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eero Pro 6 has slow hardwired speeds with gigabit internet

I am getting slow download speeds on both wired and wifi connections with my new eero 6 Pro setup. On wired ethernet I can get about 400mbps, on wifi about 200mbps. I have gigabit internet with Xfinity BTW. The Internet connection from my router on the eero app shows it delivering 960mbps down. Upload is fine at about 30mbps. Honestly I was expecting a bit more from this product. I see this is a problem in several other discussions but not seeing any suggested fixes, and all kinds of conflicting opinions about what I should expect. If this was normal then why are some users reporting no issues with wired connection while others are having issues?

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  • Hello rtkramer ,

    The eero 6 Pro can push up to 1 gig speeds over WiFi. But this requires optimal setup with minimal interference. Make sure that if you are running multiple eeros that they are at least 35-45ft away from each other. Also review the placement article below to make sure that your eeros are placed optimally. 

    https://support.eero.com/hc/en-us/articles/207897393-Where-should-I-place-my-eeros-#:~:text=For%20a%20quick%20and%20easy,eeros%20out%20around%20your%20home.

    After we verify that the eeros are placed correctly and placement is not the cause we can start further testing. Can you please answer the questions below?

    1) Have you tested the speeds with a device connected to the modem?

    2) Do you know if your eero is in a double NAT? If so, it is possible that the upstream router is limiting the speeds you are able to pull through the eero. You can try and put the eero into the upstream routers DMZ or see if you can bridge the upstream router.

    3) Are you using the ethernet that came with the eero?

    Like
      • rtkramer
      • rtkramer
      • 1 yr ago
      • Reported - view

      James I am following all the advise in the article.

      #1 Not sure what you mean, the only device I can connect to my modem is a router, the eero is a router, so yes I have tested it with a device attached to the modem, the eero. The eero says is has a good connection 1gbps.

      #2 Only router connected to my modem is the eero router, no other routers connected if that it what you mean.

      #3 yes using the supplied cable, I have also tried a Cat 6 with same result.

      Like
    • Hello rtkramer ,

      Alright. Seems like most of the simple stuff will not resolve this. Do you have another eero that you can swap with the Gateway to test if the specific eero is bad?

      Like
      • rtkramer
      • rtkramer
      • 1 yr ago
      • Reported - view

      James I purchased an eero 2 pack from Best Buy, with 2 routers, I swapped between each router resetting my network both times.. I get the same speed on both routers about 450mbps wired to ethernet, I am getting wifi speeds about the same now as long as I am close to the router. Still not getting close to gig speeds wired or wifi. Next?

      Like
    • Hello rtkramer ,

      Alright, at this point you're going to want to give our support a call so we can gather more information and review your network to continue troubleshooting. A wired eero Pro 6 should be pushing close to the 1 gig speeds you are seeing on the speed test and we need to take a closer look to find what the cause is for this limited speed. I have shared an article below that will help you identify the best number to call or if you wanted to email our support you can email support@eero.com.

      https://support.eero.com/hc/en-us/articles/207376426-How-do-I-contact-eero-support-

      Like
  • Here the same ( Germany ) 

    Like
    • Hello mafoe ,

      Thank you for reaching out to us and welcome to the Community! I understand that it can be frustrating when a product is not working as desired but lets start some troubleshooting to try and identify what the cause of the slower speeds might be. 

      The first step is to verify that the eeros are placed optimally. We generally recommend that eeros be placed between 35-45ft away from any other eeros. So if you have multiple eeros lets make sure they are a proper distance from each other so we can reduce WiFi congestion. Also please review the placement article below to make sure the network is not being impacted by other objects in the environment.

      https://support.eero.com/hc/en-us/articles/207897393-Where-should-I-place-my-eeros-#:~:text=For%20a%20quick%20and%20easy,eeros%20out%20around%20your%20home.

      Like
  • I've been playing around with my triple Eero Pro 6 setup. All my Eero nodes are connected by ethernet. The first thing I noticed is the speed with wired as well as wireless devices was well below my max speed (300mbps). While testing both wired and wireless was struggling at 80mbps. I removed all my Eero's and tested 300mbps so there's definitely something going on with the Eero's.

