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Eero automatically blocking access to needed web sites and services

I have a repeating problem with my Eero network. There are, at times, websites or outside web services that I need to access, but Eero blocks them.

This is WITHOUT me running Eero secure or any other blocks on my end. Eero simply chooses not to allow access.  I'm sorry, but this is total B.S.

Eero should not have a say in any outside sites I access. None. Not unless I ask for the block.

And no, this is not to access porn or some other crud; today, the current problem is my new Chamberlain/LiftMaster MyQ account server (my garage door opener and garage smart camera). I can connect just fine with LTE data. I can also connect using my back up wifi router when I plug it in to the same cable modem.  But when I try to connect through my Eero wifi, I cannot reach the server.  It's blocked.  This is unacceptable.

65 replies

    • OAW
    • 1 yr ago
    • Reported - view

    I’m experiencing the same issue with the Commerce Bank app (not the website) on my iPhone. As is my daughter on hers. I launch the app and it just hangs on the splash screen if I’m on Wi-Fi. But if I disconnect the Wi-Fi and get on the cellular network the app works as expected. 

    I do not now nor have I ever run eero Secure or eero Plus. So nothing eero related should be doing any sort of site blocking. It hasn’t always been like this as the problem only started a few months ago. 
     

    Originally I had Local DNS Caching enabled and was using my local ISP DNS. Couldn’t launch the app. So thinking it may be a corrupted DNS cache I tried …

     

    Disabling Local DNS Caching and keeping my local ISP DNS. Couldn’t launch the app. 
     

    Disabling Local DNS Caching and switching to OpenDNS. Couldn’t launch the app.


    Enabling Local DNS Caching and switching to OpenDNS. Couldn’t launch the app.

     

    After testing all combinations I think it’s safe to say that it doesn’t matter if Local DNS Caching is enabled or disabled. It doesn’t matter if I’m using my local ISP DNS or OpenDNS. But there is something about EERO that is blocking this app. 

      • Michael_eero_support
      • 1 yr ago
      • Reported - view

      OAW Make sure to call this into support so it can be investigated and fixed.

      • jamesreb360
      • 1 yr ago
      • Reported - view

      OAW I have exact same problem, I believe. I haven't tested anything because I'm not as savvy. :-) I cannot access PayPal. No one in my house can. We're in Oregon. I set my mother up with an eero and she's in Tennessee and she also has access problems. What I notice is that I can access the PayPal site ONCE. After I get to the website, I cannot do anything else. My computer screen spins as if loading. Same for my phone. But the second I turn off WiFi on my phone, it works. I can create a Personal Hotspot for my home laptop to connect to my phone using cellular and everything works. 

      • jamesreb360
      • 1 yr ago
      • Reported - view

      jamesreb360 I should add, I have no Secure subscription. I'm using only the basic eero 6+ router. 

      • OAW
      • 1 yr ago
      • Reported - view

      jamesreb360 Be sure to contact eero Support. They were able to help me get my issue resolved.

      • jamesreb360
      • 1 yr ago
      • Reported - view

      OAW thank you. I just did that. For now, I'm using my phone's cellular and connecting my laptop using a hotspot. 

      • LukeJQuinn
      • 8 mths ago
      • Reported - view

       I am also getting this issue. Tried everything and still being blocked. Driving me mad.

    • jamesreb360
    • 1 yr ago
    • Reported - view

    For those of us with NO erro PLUS or Secure subscriptions, just operating with the eero base router, they provided these steps to clear up these issues accessing/loading various websites from computers and mobile device apps. This worked for me. Not sure whether this also helps those with eero subscriptions to Plus or Secure. 

    Please follow the steps exactly:

    1. Power off both the GWE eero and the modem
    2. Wait 3 minutes *
    3. Swap the Ethernet port on the eero
    4. Power on ONLY the modem
    5. Wait until it's online
    6. Power on the eero 
    7. Reboot the device with which you were trying to access PayPal (or whatever site has the problem) and try again.

    * Make sure you wait the 3 minutes.

    • bcassid
    • 1 yr ago
    • Reported - view

    I just purchased eero plus and am having the same problem, which is very frustrating. I'm trying to cancel but customer service is unresponsive.

      • Michael_eero_support
      • 1 yr ago
      • Reported - view

      bcassid Please send us an email to support@eero.com and use the subject line "Community Followup - eero Plus cancellation" and we'll see what we can do. Please send this email from the email address on the eero account (to check/change/verify the email go to eero app->Settings->Account).

      Please note that if you signed up using ApplePay you will have to cancel via Apple's store, we can't do those remotely.

    • Dloner
    • 1 yr ago
    • Reported - view

    I am having a similar yet somewhat different problem.  I replaced outdated router equipment with Eero 6 recently and my outdoor Wi-Fi security cameras began to function intermittently.  The 1.5 year old cameras were supported by an extender, but the eero provides robust signal strength in the area of the the Edimax Technology cameras (marketed by Honeywell).  To correct the camera connection issue, the extender was removed and the cameras reset.   The cameras successfully join the eero network.  After successful connection the camera initiates a registration process with the Edimax servers. The registration process repeatedly (always) times out.  Working with Edimax Technology tech support several work arounds were attempted including temporarily suspending 5G service and registration through a guest network.  The work arounds failed.  Eero tech was then contacted and after sometime between the security company tech and eero tech about sub-mask and other issues, the eero tech acknowledged (after consultation with other Eero tech team members) a known Eero communication problem with Edimax Technolgy cameras.  The ultimate recommendation was and camera replacement with Netgear products.  Not a good suggestion from the perspective of the security company that supports many Edimax Technology cameras or the customers perspective who now must choose to replace the home network router system or the security camera system to secure the full array of desired service.  Buyer beware, Eero does not communicate with Edimax Technology Wi-Fi cameras.

    • AReger
    • 1 yr ago
    • Reported - view

    I just created an account only to say that I canceled my eeroPlus subscription this morning due to this issue. I have been fighting with issues on a couple of major websites the last couple of weeks and in an act of desperation this morning, I tethered with my phone instead of using wifi, and behold, all of the issues went away! To further test that it was my eeroPlus subscription causing the issues, I disabled the "advanced security" feature and everything worked fine after that.

    As a final data point that I made the correct decision of canceling my subscription, I received a 502 bad gateway error when going through the workflow on account.eero.com to cancel my subscription. I forgot that I had reenabled the advanced security feature during my testing, so after disabling it again, I was able to successfully cancel the subscription. It's absolutely pathetic that the flagship feature of your subscription service is breaking functionality ON YOUR OWN DOMAIN.

    • Axem
    • 11 mths ago
    • Reported - view

    Enabling the guest network and switching my devices to that network corrects the issue.

    Not ideal at all though.  Why the Eero Pro 6E blocks anything by default is beyond me. 

    I'm not paying a sub for their idea of advanced security.

    How do we make the Eero Pro 6E not block anything by default?  I'm not seeing a whitelist option anywhere.

    Specifically I'm looking to be able to connect my Shield Pro and authenticate to my real-debrid.com service while attached to the non-guest network. premiumize.me works just fine but the Eero Pro 6E blocks real-debrid.com API calls.

      • Axem
      • 11 mths ago
      • Reported - view

       Disabling IPV6 fixes this issue

      • LukeJQuinn
      • 8 mths ago
      • Reported - view

       IPV6 off, using Eero Plus - BBC and ITV still blocked. If I tether the device to my phone, works fine. 

    • lle
    • 9 mths ago
    • Reported - view

    i need access to roblox.com my eero is not working

Content aside

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