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PS4 Pro wifi problems w Eero? ...

Anyone else run into problems with these together?

We have a Pro and 3 beacons, the PS4 is within 15 feet of the Pro gateway and a beacon. Wifi signal strength is very good in this room. No issues w previous NetGear router and same modem.

Since I switched to Eero a few weeks ago every time my son turns the PS4 on it asks him for a WiFi connection and he has to reconnect. And the speeds are super slow. It's not uncommon for him to see 30gb down while a device 5 feet away is getting 150gb down.

(I've bounced the modem and all Eero devices)

Any ideas? Thanks!

74 replies

    • Jleyanna
    • 3 yrs ago
    • Reported - view

    I think this may be related to the "wifi stack" in the ps4 also. I am pondering getting another EERO PRO and putting it in the office and doing a wired connection to the PS4 and let the office pro connect wirelessly to the network.

      • Jleyanna
      • 3 yrs ago
      • Reported - view

      pugamer1 soooo i got the EERO pro in today updated it and plugged in the ps4 to it...runs like a champ

      :)

      • pugamer1
      • 3 yrs ago
      • Reported - view

      Jleyanna so you're plugging the PS4 into the Eero pro with a network cable?

      • Jleyanna
      • 3 yrs ago
      • Reported - view

        pugamer1 yes sir. The pro is on the wireless network. Then the PS4 plugged in via ethernet to the pro.

      • pugamer1
      • 3 yrs ago
      • Reported - view

      Jleyanna Good to know.  I've heard of a few others doing that with good results.  I'm not sure I want to drop the $200 for the Eero Pro with the PS5 likely on the horizon.  I get passable results by running an ethernet cable between the PS4 and and my tp-link extender so I may just do that for the time being.  Thanks for the update!!

      • Jleyanna
      • 3 yrs ago
      • Reported - view

      pugamer1  I bought the refurbished one for $170. My frustration level says it was worth it:)

    • violet_jeans
    • 3 yrs ago
    • Reported - view

    This is a 3.18 and 3.19 firmware issue that needs to be resolved on eero's end.

    • Wikinet
    • 3 yrs ago
    • Reported - view

    Thanks kid for confirming!  Will just have to wait...

    • Bogusfarm
    • 3 yrs ago
    • Reported - view

    So I'm not good with this stuff at all, I know how to set it up my ps4 for the most part, but I just learned what a DNS is and how to get to the google server. If I'm even saying that right haha. After the last update, I couldn't connect to Wi-Fi, and had to go with LAN. But then even that wouldnt work anymore... Not sure why. I tried going back and forth from 2.4 to 5ghz, resetting, all sorts of stuff. I did get it to finally work, after i deleted my password for my Wi-Fi. Not sure why that had an issue connecting. But it works. Just pretty slow with 18mbps and 2.9mbps. 

    • Straed
    • 3 yrs ago
    • Reported - view

    This is a known NAT issue that has arisen in the latest Eero update. A temporary fix is to port forward all ports needed for the PlayStation network.

    • Wikinet
    • 3 yrs ago
    • Reported - view

    Ok can someone please explain what to do in layman’s terms?  How do I port and what do I port?

    • Wikinet
    • 3 yrs ago
    • Reported - view

    Thank you!!  That worked!!  Should I hold my breath for an update from eero?

      • Straed
      • 3 yrs ago
      • Reported - view

      Wiki-net they will fix it in the next update.

    • DocTaH
    • 3 yrs ago
    • Reported - view

    I just recently ran into this issue also. Specifically my PS4 won't auto connect to the WIFI network anymore. This started happening right after I port forwarded the ports needed for my XBOX to have a better connection the EERO. This is definitely frustrating!

    • DocTaH
    • 3 yrs ago
    • Reported - view

    I was able to fix the issue of my PS4 not auto connecting. What I did was restart the EERO, but not from the app. I used the button on the back of the gateway EERO, pressed it for 7 seconds, then let go. After that, my PS4 is now sucessfully connecting to the network.

      • pugamer1
      • 3 yrs ago
      • Reported - view

      DocTaH That's interesting that it fixed it with a reset.  Which flavor of PS4 are you using?  Standard, slim, or pro?

      • DocTaH
      • 3 yrs ago
      • Reported - view

      pugamer1 PS4 Pro. Note that the EERO reset using the app did not fix the issue. I had to use the button on the gateway. Also note that if you hold the button too long, it can completely erase your network. So hold for seven seconds.

    • speedytoast
    • 3 yrs ago
    • Reported - view

    Well. Sad to say but the issue has now returned. PS4 Pro will connect to 5ghz but will not maintain its connection in rest mode. In order to reconnect I have to run the internet connection test upon start up every single time. Anyone else having a similar issue?

    • Wikinet
    • 3 yrs ago
    • Reported - view

    I’m still having issues after setting up the portforward.   Can someone confirm the ports that need to be forwarded for the PS4 Standard?  
     

    any update on when the update from eero will be released?

      • speedmaster
      • 3 yrs ago
      • Reported - view

      Wiki-net I enabled uPNP and never had to do any port forwarding for our PS4 Pro.

    • Wikinet
    • 3 yrs ago
    • Reported - view

    Thanks,  I just checked and uPNP has been on since the beginning...

    • flannys
    • 3 yrs ago
    • Reported - view

    Any recent updates to this problem.  My son is ready to sell his PS4 because it boots him off the network (since our recent addition of Eero, based on recommendation from Rogers because of lagging and dead zone wifi issues).  He's now playing fine with the PS4 directly wired to the Eero -- but he's in my living room.  Hoping to get him back onto wifi without having to relocate modem.

      • Jleyanna
      • 3 yrs ago
      • Reported - view

      flannys lol that’s why I bought another pro....plugged in there and it’s fine.

      • flannys
      • 3 yrs ago
      • Reported - view

      Jleyanna We spend exorbitant amounts to Rogers each month -- for terrible Internet.  The Eero was their current suggestion (gave us 3 months for free and then will charge monthly fee).  Don't really see me giving them anymore $$$.  We're going to move the modem to his bedroom, I guess.  Hopefully, that doesn't mess up any other devices.  AAAH!

    • Not into sports at all.
    • Beachboy
    • 3 yrs ago
    • Reported - view

    I had this issue and fixed it by turning off the UnPnP setting. 🤷‍♂️

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