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eero Labs features and feedback thread

Welcome to the eero Labs features and feedback thread!

Here is your place to share your experiences with new eero Labs feature releases, as well as let us know the types of future concepts you'd like to see here. We encourage you to share your feedback and interact with others, as well as have an opportunity to interact directly with our developers.

While this section will be more focused on connectivity related features, you can also submit general feature requests here.

For more on eero Labs, visit the eero help center.

1097 replies

    • Tgeery
    • 1 yr ago
    • Reported - view

    I realize that this could be a factor of the Wi-Fi device but when I enable WPA3 I have a device that will drop its connection and will not reconnect. 

      • Tgeery
      • 1 yr ago
      • Reported - view

      Sdworman agreed but my understanding of the feature was that it was supposed to be backwards compatible with WPA2 even while WPA3 is enabled.  I would guess that it isn't 100% backwards compatible or that somehow, it appears different to the device with WPA3 enabled.

      • dannyboy
      • 1 yr ago
      • Reported - view

      Tgeery Problem with compatibility is that it will depend on implementation on both ends: the hotspot and the client. Both need to follow specifications in order for compatibility to exist, and sadly that's often not the case.

      If I can offer suggestion: I noticed that my HP printer will not connect to a wifi network after switching between WPA2 and WPA3 (and vice-versa) until I manually remove network from settings and add it again (not just re-connect). But after that it will connect using WPA2 even though WPA3 is enabled on the network. 

      • Tgeery
      • 1 yr ago
      • Reported - view

      dannyboy thanks for that suggestion.  Unfortunately, with this particular device, if WPA3 is enabled it refuses to connect to the network at all.  I can remove the network info and start over with it and it just will not even see the network.

      I agree, the WPA3 implementation has to be done well at each end for things to work.

      • Sr. Eero wireless engineer
      • Sdworman
      • 1 yr ago
      • Reported - view

      Tgeery with eero labs WPA3 it is not backwards compatible at this time.  I also learned this when I enabled the WPA3 and my HP printer stopped connecting.  As soon as I put this back to WPA2 it reconnected.  Also some ipads will have an issue to connect using WPA3.  For now, disabling the WPA3 in eero is the only action to resolve this.

    • Broll72
    • 1 yr ago
    • Reported - view

    Great bit of kit but now I can't get connected to the Internet.  Keeps asking for"network security key".

    • Chuckdeez1
    • 1 yr ago
    • Reported - view

    Is this security thing like a VPN? How is this making me more secure? i would like to see instructions and what having these things on does! 

    • Cujoman187
    • 1 yr ago
    • Reported - view

    I'm not sure where to post this so I'll copy and paste it a couple places.

    So I have a few ideas to help make eeros much better for the customers. First off I would like to see a way to force certain devises to only use certain eeros. Here's what I mean by that. I've got a lot of smart plugs and other devises that really don't need all that fast of internet so I would like them to be forced to only use my bedroom eero and not my main living room eero as it is the bigger eero 6 model so it has much faster wireless speeds. I only want my gaming devices and maybe TV on that one and the rest on the other eero. Which brings me to my second thing which kinda ties into that. I want to be able to dedicate speeds or to kinda throttle my TV and other devices so it doesn't take as much bandwidth away from my gaming devices. Now I know in your labs you kinda started to do that but it's all automatic. I want to personally dedicate each device it's own amount of bandwidth like certain other higher end gaming routers have the ability to do. I highly think this would be a huge benefit for gamers like myself. Even with my 1 gig internet service I still experience issues with these other devices all being connected to the same eero as my gaming system even with a wired ethernet cable being used. If I could get all these other devices on my slower eero I don't think I would be experiencing as many issues. I have found kinda a trick to get most of those other things off it however if anyone else is experiencing the same issues. I unplug my main eero 6 for a few seconds so everything transfers over to the other one then plug it back in which works most of the time to get most of the other devices off my main eero but that's a huge pain every time I go to play some games. 

    • Broll72
    • 1 yr ago
    • Reported - view

    Thank you for your input in this matter.

    Regards Alex.

    • Dashing
    • 1 yr ago
    • Reported - view

    When will WPA3 come out of beta?

    • Dashing
    • 1 yr ago
    • Reported - view

    When will WPA3 come out of beta?

    • will1234go
    • 1 yr ago
    • Reported - view

    When I have local DNS caching turned on it takes forever for websites to load even after 48 hours of using it on the same websites I've used previously and also there is a problem with some websites which will time out and not work.

    • Keith
    • 1 yr ago
    • Reported - view

    How about adding away to setting up VPN on the gateway for the WHOLE house and then have the option to opt out any devices from using the VPN on the gateway.