    Besides the drop in speed I also had problems with wired hubs (Philips Hue and Ikea Tradfrir) disappearing and becoming not accessible. After a reset my Ikea accessory are accessible for a limited time. After a while it just becomes non responsive. I also noticed there's a slight delay when opening sites.

    Eventually I removed the ethernet cables from all my Eero nodes except the gateway. All my wireless devices are getting a speed of 300mbps (which is the max) and none of my other hubs disappears. In fact, the delay also vanished and are very responsive.

    The wired devices however are still getting approx. 25% of my max. speed.

    TL;DR:
    I removed the ethernet cables from my non-gateway Eero and speed went up. The response time of the wireless devices also became faster.

    Like 1
    • Hello YuenW ,

      It sounds like the problem might have been the ethernet cords or possibly problems with the ethernet ports. With the limited speed of 80Mbps that you mentioned the first thing that comes to my mind is that some of the ethernet cords might only be rated for up to 100Mbps. If the ethernet connecting the eeros up was limiting the speed then WiFi speeds would also be limited.

      When the eeros were wired up did you test the WiFi speed while connected to the Gateway eero?

      Like
      • YuenW
      • YuenW
      • 1 yr ago
      • Reported - view

      James

      Yes I've tested it while connected to the Gateway Eero (why isn't eero capitalized btw? :p). I already have an active ticket and your colleague is giving me great tips. 

      Apart from all that, I've very conflicting results. Now I've reset everything and tested my wired speed by directly connecting to the router itself I'm also getting 80/90 Mbps tops. I changed the router to bridge mode as well but the results are the same. It might have something to do with the connection to my ISP so someone is coming over to take a look at it. Till then I'll just have to wait.

      Like
    • Hello YuenW ,

      Yeah it sounds like that is a possibility. Generally when I see speeds limited like this on an eero network it is the ethernet cable or something upstream to the eero network is the cause when it comes to testing speeds that are wired. When the ISP tech does show up ask them to double check your ethernet cords as well. They should have a tool that lets them check the possible speeds on the ethernet cords.

      In regards to why we do not capitalize eero, it was a decision made with thoughts towards branding.

      Like
      • YuenW
      • YuenW
      • 1 yr ago
      • Reported - view

      James 

      Thanks for the advice. All in all, I'm very pleased with my eero network and the support. It just feels weird not to capitalize a brand name :).

      Like
  • I am having the same issue. Good connection to eero, over 900mbps up/down, but 246/184 at ethrnet port and 110/176 wifi right next to the unit. Installation done by Frontier and a technician is coming to the house next week.

    Like
  • When my input comes straight from the ISP into Eero, my Eero Pro 6 slows down the wired connections coming out of it, aside from anything it's doing with wireless.  A lot...meaning a 33% to 50% reduction.

    I have  1 gig 2-way fiber service from CenturyLink.

    In my setup, I have a PPPoE feed from CenturyLink, and I updated the firmware such that the Eero can now take a feed using PPPoE instead of the usual DHCP. This functionality was just released with the latest firmware update (see https://support.eero.com/hc/en-us/articles/207852843-Does-eero-support-PPPoE-).

    To isolate the problem, compare these two scenarios:

    CenturyLink PPPoE Feed  ---->. Eero Pro 6 with PPPoE firmware -----> Wired Connection to Laptop:  400-000 mbps

    CenturyLinkPPPoE Feed -----> CenturyLink Modem-------> Eero Pro 6 (using DHCP from the modem)------->Wired connection to Laptop:   900 to 950mbps

    Same cords, same laptop.  In the second scenario, the Eero passes the hardwired signal just fine.  In the first scenario, the speed is somehow getting throttled.  

    I can live with the second scenario but I was really hoping I could eliminate the CenturyLink Modem.  I have a TP-Link router than can produce the same results.  Something about the way Eero is processing the ethernet feed seems to be the problem.  

    Any suggestions specific to this case? 

    Like
      • Val33
      • Val33
      • 1 yr ago
      • Reported - view

      arm I have the exact same problem.

      Citylink ONT ----> eero Pro 6 with PPPoE ----> Wired to laptop: speeds from 200 to 800mbps

      Citylink ONT ---> Technicolour Router ----> Wired to laptop: speed solid 941mbps

      Citylink ONT ---> Technicolour Router ----> eero Pro 6 ----> Wired to laptop: speed solid 941mbps

      As you, same wires same laptop.

