Eero iPhone Connectivity Issues
I have not yet purchased an Eero system yet; I am in the research stages deciding between Google Wifi, Orbi, Luma, Unify mesh, Amplifi, and Velop.
I have seen many reviews and threads in forums in regards to Apple IOS devices failing to 'roam' between APs, or randomly dropping connections, or staying connected to the furthest AP rather than switching to the closest one.
A couple years back I set up a $1000 Cisco Meraki AP for my home network. After countless issue with our iPhones and iPads not being able to connect, not seeing the SSIDs, and randomly dropping connections I switched back to my $100 Asus router, which has superior performance (for Apple devices) to the enterprise grade AP. I am looking for a modern WiFi solution to power all of our devices, including many Apple devices.
In any case, it seams Apple devices always have issues with WiFi, I am looking for a solid solution to this, I thought Eero was the winner until I started reading it also has the same issues with Apple. I have read that people have open cases with Eero regarding this, but it's still a known issue.
At my office we have a ton of Enterprise Cisco APs, in which iPhones can seamlessly roam between without loosing a video call. Obviously at the price point of Eero we cannot expect enterprise grade features, but I am looking for some input if others are having this issue with their iPhones on Eero, and what support / development teams are doing to solve this issue?
One other item of interest is outdoor WiFi coverage. With other mesh WiFi options on the market; outdoor weather resistant APs are offered. Does Eero have any intentions or future plans to offer the addition of outdoor APs to the mesh network?
Thanks in advance.
Unfortunately I don't think iOS 11 is going to resolve the issue. There are simply too many other enterprise network vendors that have "no problems" with iOS 10 and 11 (betas) and roaming behavior. I believe the fix will need to come from Eero.
My thinking is that unless Eero is able to conclusively prove a problem exists in iOS (with a massive heap of evidence), which is independent of eero's Wi-Fi/roaming implementation, Apple is going to tell them that there is nothing wrong with their code. That said, it is entirely possible that Eero is doing stuff right/better than the others and as a result causing things to break in iOS (likely the case). Unfortunately this becomes a prioritization challenge at Apple for a relatively small number of devices using new consumer Wi-Fi tech, compared to the millions and millions that are not using Wi-Fi roaming, or if they are, it is working fine at their place of work.
This is hopefully where eero's relationships with people at Apple can pull some weight...
I've been fighting these drops ever since upgrading to the iOS 11 beta. It got better around beta 7 or 8 but still was a problem anytime I'd move around my house.
I disabled wifi calling on my iPhone 7 (T-Mobile/Ting) yesterday when I got home from work, and it seems to have completely solved the issue for me, for now.
Hey guys - I will try to keep this brief, as I have already spent WAY too much time on this issue.
I have the SAME EXACT set of issues with roaming, switching to LTE while settings show I'm still connected to Wifi, disappearing wifi antenna icon, etc etc - with my 3 Eero gen1 units that all of you are reporting here. And the workaround such as turning wifi on/off temporarily resolves it, until the next time. We all have iPhone 7 phone and one iPhone 7 Plus. Running iOS 10.3.3. I have the issue with my cable modem bridge mode enabled and disabled.
I've had these Eero units for about a year. They worked flawlessly for the first several months. Then after that I had issues like this, but I recall they went away after a firmware update. That was maybe around 6 months ago (guessing).
Then about 2-3 months ago these problems started again. I can't say if it was after a specific Eero update or iPhone update, but I keep my iOS and Eero's updated as soon as updates are available.
I have been working with a level 2 support engineer at Eero on this issues for well over a month. A lot of things to try and communication back and forth. However we seemingly are no closer to a resolution, at least not that I know of as of now.
In addition to the typical things other may have tried, they tried turning off the new fast roaming feature in my Eeros. That did not help, so we put it back on. Also I recently tried replacing my cable modem. Same issue.
I wonder if Eero has been able to reproduce the issue or if there really may be a fix coming soon as that on Reddit post eluded to.
The issue is extremely frustrating to me as well as the family, and as others have expressed, it's no fun having family members complaining about all the issues going on for so long. Whatever it is I hope they fix it soon!!
I have eero 2nd gen pro all three are Ethernet connected and had experienced this issue for a few weeks. iPhone 7 on iOS 10.3.3 and eero running on 3.3.0-350. I would walk around the house from room to room and assuming the iPhone is hopping from one eero to another quickly. WiFi calling would disappear and only the WiFi icon itself would remain, but trying to do anything internet would not work, unless I went to the iPhone WiFi settings screen and just staying on that screen would sometimes 'kickstart' the WiFi and WiFi calling would show up again, with active internet. For grins I turned off WiFi calling, which I left off for about 5 minutes to ensure AT&T network received the 'change'. Then I enabled WiFi calling again. Had to resubmit 911 emergency address which still had the correct information. Since I did these steps I have yet to experience the WiFi hanging up on my iPhone 7. I will update here if it starts acting up again.
Eero just contacted me to try a test build that they are hoping fixes these issues. They must feel pretty good about it and that it's close to being solved.
I'm currently walking around the house trying to make sure I'm switching AP's and seeing if I run I to problems. So far so good.
We're close guys!!
Hey guys - just wanted to let you know that Eero pushed this update to me about a half hour ago. If it can go 24 hours without me or any family members having an issue then that would be very promising. I'll keep you posted. Kudos to the Eero team to recognizing the priority of this and getting something into the hands of early testers.
