
Samsung QLED Smart TV drops WIFI connection, with Eero PRO 6
I recently moved to Eero PRO 6, and since then my Samsung QLED QN82Q6FN Smart TV continuously drops WIFI connection, every time I switch on the TV. I have to go into Settings->Network, and set the wifi connection again, after which it starts working.
Any tips on how to fix this problem?
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Joining the list of disgruntled Samsung, eero, direct tv stream customers. 2 Samsung TVs and ongoing drops for months now. I will call again (called 6+ times) tomorrow but at this point I’m beyond my Amazon return date and stuck. My wife and kids think I bought a cheap device and they complain non-stop. A little piece of me does every time I get this message and it happened about every 20-30 minutes continuously. Please help.
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James @eero_support Let me know if there are any device logs or diagnostic information I can get you...
My brownouts seem to only happen overnight. This morning, my Samsung TV was offline, along with my chromecast!
We have been at this property for 3 years with the same device configuration, and had no issues with the previous router, so this is definitely due to the Eero 6 pro.
As the original author states, as soon as I go into network settings on the TV and attempt to reconnect manually, it works again for the entire day, then cannot reconnect to the router the next morning. One thing I did try lastnight with the TV was to disable IPv6, but it still couldn't connect this morning. I also verified that there were no firmware updates for the TV.
The chromecast is also now having issues. It displays an error on the TV "Please check your internet connection, or restart your router", which means that it has an IP address from the router, but cannot access the internet. As you can see in my screenshot, the router knows about it, and it is considered "active", as the timestamp for "last seen" updates every minute, so the devices are communicating... The chromecast simply cannot get online. It's also interesting that the wifi signal shows 1 bar... whereas EVERY other device on my network has full wifi connectivity...
The last thing I am going to try, is to disable IPv6 entirely in the Eero settings, as I've read that your ISP can interfere with IPv6 devices.
https://www.reddit.com/r/eero/comments/e5nyjv/comment/f9lbw4l/?utm_source=reddit&utm_medium=web2x&context=3 -
I couldn't even connect my Samsung TV at first. Once I turned off WPA3 and client steering, I was able to connect now. Not sure how long it will stay connected but my guess is that the Samsung TVs don't work nicely with these newer features and your older routers probably didn't have them, hence no issues. Try disabling WPA3 (although that's much better for security) and client steering to see if it make a difference. I'll switch to Ethernet so I can have those features enabled though.
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Installed Eero 6 a few days ago and every night since our Samsung TV has had to be reconnected to the WiFi until tonight where it can't find the network at all now!
I searched the Web to see if there is a solution but it seems despite this being a year old issue that nothing has changed!
If anyone has any tips on what I can do I would be very grateful
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Why can't eero fix this problem? I switched from an Apple Time Capsule Router to eero. I, too, have a Samsung QN65Q8FNBFXZA. I recently bought an eero 6 mesh system with one extender. I live in a small NYC apt. Before, with just one Apple router in my bedroom, my living room TV connected seamlessly. Now, like others, I have to reconnect thru the tv almost every time I put it on. Sure, it doesn't take long and then works fine. But I shouldn't have to do this. WHY CAN'T EERO FIGURE THIS OUT AND FIX IT????? Such a pain! And clearly, this is an issue with eero as so many before me have noted.
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I'm having the same problem with my LG TV, its three years old but the people in currys said that's not old for a smart tv and spoke to talktalk and they told me I need to get a new tv! I asked for a booster they said they don't do one. I've never had problems connecting to the Internet before the eero box.
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We purchased an Eero Pro 6 as well as other items from Best Buy and even had their Geek Squad set it up. We had no issues at that time until we shut off our TV and then we found out on our 2 Samsung Smart TV's that they did not connect to the internet. We had a 3rd, much older Samsung, and it has stayed connected the entire time. Called the Geek Squad to come out and they did and changed the access code on the TV and indicated that this problem was very common. After they left, we went out for 2 hours, and both Smart TV's became disconnected. again The Geek Squad came out again with a different code which was inputted but again when we shut off either Smart TV they are not connected to the internet. If you know how to override the problem we would be most appreciative as our patience is wearing thin. I am contacting Samsung when this reply is sent as well. Our choices are that we can return the Eero Pro 6 or do nothing which is unacceptable. Any advice you can provide would be appreciated as I have a spouse who is becoming concerned as to your products ability to stay connected. With so many blogs about this I wouls assume that you have a viable work around for this.
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I think there are only two sure-fire ways for you to enjoy your TV and you are probably not going to like either but here goes... (1) connect the TV by ethernet. If you can move one of your Eero's close to the TV and use its ethernet port that would work, or if you have a network switch nearby (that's what I do) (2) bypass the smart TV software altogether by connecting a streaming device that plays nice with Eero (I think they all do) to one of your USB ports. Eero, now that they are part of Amazon, is never going to solve this festering problem for one brand of TV's and Samsung probably isn't going to bother either. There are too few of us out there with a Samsung Smart TV and an Eero mesh for either of these behemoths to bother with. Good luck.
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I just bought a Samsung qn90b and it has problems with my network. My phone can't access the television via the network. It could be the television functions or it can be the network. The more I dig tho the more I'm thinking my eero 6 pro is shot. It also runs extremely hot. I'm not a fan of the eero network devices.
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Won't spend an age typing out my issues, or troubleshooting. Seems everyone already did that and I am no different. Same issues. Same attempts to resolve. Same Eero issues. Same samsung TVs involved.
One thing isn't mentioned. I have an older Samsung TV with no WiFi (hard wire only) but it runs through a fire stick. Ironically works without issues! Also a cheap, CHEAP TV bought for use in the workshop, again perfect.
Clearly two tech companies not playing nicely.
Come on Eero and Samsung support. Stop raving on how good the system or products are and sort the elephant in the room!
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Having the same issues as everyone above. Samsung as well as an LG TV that worked fine one my previous router (net gear nighthawk). Eero kicks the TVs off the network every 30 minutes and I have to re-enter the password and sometimes restart the device to get it to connect. Going to return the eero if this isn’t resolved soon as we literally cannot get through an episode of a show without losing our connection. Never had this issue with our previous router but upgraded to eero for the speed. Both TVs are brand new and software is up to date.
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I have a Samsung Smart TV. It has WPA/WPS security. The eero Pro 6 would not connect. My work around was connecting the TV through a netgear wifi extender. I went to the TV network settings and wrote down the wps pin. I logged into the wifi extender and entered the wps pin for the TV. After that, I had access to the internet and I was able to launch my streaming services.