      Really does seem the implementation of PPPoE on the eero is the culprit.

      Support seem unaware of the issue.

      Like
      • arm
      • 5033185735
      • 1 yr ago
      • Reported - view

      Val33 Exactly.  The eero pro 6 wired output works fine with an ordinary DHCP feed but the new PPPoE implementation slows it down, a lot.  This problem has nothing to do with wireless and cabling is not the issue.  Hoping a firmware fix resolves it.

      Like
    • arm Same issue. It’s been driving me nuts. As soon as I move to using the gateway functionality of eero, wired speeds are throttled. If I use them as APs and use DHCP from my modem, I’m back to full speed. I’m going to run it for a few more months and hopefully a software update will address it. If not, I’m switching back to Ubiquiti and eating $600 or whatever. 

      Like
      • humi
      • humi
      • 1 yr ago
      • Reported - view

      arm I’m glad I stumbled on this thread as I too have the same problem and was pulling my hair out trying to figure this out. I bought a media converter and was hoping I could get rid off the ISP modem/router. Guess I need to wait for Eero to fix this issue. 

      Like
  • I have eero wireless 5 pro with EN2251 puma 7 chip. I can't find out if the modem or router make my speed slow and I am  not use PPPoe?

    Like
  • Update 2/12:  tried it with latest update (6.8). Still not fixed.  1/2 usual gigabit speed. Anybody out there?  Note this has nothing to do with cabling etc.  eero passes through using DHCP just fine from a different PPPoE router. There is something wrong with your PPPoE implementation.

    Like 1
      • humi
      • humi
      • 1 yr ago
      • Reported - view

      arm I tested the speed with PPPeO again today and 6.8.0 firmware update. My internet speed is 1000/750 down/up. With PPPeO I’m getting around 800/400 now. It’s definitely faster from before but still room to improve.

      Like
  • Having the same issues 964mps speeds with only getting maybe 400

    Like
    • Walkers2gether (updated 2/17/22) I just updated to 6.8.0 and I’m getting double the speeds now. I’m almost at the full 900 from my isp. I’m clocking 789. A lot better than my 389 I was getting prior to this update. Thanks eero

      Like
    • Walkers2gether oh and this is on Wi-Fi on my iPhone 12 pro

      Like
  • I had the same issue, and for me I fixed it by replacing my switch, which must have developed a fault.

    You could also try unplugging and replugging your connection into your switch/router to renegotiate the transfer rate.

    Like
  • The 6.9.0 firmware came out and has fixed this issue for me now. Getting up and downloads close to 900Mbps now with my media converter. Even the wifi seems faster on my Eero pro 6, downloads are over 500 Mbps and uploads over 300 Mbps on a wifi5 device tested with speed test from Ookla. Thanks so much Eero!

    Like
      • arm
      • 5033185735
      • 1 yr ago
      • Reported - view

      humi Fixed for me too with 6.9.  

      Like
  • Hi,

    I've had this problem on my gigabit DOCSIS based internet (i.e. cable internet) where I'm testing 930mbps+ down direct to modem AND on eero app speed test, but speed test on wired devices were testing no more than 90mbps down. Uploads were consistent no matter what but with cable it's always capped.

    SOLUTION: I just want to say that upgrading to 6.9.0 firmware FIXED this problem. I'm speed testing properly again in the 800s to 900s mbps download speed. 

    Long story short it WAS eero throttling everything and the firmware update fixed it. 

    Like
    • teamaaron my Eero just upgraded firmware (v6.9.0-706) yesterday, and I am having a throttling issue as well. If I buy ten apples at the market, I want ten apples. I do not want only 4 apples. I want everything I paid for. 

      Like
  • Having the same 'issue' here over 900x900 from the router, had my computer plugged into Eero 6 Pro and getting well under 400. Verified cable speeds. When I plug the computer directly into the wall i.e. upstream of the Eero I get over 900x800 once more. In my instance, it is clearly an issue with the Eero 6 Pro system. 

    When I use the Eero 6 system bundled with Frontier I am getting less than 60% of what I paid for. 

