35

eero Labs features and feedback thread

Welcome to the eero Labs features and feedback thread!

Here is your place to share your experiences with new eero Labs feature releases, as well as let us know the types of future concepts you'd like to see here. We encourage you to share your feedback and interact with others, as well as have an opportunity to interact directly with our developers.

While this section will be more focused on connectivity related features, you can also submit general feature requests here.

For more on eero Labs, visit the eero help center.

810replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • So I am assuming my eeros updated to the beta version which allowed the wpa3 to be tested. I ended up power cycling all of my pods and everything connected again except for a surface pro 3.

     

    A suggestion for doing sleep schedules. It would be easier to do a sleep schedule based upon each individual device versus just a profile. In order to do sleep schedule I had to create several more profiles for each of my kids so some things would have access but some things would not. I have kids of different ages and they all don't fall in the same category for amount of time or usage they need. 

     

    I'm still working on another issue of my wife complaining with her Apple phone is slower than on regular 5G through our carrier. I'll fiddle around with that a little bit more and see if I can figure something out.

    Like 1
  • Turning on WPA3 caused my Wemo dimmer (second generation) to disconnect from my wireless network. I tried to remove them and re-add them to the Wemo app as well as to the Home app and they would not connect to the network. Turning off WPA3 allowed them to reconnect again.

    Like 1
      • Sdworman
      • Sdworman
      • 4 mths ago
      • Reported - view

      hdwriter the wpa3 is still beta with eero.  This does not work as expected.  So keeping it turned off for now as you did is the only solution.

       

      Also, if you're concerned about wireless encryption at home, then you should consider an enterprise wireless platform.

      Wpa3 is not something to get real excited about.

      I get it, everyone wants everything to work, but there is a reason for beta.

      Like
      • hdwriter
      • hdwriter
      • 4 mths ago
      • Reported - view

      Sdworman None of what you’ve posted really matters to me at all. My purpose of posting was primarily to warn other Wemo users that this particular beta test item does not function with Wemo dimmers, at least as it is currently available.

      Like
  • I would like to be able to select prioritisation of bandwidth at a device level. Not related to the software but would like to have an eero with mor Ethernet ports.

    Like
  • Enabling WPA on my Eero 6 stops myVOCOlinc SmartBar Wi-Fi Plugs (VP5X) unable to connect to my network. 
    https://www.vocolinc.com/products/smartbar-wi-fi-plug-vp5x

    Like 1
  • what ever you changed revert it back, my speeds are 510 down 72 upload but when im wired i get 510 20 upload wired (wifi is fine but i dont use it nor want to) but when i click optimise for conferencing and gaming the speeds go to normal but i dont wanna use it because its not good, lmk if theres a fix 

    Like
  • 1st off… why can’t I send feedback directly from the app? I had to make a whole new account just to send feedback about how I had to change all of my network settings just to get my stupid coffee maker to connect to the internet.

     

    seriously, why does my keurig have to have a million different settings for it when everything else connects (mostly) using the default settings, 

     

    having to find the troubleshooting tab to get the wifi in 2.4 only mode is also super stupid. I just want my devices to connect when I’m setting them up. 
     

    terrible design and why is it overly complicated? 

    Like
  • The WPA3 toggle was on and it took a call to support to find it was the reason why printers using WPA2 were failing to connect. Surely this toggle shouldn't be designed to impact old devices? It was a consumer network owned by an elderly relative whose printer stopped working so of course it created a big problem. As it was in the beta developer section of the App I didn't looking in there until support suggested. It would be better to leave such beta features off by default.

    Like
  • What's the differences between Astroband and eero? 

    Like 1
  • Guys,

    We need to be able to disable or configure DFS.  Some devices don’t like certain DFS channels (Roku/Firestick, etc) and will ignore 5ghz.  Some of my devices end up with slow 2.4 ghz connections that aren’t good enough for 4K, but they work fine on 5ghz (when eero selects a lower channel).  I’m looking for another solution now as this is a big use case for me.

    Like 1
  • Anyone else extremely disappointed that they have yet to release any new eero labs content? When I first got my system I was actually really hyped about this idea. Eero really made it seem like they were going to be releasing new features/innovative networking ideas. Now it has been almost a year and a half since I bought my Eero and they have yet to release a single new lab idea. Y'all should change your description of Eero Labs. It is hardly the "latest innovations in wifi". Additionally, y'all shamelessly claim to be "pushing forward new features in future app releases". The labs have literally not changed at all since I purchased my system a year and a half ago. Seems a bit dishonest to me.... Why not be forthcoming about what these features are? They are simply streamlined ways to further customize your wifi. It's frustrating you frame these features as "innovative" while the majority of routers made in the last 5 years have the ability to implement these features. I'll admit on these routers it is much more complicated and time consuming but certainly possible. I would have been perfectly happy with my purchase if you had simply never even mentioned Eero Labs, but you did. Y'all don't get to advertise your products as having this feature when you clearly don't put in the time/effort necessary to make it function. Honestly, wish I could return my Eero over this, but I trusted y'all would follow through on a feature you claimed would be included with my product. I have no idea why I committed that much trust to a company, and hey! surprise surprise another company that doesn't care or respect its customers!

