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PS4 Pro wifi problems w Eero? ...

Anyone else run into problems with these together?

We have a Pro and 3 beacons, the PS4 is within 15 feet of the Pro gateway and a beacon. Wifi signal strength is very good in this room. No issues w previous NetGear router and same modem.

Since I switched to Eero a few weeks ago every time my son turns the PS4 on it asks him for a WiFi connection and he has to reconnect. And the speeds are super slow. It's not uncommon for him to see 30gb down while a device 5 feet away is getting 150gb down.

(I've bounced the modem and all Eero devices)

Any ideas? Thanks!

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  • I had this issue and fixed it by turning off the UnPnP setting. 🤷‍♂️

    Like 1
  • Was anyone able to resolve this besides hard wiring the ps4? I have a ps4 pro that refuses to connect to the 5ghz band, it times out and says unable to join network.  If I force it on 2.4ghz that works but is very slow, the max speed I was getting was ~20Mbps where was if i wired it I would get 120Mbps.  I would prefer to have it over wifi since I have other devices that need ethernet.

    Like
  • Following this thread because I’m looking for a solution as well. Never thought something so simple could be frustrating. 
    From the sounds of it... I think the stacking may be the cause like others have mentioned. I’ve been messing around with different settings and even initialized the ps4 pro to no avail

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      • vizzyj
      • vizzyj
      • 1 mth ago
      • Reported - view

      update: only been several restarts so no clue if this will work long term but I tried what beachboy suggested and turned off UnPnP and have not had the error since

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      • neoice
      • neoice
      • 1 mth ago
      • Reported - view

      vizzyj do you have it configured to use both 2.4 & 5ghz bands? or just one or the other? are your speeds still good?

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      • vizzyj
      • vizzyj
      • 1 mth ago
      • Reported - view

      neoice configured either way. I did setup the ps4 custom and I used google dns (we’ll see how that goes). 
      ok-poor speeds but ok enough cause it solved the need to reconnect WiFi every time 

      Like
  • The Eero‘s Wifi is having trouble with some devices trying to connect to the 5GHz. There’s few solution right now:

     

    1. You can disable the UPnP going to Settings —} Advanced —} UPnP —} and turning it off.

    2. You can change the preference of your Network at the PS4 going to Settings —} Network —} Set Up Internet Connection —} Use Wi-Fi —} Easy —} Press Option button to get more options —}  Wi-Fi Frequency Bands —} and choose 2.4GHz Only and configured it as normal and should work without any problems.

    3. You can puase your 5GHz signal from your Eero app to get connect the devices that are having trouble by going to Settings —}  Troubleshooting —} My device won’t connect —} Temporarily pause 5GHz.

     

    Hope this can help you guys.

    Like
  • Today, the new update 3.20.0 has fixed the problem.

    Like
      • Jleyanna
      • Jleyanna
      • 1 mth ago
      • 1
      • Reported - view

      Eduin Mateo really???? I am skeptical:)

      Like 1
      • Eduin Mateo
      • Emprendedor
      • taxto23
      • 1 mth ago
      • Reported - view

      Jleyanna Jajajaja, yes they fixed it. My PS4 Pro and other devices that were having issues trying to connect. Now working after this update.

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      • Jleyanna
      • Jleyanna
      • 1 mth ago
      • 1
      • Reported - view

      Woot woot!!

      Like 1
      • neoice
      • neoice
      • 1 mth ago
      • 1
      • Reported - view

      Eduin Mateo I updated the eero to the latest version and am experiencing the same issues. What setup/config do you have?

      Like 1
      • Eduin Mateo
      • Emprendedor
      • taxto23
      • 1 mth ago
      • Reported - view

      neoice Hi, you need to update not only the apps, you need to update the devices:

       

      Go to your eero App —} Settings —} Software Updates and you should have there eeroOS 3.20.0.

       

      Hope this can help.

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      • neoice
      • neoice
      • 1 mth ago
      • 1
      • Reported - view

      Eduin Mateo yes the devices are running the latest firmware and have been rebooted. The issues with the ps4 pro and wifi persist.

      Like 1
      • Eduin Mateo
      • Emprendedor
      • taxto23
      • 1 mth ago
      • Reported - view

      neoice If you have any of the eero Labs functions active, i recommended you to turning it of. Go to eero App —} Discover —} eero Labs —} and turn everything off.

      Like
  • good

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