    Like
      • alsimon1
      • alsimon1
      • 1 yr ago
      • Reported - view

      AmericanBroadbandFreedom I am having exactly the same issue as you. Frontier Gig service with the EERO wireless connection I get not even half of my Gig speed. Wireless max I get is 300/100 

      Like
      • alsimon1
      • alsimon1
      • 1 yr ago
      • Reported - view

      AmericanBroadbandFreedom Is your problem still the same? 

      Like
  • I’m having similar issues. 1 gig service from fios. Speed test from ONT to router shows 937/850. Speedtest through eero app shows 760/800. Wi-Fi speeds from iPhone/iPad are averaging 250-400 downloads. Using the eero supplied Ethernet cable, switching ports, all with the same outcome. Need the g1100 because i have fios tv.  

    Like
      • Kneichko
      • Kneichko
      • 1 yr ago
      • 1
      • Reported - view

      Kneichko so updating, i have 3 eero pro 6’s in my home. I read that too many eeros can cause interference and slow speeds. I removed one and placed the other 2 further apart and Wi-Fi speeds actually approved. 

      Like 1
      • alsimon1
      • alsimon1
      • 1 yr ago
      • Reported - view

      Kneichko I am having the same problem as you..  I had 3 eero have some issues removed 1 and things started getting better. Still EERO speed test still shows 750/900. If I connect my laptop direct I get 920/900.

      There is something wrong with the EERO system

      Like
      • Kneichko
      • Kneichko
      • 1 yr ago
      • Reported - view

      alsimon1 you are right, still doesn’t change the fact that the gateway eero is showing slower speeds then they’re receiving. 

      Like
  • Anyone have anything further? I’ve done every configuration dropped down to just a gateway eero, new wires, different locations, changed gateways, upgraded router, all with the same results. Customer service is slow to respond and still wants to unplug and replug as a solution

    Like
  • EERO support is terrible. I tried another brand new satellite eero Pro  to my network and immediately I had speed issues drops. I had to remove again the satellite. Also the router EERO pro 6 speed is still 750/900. Frontier came over and the tech confirmed that plugin his equipment directly he go almost 1 Gig ..Something is capping the EERO router. I called EERO and they are blaming Frontier. Again Frontier came and they proved it was EERO. I even plugged an old Orbi router and was measuring 920/910

    Like
  • getting 300 - 400 mbs down/up  connected to my eero pro 6. apparently these are gigabit routers in name only? 

    Like
      • Kneichko
      • Kneichko
      • 1 yr ago
      • Reported - view

      tjg I gave up. Accepted my speeds. Tried everything possible,

      Like
    • Kneichko Yep. I’m going back to Ubiquiti soon. My Eero 6 Pros have been nothing but a disappointment. 

      Like
  • I have raised the position my eero pro 6router with positive outcome . The speeds have improved quite a bit. 
    There are the tests I have done recently. 

    Room where router is situated 750-800

    Adjacent rooms to the router 550-600

     

    Room where the node is situated 350-400

    Adjacent rooms to the node 275-300

    note - the node is still just under a meter off the ground and i feel the speeds would improve if I were to raise the height of the node. 

    Like
  • i haven’t found any speed gain by raising the position of the nodes.

    I found that the only way to match the speed of the router would be to hardwire the eero nodes. The best speeds I recorded on un wired nodes is half to that of the router. And more over the speed of the nodes keep fluctuating between 1/2 to 1/4th of the router speeds. 

    needless to say I have hardwired them now and speeds are almost similar. 

    Like
  • Any solution yet?  I am having the exact same issue. I have Verizon FIOS. Internet speed from eero app shows 950/950. But my eero pro 6 setup, I get like 400 down hardwired from gateway to laptop, and 200-300 wifi. So disappointing to be paying for a gig service and getting half of it or less. 

    Like
  • Looks like I'm experiencing the same issue. Verizon FIOS Gigabit for my home service and I'm only getting a fraction of what the speeds were prior to switching over to a 3 pack Eeros 6+. I have the gateway unit plugged directly into my ONT and the satellites on an ethernet backhaul. One of the satellite units has a downstream gigabit switch where my PC is hardwired into. Download speeds are perfect but my upload speeds are horrible. If this behavior continues within the next week or 2, I will be returning this product. I switch to this only because my Google Wifi hardware started degrading after 6-7 years of use. 

