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Sporadic network connection loss (both wired and wireless)

Hi.  Over the past 5 days my Eero network losses connection to the internet for 5-45 seconds at intermittent times.  I unplugged all Eero AP's and moved to an Airport Extreme and have not had the issue for over 2 hours.  Eero support is telling me the issue is due to my unmanaged 16 port switch, which worked fine for the past 18 months.  I am going to completely reset everything (as a last ditch effort) and rebuild the network.

More details.......

I have Comcast Gig, to a Arris SB8200 modem, to Eero pro acting as a gateway, to 16 port Netgear switch.  Eero pro in my den is hardwired in.  Eero pro in my family room is mesh.  A Beacon in Master Bath.  I have two other switches in the house.  First four port switch feeds my TV, Xbox, Sonos and AppleTV..  Second eight port switch feeds my office computers and printer.  

From a troubleshooting standpoint, I have replaced the modem, the 16 port switch, and still see the issue.  I have directly connected to the cable modem and did not see the issue.  The issue only happens when Eero is in the mix.    

I would appreciate any suggestions I might have missed.  I am new here as I have never had issues and will say I love Eero up to this point.  

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  • I'm getting same problems... I have 6 Eero Pro 6 and they flicker off/on regularly, which is causing huge issues with Zoom calls. All are running 6.6.0-1080. I've already tried all the power cycling stuff and my ISP connection is fine. I also removed all the Eero's except the gateway and then re-added them back. Still happens... help!

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