eero Pro 6 has slow hardwired speeds with gigabit internet
I am getting slow download speeds on both wired and wifi connections with my new eero 6 Pro setup. On wired ethernet I can get about 400mbps, on wifi about 200mbps. I have gigabit internet with Xfinity BTW. The Internet connection from my router on the eero app shows it delivering 960mbps down. Upload is fine at about 30mbps. Honestly I was expecting a bit more from this product. I see this is a problem in several other discussions but not seeing any suggested fixes, and all kinds of conflicting opinions about what I should expect. If this was normal then why are some users reporting no issues with wired connection while others are having issues?
Hello All, need some help. I had the original Eero Pro and had no issues. Since software support ended I upgraded to the 6 Pro, returned it and then went 6+ AX3000. Both are exhibiting the same problems. I have 300 service and Eero is performing an in app speed test consistently around 160-180 down with 300+ up.
1) On Wired Connections Speed test from multiple computers running at 170-180 consistently
2) On Wireless Connections Speed test consistently running at 250+
3) When plugging in the Fios CAT6 cable to the computer directly I get 250+ consistently
4) When I plug the Fios connection into the Eero and then Eero into my computer straight I get 170-180.
It is definitely the Eero wired connection that is exhibiting a problem. No issues with wireless. Any idea what is going on? As far as I can tell I am on the latest software 6.14.0-4275 Before someone tells me it is my CAT 6 cable, the same cable connecting to my computer is giving me 250+. Furthermore did not have this problem with my old Eero setup, same cables etc.
I am at my wits end here. I don't want to go to another brand after using eero for the last 6 years, but I have no choice if I cannot resolve.
I am also experiencing the same behavior. I used Wireshark to look at everything and my Eero 6+ in router mode simply can not handle the 1Gbs traffic from the ONT and it drops packets all of the time. I even sent the wireshark logs to support detailing the problem. AFAIK there is no solution to fixing this.
I ended up putting the FIOS router back in which handles the 1Gbs without problem and then use my Eero's just as APs. Very disappointing. I wanted the management features and I can't get them to work. I went back and forth with support for weeks doing pointless tests.
Here is very simple test. Plug in Eero to ONT. Get 200Mbs or so. Plug in Verizon router, get 1GBs. Nothing else changed in the system. Run wireshark, send support picture of Eero dropping packets. Waste a month, nothing fixed. Give up on Eero, put Verizon modem back.
Also having same issue as everyone. Lame.
Seems we are having the same problem as everyone else. We just got 1gb Google Fiber service, and with laptop directly to it, we get 1100 down and up. With eero speed test, it shows 980 up and down. With that same laptop to the eero hard wired, 300-500 down only and 800 up. Can't figure it out and waiting for their support to get help which I am not expecting much from.
- 4 mths agoLast active