    • Home1974
    • 1 yr ago
    • Reported - view

    I would like a fairly simple explanation of how a VPN passthrough works and how to setup a passthrough. I have an Xfinity Gateway (modem/router) ahead of my eero 6 mesh router. Because of that setup, I have 2 WiFi networks. I’m currently using Encrypt.me VPN as I recently purchased eero Secure+ at a 50% discount. I have the Encrypt.me app on 2 iPhones (SE 2nd generation/2020) and my Dell desktop computer—all seems to be working well but could I be doing more with a VPN passthrough? Much of this technology is over my head!! Thanks for any help.

    • VASK61
    • 1 yr ago
    • Reported - view

    Yea, I was showing high speed download and uploads but it has started to slow down and buffer for the first time in a week. I just started using Eero 6 Pro. I was very happy that it had stopped buffering. Today it started buffering. Has anyone else had this problem with the new   

    • VASK61
    • 1 yr ago
    • Reported - view

    Has anyone else’s speed started to slow down and buffer after having the new Eero 6 Pro for about a week? I also would like to know which modem will give me the best speed and is acceptable with Mediacom Xstream?

      • justme1179
      • 1 yr ago
      • Reported - view

      Vask61 my wife is complaining about slow speeds recently. And I don't know if it's just after this new beta version or not.

    • justme1179
    • 1 yr ago
    • Reported - view

    So I am assuming my eeros updated to the beta version which allowed the wpa3 to be tested. I ended up power cycling all of my pods and everything connected again except for a surface pro 3.

     

    A suggestion for doing sleep schedules. It would be easier to do a sleep schedule based upon each individual device versus just a profile. In order to do sleep schedule I had to create several more profiles for each of my kids so some things would have access but some things would not. I have kids of different ages and they all don't fall in the same category for amount of time or usage they need. 

     

    I'm still working on another issue of my wife complaining with her Apple phone is slower than on regular 5G through our carrier. I'll fiddle around with that a little bit more and see if I can figure something out.

    • hdwriter
    • 1 yr ago
    • Reported - view

    Turning on WPA3 caused my Wemo dimmer (second generation) to disconnect from my wireless network. I tried to remove them and re-add them to the Wemo app as well as to the Home app and they would not connect to the network. Turning off WPA3 allowed them to reconnect again.

      • Sr. Eero wireless engineer
      • Sdworman
      • 1 yr ago
      • Reported - view

      hdwriter the wpa3 is still beta with eero.  This does not work as expected.  So keeping it turned off for now as you did is the only solution.

       

      Also, if you're concerned about wireless encryption at home, then you should consider an enterprise wireless platform.

      Wpa3 is not something to get real excited about.

      I get it, everyone wants everything to work, but there is a reason for beta.

      • hdwriter
      • 1 yr ago
      • Reported - view

      Sdworman None of what you’ve posted really matters to me at all. My purpose of posting was primarily to warn other Wemo users that this particular beta test item does not function with Wemo dimmers, at least as it is currently available.

    • ripleyweyland
    • 1 yr ago
    • Reported - view

    I would like to be able to select prioritisation of bandwidth at a device level. Not related to the software but would like to have an eero with mor Ethernet ports.

    • schnuder
    • 1 yr ago
    • Reported - view

    Enabling WPA on my Eero 6 stops myVOCOlinc SmartBar Wi-Fi Plugs (VP5X) unable to connect to my network. 
    https://www.vocolinc.com/products/smartbar-wi-fi-plug-vp5x

    • Breechy
    • 1 yr ago
    • Reported - view

    what ever you changed revert it back, my speeds are 510 down 72 upload but when im wired i get 510 20 upload wired (wifi is fine but i dont use it nor want to) but when i click optimise for conferencing and gaming the speeds go to normal but i dont wanna use it because its not good, lmk if theres a fix 

    • Musician1023
    • 1 yr ago
    • Reported - view

    1st off… why can’t I send feedback directly from the app? I had to make a whole new account just to send feedback about how I had to change all of my network settings just to get my stupid coffee maker to connect to the internet.

     

    seriously, why does my keurig have to have a million different settings for it when everything else connects (mostly) using the default settings, 

     

    having to find the troubleshooting tab to get the wifi in 2.4 only mode is also super stupid. I just want my devices to connect when I’m setting them up. 
     

    terrible design and why is it overly complicated? 

    • Nick_Hollis
    • 1 yr ago
    • Reported - view

    The WPA3 toggle was on and it took a call to support to find it was the reason why printers using WPA2 were failing to connect. Surely this toggle shouldn't be designed to impact old devices? It was a consumer network owned by an elderly relative whose printer stopped working so of course it created a big problem. As it was in the beta developer section of the App I didn't looking in there until support suggested. It would be better to leave such beta features off by default.

Content aside

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