    Like
      • Joebarbs
      • Joebarbs
      • 4 mths ago
      • Reported - view

      daiseefut so frustrating that so many of us are having the exact same seed issues, and eero support isn’t responding with an answer. 

      Like
  • I think it's time for me to return this; luckily I'm still within my 30 days. As a prosumer, I would think that these vendors would stay on top of their game. Is the experience the same with all of the Eero 6 line of products?

    Like
      • badepaz
      • badepaz
      • 3 mths ago
      • Reported - view

      daiseefut I’m thinking so. See my post I just made. eero would seem to be a really inferior product, I’m planning on taking mine back and getting Netgear orbi. I thought the eero would be nicer because it’s WiFI 6e for the same cost as Netgear orbi with just plain WIFI 6. I was wrong.

      Like
  • I’m also having the same problem. Before I go into the scenarios I just want to get one thing out of the way: there’s nothing wrong with the cables, modem, or any interference. I’ve been an IT Professional for over 13 years - both as a network administrator and a software engineer and I can tell the difference between that and a device problem. Im not trying to be rude..it’s just that I noticed that the first response to all of the previous posts was to deflect blame onto cables or something else the person did wrong. Like one from James eero employee, whose response was to question if the person’s cable was only rated for 100 Mbps. Seriously?! I haven’t seen a cable rated for less than a Gigabit in years! You definitely won’t be buying one in a store in the year 2023.

    so here’s my internet connection Docsis Cable 1 Gbps down 40 Mbps up. I have a gateway eero connected to the cable modem via the 1 Gbps Ethernet port. Then across the home I have a node eero. All cabling is brand new CAT 7. My testing computers is an iMac using WIFI and Ethernet on the node eero.

    Scenario A — ISP -> Gateway eero -> node eero (via cat 7 ethernet in the 2.5 Gbps ports) -> iMac via Ethernet + iPhone via 5GHz WIFI.

    iMac gets 90 Mbps max.

    iPhone also gets 90 Mbps max.

     

    Scenario B — ISP -> Gateway eero -> node eero (via cat 7 ethernet in the 2.5 Gbps ports) -> iMac via 5GHz WIFI + iPhone via 5GHz WIFI.

    same results as above

     

    Scenario C — ISP -> Gateway eero -> node eero (via cat 7 ethernet in the 2.5 Gbps ports) — iMac and iPhone coerced into using the gateway eero’s 5GHz WIFI, bypassing the node eero altogether.

    Both devices achieve 400 Mbps even though the gateway eero is across the home.

     

    Scenario D — ISP -> Gateway eero -> node eero (via WIRELESS backhaul with Ethernet disconnects between the two eeros ) -> iMac via node’s Ethernet + iPhone via 5GHz WIFI. This is essentially a wireless bridge set up.

    iMac = 980 Mbps! and iPhone = 450 Mbps.


    Scenario E — ISP -> Gateway eero -> node eero (via WIRELESS backhaul with Ethernet disconnects between the two eeros ) -> iMac via node’s WIFI + iPhone via 5GHz WIFI.

    ‘iMac = 450 Mbps and iPhone = 450 Mbps.

     

    So to summarize when using Ethernet as a backhaul between Eero devices, it’s throttling the negotiated link down to 100BaseT. That’s why it won’t go over 90 Mbps. Remove the Ethernet between the nodes and let I use the dedicated WIFI channel as the backhaul and you get full speed (at least…as much as WIFI allows).

     

    I’m so far really disappointed in the quality of these devices. It seems to be a really inferior product. That 450 Mbps wireless I showed above was the highest I achieved - in general, even less than 6 feet from the node, I was getting 250 Mbps on 5GHz. so anyway, I had to choose between Netgear Orbi and eero. I’m about to take the eero back and buy the Netgear. I just wanted to post this so that others who have this problem will realize IT IS a problem with the eeros device itself, not the cables or arrangement. And maybe in the future eeros will improve their product.