    Like 2
  • QoS by device, instead of by data type, would be a nice feature. I work from home and my kids homeschool as well. There are times where video data on there iPads for schooling is prioritized over my work computer. I’d like to at least like to prioritize my work laptop as most important first.

    Like 3
  • To utilize Wifi 6e, we have to enable WPA3 but at the same time Router falls to WPA2/WPA3 that will cause Legacy WPA devices to drop from network and unable to connect.

    If I disable WPA3 then the Router falls back to WPA/WPA2 so all devices can connect but in that case 6GHZ band is not utilized that is what Eero Pro6e built for.

    Suggestions:-

    Broadcast WPA/WPA2/WPA3 once WPA3 is enabled so all devices can connect and at the same time utilize 6GHZ spectrum as well.

    Or a Tamporary workaround allow control on Guest Network to control WPA3 setting so that legacy devices can connect to Guest network with WPA3 disabled while main network can utilize WPA3 at same time.

    Like 2
  • Why does eero network slowdown when extender is added. Seems to be throttle instead of booster

    Like 1
  • Would like to see a feature that would give you the ability you to approve all new connections to the network. This would allow me to stop access from a device that changes the MAC address like Android phones. 

    Like 1
      • Tgeery
      • Tgeery
      • 2 mths ago
      • Reported - view

      misterb408 it's not just Android phones that change MAC addresses, most newer iPhones do so as well.  I agree, your ideal is a good one.

      Like
  • I would REALLY love a feature in which I could set certain devices on my network (like smart home devices) to only access the 2.4ghz band. My eero keeps steering my security cams (which are 2.4 only) to 5ghz. I have shut off client steering but it doesn’t help. Being able to customize which band my devices can access would be HUGELY useful.

    Like 2
  • Great seeing these updates, but ipv6 is still a mystery and unbelievable to say its still not available in the youfibre network

    Like 1
  • hi would like to inform you that there might be an error in wpa3 when it is turned on some of my devices will not keep connected

    Like 1
      • nxmi
      • nxmi
      • 2 mths ago
      • Reported - view

      Stacy which devices have you noticed this on? Just curious because I have wpa3 on

      Like
      • Home1974
      • Home1974
      • 2 mths ago
      • Reported - view

      Stacy 

      Like
      • Home1974
      • Home1974
      • 2 mths ago
      • Reported - view

      Home1974 There are older Apple devices that will only connect to my home WiFi using the WPA2 setting–I have an older iPad that won’t recognize WPA3. This is no fault of eero’s WPA3 setting. 

      Like
      • Stacy
      • Stacy
      • 2 mths ago
      • Reported - view

      nxmi it is on a 2.4 and 5 gigahertz roku stick and a 2.4 windows and sometimes a 2.4 security camera. All these devices do not support wpa3

      For my windows it doesn't keep a connection, and it takes 45-60 min to make a stable connection

      Like
      • Stacy
      • Stacy
      • 2 mths ago
      • Reported - view

      Stacy I have now tested the devices with wpa3 off and it still doesn't work.

      Like
  • Please consider allowing us to restrict a max address or device to 2.4ghz or 5ghz. I have a doorbell that keeps connecting to 5 and then failing and it’s infuriating. 

    Like 2
  • The Wpa3 and the optimize network settings in the lab prevent the Govee Dreamview T1 Pro from connecting to 2.4 network.  Must have both off for the Govee to connect.

    Like
  • Before changing to eero I had full WiFi coverage in my small 2 bed house and it also reached to the back of my garden. It's only 15mtrs to be fair but it still worked. Now since the dodge engineer installed euro it doesn't work properly in the upstairs back bedroom or the bathroom and not well in the garden. The Speed also is not as fast dipite running getting a 149.5 on the speed test . 

    The legacy mode to get my work laptop to work is also a pain .  Its Windows 10 so maybe this is an issue that my IT department need to look at 

    Before anyone says the reason for my bad coverage is due to me having the legacy mode on , I turn this off as soon  as my work day is done so this is not the reason. 

    I wish I didn't upgrade.

    Like
  • Can we please get more information about blocked content? As in, What web address was blocked from being accessed? As well as a way to report content that went unfiltered by the network.

    Like 2
  • I would like to see the ability to remove devices that have dropped offline and change channels or bands. I have been having issues with devices staying in the eero but not actually removing themselves. This interface would help us better manage our connected devices.

    Like 1
      • btrkg
      • btrkg
      • 1 mth ago
      • Reported - view

      btrkg also have the ability to choose our security protocols instead of having it predetermined. Some devices have defined protocols.

      Like
  • Could you add openvpn to the device so I can just use one connection to my OpenVpn server from the access point 

    Like
  • I want to commend ERRO Wifi is the best investment I've made.  I love your App. straight forward and when it was installed the service man explained in easy and understandable manner of it's operation.  Thank you Blue Ridge Cable!👍👍

    Like
Like35 Follow
  • 35 Likes
  • 2 wk agoLast active
  • 810Replies
  • 28853Views
  • 382 Following

Need Help? We're here for you!

We're big on support, and we want to make sure you always have the best eero experience possible. Here are several resources you can use if you ever need our help!


Quick links

Community Guidelines

Help Center

Contact eero support

@eerosupport

eero.com