eero Pro 6 has slow hardwired speeds with gigabit internet

Hello rtkramer ,

The eero 6 Pro can push up to 1 gig speeds over WiFi. But this requires optimal setup with minimal interference. Make sure that if you are running multiple eeros that they are at least 35-45ft away from each other. Also review the placement article below to make sure that your eeros are placed optimally. 

https://support.eero.com/hc/en-us/articles/207897393-Where-should-I-place-my-eeros-#:~:text=For%20a%20quick%20and%20easy,eeros%20out%20around%20your%20home.

After we verify that the eeros are placed correctly and placement is not the cause we can start further testing. Can you please answer the questions below?

1) Have you tested the speeds with a device connected to the modem?

2) Do you know if your eero is in a double NAT? If so, it is possible that the upstream router is limiting the speeds you are able to pull through the eero. You can try and put the eero into the upstream routers DMZ or see if you can bridge the upstream router.

3) Are you using the ethernet that came with the eero?

Here the same ( Germany ) 

I've been playing around with my triple Eero Pro 6 setup. All my Eero nodes are connected by ethernet. The first thing I noticed is the speed with wired as well as wireless devices was well below my max speed (300mbps). While testing both wired and wireless was struggling at 80mbps. I removed all my Eero's and tested 300mbps so there's definitely something going on with the Eero's.

Besides the drop in speed I also had problems with wired hubs (Philips Hue and Ikea Tradfrir) disappearing and becoming not accessible. After a reset my Ikea accessory are accessible for a limited time. After a while it just becomes non responsive. I also noticed there's a slight delay when opening sites.

Eventually I removed the ethernet cables from all my Eero nodes except the gateway. All my wireless devices are getting a speed of 300mbps (which is the max) and none of my other hubs disappears. In fact, the delay also vanished and are very responsive.

The wired devices however are still getting approx. 25% of my max. speed.

TL;DR:
I removed the ethernet cables from my non-gateway Eero and speed went up. The response time of the wireless devices also became faster.

When my input comes straight from the ISP into Eero, my Eero Pro 6 slows down the wired connections coming out of it, aside from anything it's doing with wireless.  A lot...meaning a 33% to 50% reduction.

I have  1 gig 2-way fiber service from CenturyLink.

In my setup, I have a PPPoE feed from CenturyLink, and I updated the firmware such that the Eero can now take a feed using PPPoE instead of the usual DHCP. This functionality was just released with the latest firmware update (see https://support.eero.com/hc/en-us/articles/207852843-Does-eero-support-PPPoE-).

To isolate the problem, compare these two scenarios:

CenturyLink PPPoE Feed  ---->. Eero Pro 6 with PPPoE firmware -----> Wired Connection to Laptop:  400-000 mbps

CenturyLinkPPPoE Feed -----> CenturyLink Modem-------> Eero Pro 6 (using DHCP from the modem)------->Wired connection to Laptop:   900 to 950mbps

Same cords, same laptop.  In the second scenario, the Eero passes the hardwired signal just fine.  In the first scenario, the speed is somehow getting throttled.  

I can live with the second scenario but I was really hoping I could eliminate the CenturyLink Modem.  I have a TP-Link router than can produce the same results.  Something about the way Eero is processing the ethernet feed seems to be the problem.  

Any suggestions specific to this case? 

Update 2/12:  tried it with latest update (6.8). Still not fixed.  1/2 usual gigabit speed. Anybody out there?  Note this has nothing to do with cabling etc.  eero passes through using DHCP just fine from a different PPPoE router. There is something wrong with your PPPoE implementation.

Having the same issues 964mps speeds with only getting maybe 400

The 6.9.0 firmware came out and has fixed this issue for me now. Getting up and downloads close to 900Mbps now with my media converter. Even the wifi seems faster on my Eero pro 6, downloads are over 500 Mbps and uploads over 300 Mbps on a wifi5 device tested with speed test from Ookla. Thanks so much Eero!

Hi,

I've had this problem on my gigabit DOCSIS based internet (i.e. cable internet) where I'm testing 930mbps+ down direct to modem AND on eero app speed test, but speed test on wired devices were testing no more than 90mbps down. Uploads were consistent no matter what but with cable it's always capped.

SOLUTION: I just want to say that upgrading to 6.9.0 firmware FIXED this problem. I'm speed testing properly again in the 800s to 900s mbps download speed. 

Long story short it WAS eero throttling everything and the firmware update fixed it. 

Having the same 'issue' here over 900x900 from the router, had my computer plugged into Eero 6 Pro and getting well under 400. Verified cable speeds. When I plug the computer directly into the wall i.e. upstream of the Eero I get over 900x800 once more. In my instance, it is clearly an issue with the Eero 6 Pro system. 

When I use the Eero 6 system bundled with Frontier I am getting less than 60% of what I paid for. 

I’m having similar issues. 1 gig service from fios. Speed test from ONT to router shows 937/850. Speedtest through eero app shows 760/800. Wi-Fi speeds from iPhone/iPad are averaging 250-400 downloads. Using the eero supplied Ethernet cable, switching ports, all with the same outcome. Need the g1100 because i have fios tv.  

getting 300 - 400 mbs down/up  connected to my eero pro 6. apparently these are gigabit routers in name only? 

