a reconnect) or manually reconnect in the TV’s network settings.
I’ve been through 2 different routers with this TV prior to getting an eero. I think somethings not playing nicely between these two devices - hard to say which device’s fault it is with certainty, but considering it’s not had this problem before, I’m inclined to believe it’s on the eero side of things.
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Same. We got two eero Pro 6 devices. Immediately our Samsung 8 series 55" TV started having no network connection every time when turning it on after being off for a while.
One of the eero devices is located directly behind the TV, since that's the only place where the cable/network is connected in our apartment.
This is a pretty bad problem, and it is definitely related to the eero. Former routers were Linksys and ASUS, and there were no problems with them and the TV.
We got the eero devices because we're moving to a 4 story townhouse and will need a mesh network. They'll have to be returned soon if a fix is not available.
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All,
We are also having the same issue at our house since we switched to the eero. We never had an issue with our old router. The eero is sitting next to our Samsung TV and seems to lose connection every night, once we turn off the tv for the evening. Once connected again in the morning, the tv does not lose connection. Just bought a switch so that I could wire the tv directly to the router so that this problem would go away, however, I am sure there is something with the way the eero is handling the connection that needs to be addressed. Other than, that we love our new router.
Thanks,
Dan
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I’m having the same issue with my new eero 6 and Samsung TV. No problems at all with my prior eero router but now the TV keeps getting disconnected.
