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eero Pro 6 has slow hardwired speeds with gigabit internet

I am getting slow download speeds on both wired and wifi connections with my new eero 6 Pro setup. On wired ethernet I can get about 400mbps, on wifi about 200mbps. I have gigabit internet with Xfinity BTW. The Internet connection from my router on the eero app shows it delivering 960mbps down. Upload is fine at about 30mbps. Honestly I was expecting a bit more from this product. I see this is a problem in several other discussions but not seeing any suggested fixes, and all kinds of conflicting opinions about what I should expect. If this was normal then why are some users reporting no issues with wired connection while others are having issues?

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  • Hello rtkramer ,

    The eero 6 Pro can push up to 1 gig speeds over WiFi. But this requires optimal setup with minimal interference. Make sure that if you are running multiple eeros that they are at least 35-45ft away from each other. Also review the placement article below to make sure that your eeros are placed optimally. 

    https://support.eero.com/hc/en-us/articles/207897393-Where-should-I-place-my-eeros-#:~:text=For%20a%20quick%20and%20easy,eeros%20out%20around%20your%20home.

    After we verify that the eeros are placed correctly and placement is not the cause we can start further testing. Can you please answer the questions below?

    1) Have you tested the speeds with a device connected to the modem?

    2) Do you know if your eero is in a double NAT? If so, it is possible that the upstream router is limiting the speeds you are able to pull through the eero. You can try and put the eero into the upstream routers DMZ or see if you can bridge the upstream router.

    3) Are you using the ethernet that came with the eero?

    Like
      • rtkramer
      • rtkramer
      • 2 wk ago
      • Reported - view

      James I am following all the advise in the article.

      #1 Not sure what you mean, the only device I can connect to my modem is a router, the eero is a router, so yes I have tested it with a device attached to the modem, the eero. The eero says is has a good connection 1gbps.

      #2 Only router connected to my modem is the eero router, no other routers connected if that it what you mean.

      #3 yes using the supplied cable, I have also tried a Cat 6 with same result.

      Like
    • Hello rtkramer ,

      Alright. Seems like most of the simple stuff will not resolve this. Do you have another eero that you can swap with the Gateway to test if the specific eero is bad?

      Like
      • rtkramer
      • rtkramer
      • 2 wk ago
      • Reported - view

      James I purchased an eero 2 pack from Best Buy, with 2 routers, I swapped between each router resetting my network both times.. I get the same speed on both routers about 450mbps wired to ethernet, I am getting wifi speeds about the same now as long as I am close to the router. Still not getting close to gig speeds wired or wifi. Next?

      Like
    • Hello rtkramer ,

      Alright, at this point you're going to want to give our support a call so we can gather more information and review your network to continue troubleshooting. A wired eero Pro 6 should be pushing close to the 1 gig speeds you are seeing on the speed test and we need to take a closer look to find what the cause is for this limited speed. I have shared an article below that will help you identify the best number to call or if you wanted to email our support you can email support@eero.com.

      https://support.eero.com/hc/en-us/articles/207376426-How-do-I-contact-eero-support-

      Like
  • Here the same ( Germany ) 

    Like
    • Hello mafoe ,

      Thank you for reaching out to us and welcome to the Community! I understand that it can be frustrating when a product is not working as desired but lets start some troubleshooting to try and identify what the cause of the slower speeds might be. 

      The first step is to verify that the eeros are placed optimally. We generally recommend that eeros be placed between 35-45ft away from any other eeros. So if you have multiple eeros lets make sure they are a proper distance from each other so we can reduce WiFi congestion. Also please review the placement article below to make sure the network is not being impacted by other objects in the environment.

      https://support.eero.com/hc/en-us/articles/207897393-Where-should-I-place-my-eeros-#:~:text=For%20a%20quick%20and%20easy,eeros%20out%20around%20your%20home.

      Like
  • I've been playing around with my triple Eero Pro 6 setup. All my Eero nodes are connected by ethernet. The first thing I noticed is the speed with wired as well as wireless devices was well below my max speed (300mbps). While testing both wired and wireless was struggling at 80mbps. I removed all my Eero's and tested 300mbps so there's definitely something going on with the Eero's.

    Besides the drop in speed I also had problems with wired hubs (Philips Hue and Ikea Tradfrir) disappearing and becoming not accessible. After a reset my Ikea accessory are accessible for a limited time. After a while it just becomes non responsive. I also noticed there's a slight delay when opening sites.

    Eventually I removed the ethernet cables from all my Eero nodes except the gateway. All my wireless devices are getting a speed of 300mbps (which is the max) and none of my other hubs disappears. In fact, the delay also vanished and are very responsive.

    The wired devices however are still getting approx. 25% of my max. speed.

    TL;DR:
    I removed the ethernet cables from my non-gateway Eero and speed went up. The response time of the wireless devices also became faster.

    Like
    • Hello YuenW ,

      It sounds like the problem might have been the ethernet cords or possibly problems with the ethernet ports. With the limited speed of 80Mbps that you mentioned the first thing that comes to my mind is that some of the ethernet cords might only be rated for up to 100Mbps. If the ethernet connecting the eeros up was limiting the speed then WiFi speeds would also be limited.

      When the eeros were wired up did you test the WiFi speed while connected to the Gateway eero?

      Like
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