    Like
      • daiseefut
      • daiseefut
      • 3 mths ago
      • Reported - view

      badepaz I decided not to return the Eeros and went ahead and purchased a Protectli Appliance and installed PfSense on there. Now that I have somewhat of a decent and more secure network, I can turn on bridge mode for all of the pucks. Over Ethernet, my speeds are now back to expected; I'm getting 930Mbps/930Mbps via FIOS. I think they are throttling to Fast Ethernet speeds but only when the main unit operates as a router and firewall. My guess, the hardware isn't powerful enough; they were expecting most consumers to not utilize the hardwire technology. 

      Like
  • Hello All, need some help. I had the original Eero Pro and had no issues. Since software support ended I upgraded to the 6 Pro, returned it and then went 6+ AX3000. Both are exhibiting the same problems. I have 300 service and Eero is performing an in app speed test consistently around 160-180 down with 300+ up. 

    1) On Wired Connections Speed test from multiple computers running at 170-180 consistently

    2) On Wireless Connections Speed test consistently running at 250+

    3) When plugging in the Fios CAT6 cable to the computer directly I get 250+ consistently

    4) When I plug the Fios connection into the Eero and then Eero into my computer straight I get 170-180. 

    It is definitely the Eero wired connection that is exhibiting a problem. No issues with wireless. Any idea what is going on? As far as I can tell I am on the latest software 6.14.0-4275 Before someone tells me it is my CAT 6 cable, the same cable connecting to my computer is giving me 250+. Furthermore did not have this problem with my old Eero setup, same cables etc.

    I am at my wits end here. I don't want to go to another brand after using eero for the last 6 years, but I have no choice if I cannot resolve.

    Like
      • Jumps101
      • Jumps101
      • 2 wk ago
      • Reported - view

      peterooi Try unplugging the Eero and switch the incoming cable from FIOS to the other port. I have 3 Eero 6 plus units with 300mbs FIOS and was getting 300+down but only 20 up. On a whim, I switched the ports and restarted the Eero. That gave me 300 up and down. Connected up the rest of the Eero with only Cat 5E wired backhaul and I’m getting 300 up/down wired and wireless from all of the units.

      Like
      • peterooi
      • peterooi
      • 2 wk ago
      • Reported - view

      Jumps101 Yeah did that before posting. Rebooted, tried both connections and still the same. I even went up in Fios speed and while eeros speed increased but only marginally, not close to the fios speed. But if i plugged a laptop to fios directly got the full line speed.

      Like
      • jonsmirl
      • jonsmirl
      • 2 wk ago
      • Reported - view

      peterooi They have to know it doesn't work. The packet drops are obvious in Wireshark. Any network engineer would immediately look at the output and say it's broken. The CPU they are using is not fast enough to implement a firewall at 1Gbs with Ethernet in and Ethernet out. They are assuming you use Ethernet in and only radio out.

      Like
      • peterooi
      • peterooi
      • 2 wk ago
      • Reported - view

      jonsmirl agreed. I am using deco now and the am getting my line speeds, but the interface is not eeros, and is not much to much liking. but since I am not staring at it non stop but I am needing the speeds I guess it is ok :-)

      Like
  • I am also experiencing the same behavior. I used Wireshark to look at everything and my Eero 6+ in router mode simply can not handle the 1Gbs traffic from the ONT and it drops packets all of the time. I even sent the wireshark logs to support detailing the problem.  AFAIK there is no solution to fixing this.

     

    I ended up putting the FIOS router back in which handles the 1Gbs without problem and then use my Eero's just as APs. Very disappointing. I wanted the management features and I can't get them to work. I went back and forth with support for weeks doing pointless tests.

     

    Here is very simple test. Plug in Eero to ONT. Get 200Mbs or so. Plug in Verizon router, get 1GBs.  Nothing else changed in the system.  Run wireshark, send support picture of Eero dropping packets. Waste a month, nothing fixed. Give up on Eero, put Verizon modem back.

    Like
      • peterooi
      • peterooi
      • 1 mth ago
      • Reported - view

      jonsmirl I’m glad I’m not the only one. I sold mine on eBay and switched to Deco. I did not want to use VZ router and then another AP. I never had this issue with the original eero. I tried all the eero 6 models and same result. Got no where with support. 

      Like
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