PS4 Pro wifi problems w Eero? ...
Anyone else run into problems with these together?
We have a Pro and 3 beacons, the PS4 is within 15 feet of the Pro gateway and a beacon. Wifi signal strength is very good in this room. No issues w previous NetGear router and same modem.
Since I switched to Eero a few weeks ago every time my son turns the PS4 on it asks him for a WiFi connection and he has to reconnect. And the speeds are super slow. It's not uncommon for him to see 30gb down while a device 5 feet away is getting 150gb down.
(I've bounced the modem and all Eero devices)
Any ideas? Thanks!
I’m not familiar with the PS4, but can you go into the network settings on it and “forget” your network and then reconnect? That might help. Otherwise, I’d recommend contacting eero support to see if they can assist.
We are having a significant amount of trouble with our PS4 Slim. We have four Eero Pros. The PS4 Slim is sitting 5 feet from one of Pros. Other devices in the same area are functioning perfectly with no problems.
This setup has worked fine for a long time. We had three Eeros for a while, then added a fourth pro. We've had this network for about 18 months with no issues.
Then recently the PS4 Slim tells us to connect to the internet when we turn it on. It will not connect unless I go into to the network section and "setup" my network. I don't have to enter the password. Just go through the setup steps.
It will only connect on the 2.4ghz band. And the speeds are terrible.
Once in a great while the PS4 Slim will connect when we turn it on. If I check in the Eero app, the PS4 Slim is connected to the 5ghz band. It will then drop randomly while we are streaming. The 2.4ghz seems stable, if not slow.
This PS4 Slim had no trouble at all connecting with the Eeros until 3.18.0 update. We had this PS4 prior to getting the Eero network.
Oddly, our PS4 Pro is not having any issues that we have noticed. It connects to the 5ghz without issue. We use the PS4 Slim more often than the Pro (teenage daughter has the Slim in her media room, but the Pro is connected to our main TV and sound system).
I know that 3.18.1 is out and possibly fixes this issue with the PS4. But honestly, I'm afraid to upgrade to it. My husband is now working from home and I've seen reports of devices dropping from the network randomly with 3.18.1. We can't do that at all. Two of us are streaming classes (I teach, and my high school senior is finishing school). My husband is working all day online using multiple devices. A PS4 Slim that has connection issues is better than devices that drop.
We got the Eeros because we had a $500 Netgear router that was fantastic, when it worked. The wifi radios went offline randomly several times an hour for a second or so. Devices dropped all the time. If we wanted to deal with dropping devices, we would have kept the Netgear paperweight.
Now following this as well. We just got an Eero Pro through Metronet (no extra nodes though) and my original PS4 is having trouble connecting, and when it does, it's getting speeds in the 200 Kbps range. It's sitting right next to the router and still having these issues.
I'm running the latest PS4 firmware and Eero 3.18.1 (the latest as of 5 mins ago)
Going to keep digging into this and I'll update if I can find anything that works. My old service was on an Asus RT-ACRH13, and I'll likely just go back to that if I can't get it resolved.
I still haven’t heard from Eero, besides the automated email when I sent in my ticket.
It’s still doing it. I feel like I should power up the PS3s and see how they work.
I’m still on 3.18.0, but now I’m concerned that even updating the eeros wont help.
So after a ton of digging into discussions where people are having similar problems, it sounds like it's an issue with the PS4's wifi stack. The older ones (like mine) use a chipset that doesn't like the dual band. I remember solving this with my previous router by having separate SSIDs for the 2.4 and 5ghz bands, and only connected the PS4 to the 2.4ghz network. It wasn't pretty, but it seemed to fix the issue back then. The PS4 Pros use a newer chipset that seems to have less issues, except that I see a lot of people with PS4 Pros saying everything was good until a recent Eero sw build released. Not sure if that's what broke it because I don't know if it's possible to roll the Eero's back to a previous build.
