Samsung QLED Smart TV drops WIFI connection, with Eero PRO 6

I also am a new Eero Pro 6 user with a Samsung QLED TV, and I have this same exact experience. The connection is dropped after a few hours and I have to restart the TV (to trigger a reconnect) or manually reconnect in the TV’s network settings.

I’ve been through 2 different routers with this TV prior to getting an eero. I think somethings not playing nicely between these two devices - hard to say which device’s fault it is with certainty, but considering it’s not had this problem before, I’m inclined to believe it’s on the eero side of things.

Same.  We got two eero Pro 6 devices.  Immediately our Samsung 8 series 55" TV started having no network connection every time when turning it on after being off for a while.

One of the eero devices is located directly behind the TV, since that's the only place where the cable/network is connected in our apartment.

This is a pretty bad problem, and it is definitely related to the eero.  Former routers were Linksys and ASUS, and there were no problems with them and the TV.

We got the eero devices because we're moving to a 4 story townhouse and will need a mesh network.  They'll have to be returned soon if a fix is not available.

All,

We are also having the same issue at our house since we switched to the eero. We never had an issue with our old router. The eero is sitting next to our Samsung TV and seems to lose connection every night, once we turn off the tv for the evening. Once connected again in the morning, the tv does not lose connection. Just bought a switch so that I could wire the tv directly to the router so that this problem would go away, however, I am sure there is something with the way the eero is handling the connection that needs to be addressed. Other than, that we love our new router. 

Thanks,

Dan

I’m having the same issue with my new eero 6 and Samsung TV.  No problems at all with my prior eero router but now the TV keeps getting disconnected.

I am having the same issue with the 6 Pro and our Samsung. It’s is a little annoyance  for me, but my kids don’t understand how to hard rest the TV.

I’m having the same issue with my new eero pro 6 and my Samsung tv. I do think this is related to eero because I’ve never experienced this issue with my old router. Tried a bunch of settings and no luck. It’s really annoying as I can no longer turn on my TV via the Samsung app or smart assistants and I had to set the network connections every time I turn on my tv.

Update, still no fix however, I have noticed when I turn my TV on in the morning, if there is no connection, I can turn off the TV and wait two minutes. Then when I turn the TV back on it is reconnected to the network. I am going to try hardwiring soon. 

I’m working at a rental condo that is having this issue on FIVE separate Samsung TVs.  One TV is a 43NU6900 another is a 50NU710D, since I’m not on site right now I don’t have the other model numbers but they are similar in age.  If the TVs are off for maybe 15 mins or more they will lose an automatic connection.  If I go into network settings and simply click “Network Status” it will successfully connect.  I did speak with Samsung support several times, we tried static IPs (with reservations), different DNS servers, and factory resets (through the service menu),  Nothing worked.  The signal strength is great everywhere in the condo.  All TVs have the latest firmware.  This is clearly an issue with how Eero and Samsung are communicating (or not communicating).  Does anyone have any successful resolution?

(I’m having to install Roku’s on all five TVs to get away from the problem for the client - not an ideal solution).

I’m having the same issue with my TCL Roku TV. The interesting part is that I had an eero original as my gateway router before and never had this problem. I upgraded to an eero Pro 6 last week and every morning now have to manually reconnect to the network as the TV loses connection overnight. 

Yes! That's why I'm convinced that it's my eero and not the TV. I had an older eero and never had a problem with the same TV.  Ever since I "upgraded" to the eero 6,  I have to reconnect all the time.  It's ridiculous.  Eero needs to tell us what is going on and come up with a fix.

I have a Samsung QLED 4K TV hardwired to an Eero router (the TV only has a 100 mb/s ethernet card, but I guess that's fast enough).  I just upgraded a few days ago from an Eero Pro to an Eero Pro 6 as my router.  Even though I have Ethernet, I had the same issue when I turned the TV on once, so it is not limited to WiFi.  The issue has not recurred but I've only had the Eero 6 pro for a few days, so I'll have to wait and see.  Don't be surprised, though, if your problem persists even if you replace WiFi with ethernet.

Same for me with LG CX and Samsung Q7. Constant losing Wi-Fi connection with Eero Pro 6. Turning tvs off and on helps a bit. Restarting Eero nearest hub usually fixes the issue. 

I know it is not optimal, but if you have ethernet it makes a rock solid connection with the Samsung.  I've been using it as my exclusive input to to my Samsung 850D for a year without a hiccough.  The network card in the TV is only 100 MB/sec but it is plenty fast even for 4K streaming.  I'm fortunate in that my gateway EERO is connected to a network switch with 16 ethernet ports and is close to my TV.  

Yep. Came to see if this problem with anyone else. The tech clearly doesn't understand the problem as the tech did not give a fix for the device. Like is there a hibernation setting we need to tweak in eero or some firmware update?

I switched back over to my Google WiFi which is close to a  200mbps DL drop compared to EERO 6 Pro (Not a wifi  speedtest). 

Hopefully this is fixed otherwise, I'll stay with less speed. Reliability over speed - always -

I seem to be having the same problem with my Samsung TV not being able to connect to my wi-fi through EERO, previously it always connected through my talk talk router.

I would be very grateful if anyone has any tips out there? 

I didn't have continuous drops but after my eero's were updated I believe it was 6.4 I had to turn on WPA3 for my QLED 65' tv to work on the wireless..

Same issue here with my Samsung QLED - if you turn off the tv for any length of time — eero Wi-Fi’s show’s it’s “not connected.” Turn the tv back on and you have to go to setting and reconnect the tv every single time. It’s very frustrating! There is no setting that I can find on my tv to change this — never had an issue before eero pro 6. It’s definitely an issue on eero’s end with compatibility. Anyone have any tips. Looks like eero hasn’t solved it.

I did move the Eero closer to the TV, but my issue turned out to be an issue with DirectTV Streaming.  I got rid of it and am back to using YouTubeTV and have no current issues.  Seems to have been an issue with the app.

This happens on my Samsung Q9FN as well. No issues on previous wifi, and other devices right next to my one connect box are fine.

I am having the same exact problem.  Samsung drops from Eero.  I believe if I leave it on for a few minutes it eventually connects, but why should I have to wait??   I usually reset, takes half the time.