Looks like I'm experiencing the same issue. Verizon FIOS Gigabit for my home service and I'm only getting a fraction of what the speeds were prior to switching over to a 3 pack Eeros 6+. I have the gateway unit plugged directly into my ONT and the satellites on an ethernet backhaul. One of the satellite units has a downstream gigabit switch where my PC is hardwired into. Download speeds are perfect but my upload speeds are horrible. If this behavior continues within the next week or 2, I will be returning this product. I switch to this only because my Google Wifi hardware started degrading after 6-7 years of use. 

I think it's time for me to return this; luckily I'm still within my 30 days. As a prosumer, I would think that these vendors would stay on top of their game. Is the experience the same with all of the Eero 6 line of products?

I’m also having the same problem. Before I go into the scenarios I just want to get one thing out of the way: there’s nothing wrong with the cables, modem, or any interference. I’ve been an IT Professional for over 13 years - both as a network administrator and a software engineer and I can tell the difference between that and a device problem. Im not trying to be rude..it’s just that I noticed that the first response to all of the previous posts was to deflect blame onto cables or something else the person did wrong. Like one from James eero employee, whose response was to question if the person’s cable was only rated for 100 Mbps. Seriously?! I haven’t seen a cable rated for less than a Gigabit in years! You definitely won’t be buying one in a store in the year 2023.

so here’s my internet connection Docsis Cable 1 Gbps down 40 Mbps up. I have a gateway eero connected to the cable modem via the 1 Gbps Ethernet port. Then across the home I have a node eero. All cabling is brand new CAT 7. My testing computers is an iMac using WIFI and Ethernet on the node eero.

Scenario A — ISP -> Gateway eero -> node eero (via cat 7 ethernet in the 2.5 Gbps ports) -> iMac via Ethernet + iPhone via 5GHz WIFI.

iMac gets 90 Mbps max.

iPhone also gets 90 Mbps max.

Scenario B — ISP -> Gateway eero -> node eero (via cat 7 ethernet in the 2.5 Gbps ports) -> iMac via 5GHz WIFI + iPhone via 5GHz WIFI.

same results as above

Scenario C — ISP -> Gateway eero -> node eero (via cat 7 ethernet in the 2.5 Gbps ports) — iMac and iPhone coerced into using the gateway eero’s 5GHz WIFI, bypassing the node eero altogether.

Both devices achieve 400 Mbps even though the gateway eero is across the home.

Scenario D — ISP -> Gateway eero -> node eero (via WIRELESS backhaul with Ethernet disconnects between the two eeros ) -> iMac via node’s Ethernet + iPhone via 5GHz WIFI. This is essentially a wireless bridge set up.

iMac = 980 Mbps! and iPhone = 450 Mbps.

Scenario E — ISP -> Gateway eero -> node eero (via WIRELESS backhaul with Ethernet disconnects between the two eeros ) -> iMac via node’s WIFI + iPhone via 5GHz WIFI.

‘iMac = 450 Mbps and iPhone = 450 Mbps.

So to summarize when using Ethernet as a backhaul between Eero devices, it’s throttling the negotiated link down to 100BaseT. That’s why it won’t go over 90 Mbps. Remove the Ethernet between the nodes and let I use the dedicated WIFI channel as the backhaul and you get full speed (at least…as much as WIFI allows).

I’m so far really disappointed in the quality of these devices. It seems to be a really inferior product. That 450 Mbps wireless I showed above was the highest I achieved - in general, even less than 6 feet from the node, I was getting 250 Mbps on 5GHz. so anyway, I had to choose between Netgear Orbi and eero. I’m about to take the eero back and buy the Netgear. I just wanted to post this so that others who have this problem will realize IT IS a problem with the eeros device itself, not the cables or arrangement. And maybe in the future eeros will improve their product.

Hello All, need some help. I had the original Eero Pro and had no issues. Since software support ended I upgraded to the 6 Pro, returned it and then went 6+ AX3000. Both are exhibiting the same problems. I have 300 service and Eero is performing an in app speed test consistently around 160-180 down with 300+ up. 

1) On Wired Connections Speed test from multiple computers running at 170-180 consistently

2) On Wireless Connections Speed test consistently running at 250+

3) When plugging in the Fios CAT6 cable to the computer directly I get 250+ consistently

4) When I plug the Fios connection into the Eero and then Eero into my computer straight I get 170-180. 

It is definitely the Eero wired connection that is exhibiting a problem. No issues with wireless. Any idea what is going on? As far as I can tell I am on the latest software 6.14.0-4275 Before someone tells me it is my CAT 6 cable, the same cable connecting to my computer is giving me 250+. Furthermore did not have this problem with my old Eero setup, same cables etc.

I am at my wits end here. I don't want to go to another brand after using eero for the last 6 years, but I have no choice if I cannot resolve.

I am also experiencing the same behavior. I used Wireshark to look at everything and my Eero 6+ in router mode simply can not handle the 1Gbs traffic from the ONT and it drops packets all of the time. I even sent the wireshark logs to support detailing the problem.  AFAIK there is no solution to fixing this.

I ended up putting the FIOS router back in which handles the 1Gbs without problem and then use my Eero's just as APs. Very disappointing. I wanted the management features and I can't get them to work. I went back and forth with support for weeks doing pointless tests.

Here is very simple test. Plug in Eero to ONT. Get 200Mbs or so. Plug in Verizon router, get 1GBs.  Nothing else changed in the system.  Run wireshark, send support picture of Eero dropping packets. Waste a month, nothing fixed. Give up on Eero, put Verizon modem back.