I have an extra TPLink extender laying around that I'll probably just connect and hardwire to the PS4, so it looks like a wired connection to the console. Lots of folks are saying if you have the Eero nodes you can just hardwire into one of those and it works, but man those are pricey just for that. If the cheap extender seems to work I'll update this accordingly.
After ranting about this again to my daughter, it turns out that she had taken her PS4 to her boyfriend's house over the weekend to test it. Things I'd wish she'd tell me. 😉
The PS4 worked fine there. So it's definitely something with the Eeros.
I guess I'm going to have to make her choose which devices in her media room to wire? She will just have to swap them out depending on what she is using. We're techy people, so our 18 year old has basically her own version of every device as well as having household devices.
I wouldn't be so worried about trying updates if my husband wasn't having to work from home at the moment. I'd like him to keep his job. LOL.
Yeah, it sounds like something changed on their end if the console is working elsewhere. I'm curious if there's any impact to forcing it on the 5ghz channel via the PS4 interface? Since mine is a launch PS4, I don't have this option (older network chipset), but apparently the Pro and Slim models do:
Go to Settings > Network > Setup Internet Connection > Use Wi-Fi > Easy.
Next press the Options button > select Wi-Fi Frequency Bands.
Select 5 GHz Only if listed and press X. 5 GHz frequency band is supported for PS4™ Slim and PS4™ Pro models.
Supposedly doing that will prevent the PS4 from trying to grab the 2.4Ghz channel, which could in turn prevent issues with jumping back and forth. No idea if it'll fix it, and like I said I can't test it on my system since I don't have that option. Mine has the Hon Hai chipset and is only capable of grabbing the 2.4Ghz channel. Might be worth a shot just to see if anything changes?
My ps4 slim was working fine about a month ago with an eero pro + 2 beacons but now it falls off the network over night. Re connecting takes a very long time. Solution?
Same issue here....Call of duty just dropssssssss. Reset my Eero just now and I am running 3.19.0 and latest by sony. Gonna try again now.
Taxlaxer and Jleyanna are the PS4's you're using (slim and ?) connected to the 2.4ghz or 5ghz bands?
I've noted that all of my 2.4ghz devices have been struggling with the Eero Pro. My son uses an old dell laptop (2.4ghz) for his schooling and he's had a ton of issues with Zoom calls. Like the PS4, as soon as I connected him to a tp-link re220 extender with a dedicated 2.4ghz channel the issues went away. That's what I've been doing with my PS4 as well and it seems to fix the issues. I just jumped on at v3.18.0 so I don't have the history like many of you folks do with the version change potentially causing the issue. :-(
I think at this point I'm going back to my Asus RT-ACRH17 and I'll keep an eye on the Eero community to see if this gets better. I'm not sure how they fix the issue with 2.4ghz only devices, but it's really impacting my ability to use the router. A good friend swears by the Orbi system, but I'm not sure he has any non-5ghz devices so that doesn't help me test my situation. The Asus has two dedicated SSIDs (one for each freq band) and maybe that's it? Or maybe it's just a better network stack for legacy devices? No idea. Either way it stinks because the Eero Pro has a few really nice features. The notification whenever a new device connects is something I think every manufacturer should be doing!
For reference, the tp-link re200 is set to "high speed mode" which means it's [Eero Pro] <--5ghz--> [re220] <--2.4ghz--> [devices] It's only connecting to devices at 2.4ghz and it's only connecting to the Eero Pro at 5ghz.
Its a slim. I am thinking its when it goes from 2.4 to 5. It also will jump to the main router instead of my office one. I can view the connection status on my ps4 and I can watch the 5ghz signal strength vary from 50% to 100%. I am unsure how that can change while not moving and the 2.4ghz when connected stays at 100% it is bizarre.
I think this may be related to the "wifi stack" in the ps4 also. I am pondering getting another EERO PRO and putting it in the office and doing a wired connection to the PS4 and let the office pro connect wirelessly to the network.
- 3 wk agoLast active