I’m only 15 minutes into testing the new build but something notable so far: I’m seeing faster speeds over WiFi, as fast my hard-wired Ethernet connection. Staying connected, but sometimes I do see some improved stability after a re-start. Will report back later. The problem is constant with me- I have to toggle WiFi off every few minutes so I will know pretty quickly if there’s a difference.
Hi everyone -
Thanks again to all those who have reached out to support regarding this matter.
Looks like the news has already made it here (sorry, been traveling today), but we are currently looking for testers who would be interested in trying a test build that we hope helps with issues related to what many have reported here.
If you email email@example.com with "Test Build" in the subject line, we can push a no-promises, might-not-work-perfectly version of eeroOS 3.4.0 with two big interop workarounds for the problems that some of you have been seeing.
Thanks again everyone!
Unfortunately not fixed for me. I think the problem is less constant- but I have wildly fluctuating speeds and pretty frequent need to toggle WiFi. As always, upon a restart of the network, there is increased stability for an hour or so but then the problems return.
Anyone find this software update resolved the issues?
Update: It's been 9 hours since I updated to the beta firmware. It's still too early for me to tell if this is fixed or an improvement. I tend to think so far that it has improved. As I roam the house and move from AP to AP I can see the antenna icon drop one "wave" and then go back to 3 ways as it hands off to the next AP. Whereas sometimes before it would drop me back to LTE in that case. While inside the house I did not have any outage once connected. However I did have issue with it - when I was away from home earlier today I turned wifi off because of a poor Xfinity wifi hotspot I was picking up while away. So when I returned home I noticed I was on LTE because Wifi was off, as to be expected. However when I turned wifi back on, it switched from LTE to my local network, but I had no internet connection even after a few moments. I had to turn wifi off and back on, and then I had a good connection again. My early hunch is that things may have been improved but not 100% resolved. I will keep you guys posted.
Greetings again - and thanks for the beta push last night. It's been almost 12 hours for me thus far with the beta 3.4.0-442 firmware across my 6 eero setup. Thus far, with casual use of my iPhone 7+ (Intel modem, not Qualcomm, if that matters) I've encountered no issues yet. Fingers crossed!
With the prior firmware, I would need to toggle off/on the Wifi about twice a day, which is certainly not a significant issue, but worrisome nonetheless. Wifi calling is not enabled, either before or after.
Regarding speeds, I haven't spent much time exploring that but a few tests show that everything is still humming along just fine (no change, with my expected 125 down, 24 up still coming through).
My iPhone has lost WiFi twice now. By lost I mean it's the same symptom as before, WiFi is killed and I drop back to LTE.
But there is a difference that I noticed between 3.3 and 3.4. On 3.3 it would take iOS a long time to recover, so long that as we've all said, we've got in the habit of toggling WiFi off and back on. The two times it has happened on 3.4, it was almost instantaneous. I did not have to toggle WiFi as iOS recovered within seconds. Could just be a random difference but I don't remember iOS ever recovering that fast on its own on 3.3.
Same, 3.4 for me is "better" in that it seems to transition through WiFi => 4G => WiFi more seamlessly, but I've still had to manually toggle WiFi off/on a handful of times.
I can reproduce the issue 100% of the time, following a specific route through locations (Basement => Upstairs to Bedroom => Then to Kitchen => WiFi Dies). Not sure if that would be of any help.
Nope. 3.4 is locking my phone's WiFi up. It only took one take to get a video:
Thank you to all those helping to test this build and sharing your experiences here.
In order for us to properly track how things are going with your experience, please be sure to provide any feedback to our support team. Simply reply to your most recent ticket, and our team will relay it back to engineering. Thanks again!
I had a dropout from Wifi to LTE today while sitting 2 feet from the main Eero. A few moments later it reconnected without me having to turn wifi on/off. I echo the sentiments of some other testers - it does seem to recoup on its own better and faster, but is still dropping out. Thanks for the links to the Wifi sweepspots app - will check it out.
Update 3: When returning home today I was connected to Wifi but no internet. Had to switch wifi on/off a few times. I have a connection now but fast.com shows only 1.3 Mpbs so really poor compared to the 30-240Mbps I usually get. I keep trying and am getting these slow speeds like 890 Kbps and "could not reach fast.com server" type messages during the test. Sorry to say but now that it's been about 24 hours I'd have to say this beta software hasn't seemed to improve my wifi issues much at all. At least we know the Eero team is on top of it trying to resolve it, so I'm hopeful they'll resolve it soon.
Oddly, since a restart last night, I appear to have far more connection stability. I’ve had the eero update for several days already. Will continue to monitor. No update on iOS software either and I have consistently needed to toggle WiFi every few minutes before last night. Maybe just another tease, as there is no explanation for it.
Well, I ran in to another problem tonight. My wife and son were trying to access their Google drives but consistently being blocked. We subscribe to the EERO plus so this may be the issue. She had to tether to her iPhone to access her Google Drive. I haven't been home to test my phone but I'm sure the beta didn't make much of a difference. We have a lot of buffering when on wifi calling.
Unfortunately, experiencing many of the same issues as reported above.
- Very strong performance for some period of time.
- Then weirdly slow connections after some period of time. Fixed with WiFi toggle; other devices not having any problem at the same point in time.
- Network route is dropping to LTE but WiFi is still associated but with "No Internet Connection" and no IP address assigned (Renew DHCP Lease doesn't help).
- Sometimes Wi-Fi recovers, others it stays in this locked out condition until a manual Wi-Fi toggle.
I had removed the WiFi debugging profile from my iOS device so I didn't capture any good logs. I re-installed and will try to replicate tomorrow and see if we are still getting broadcom errors.
I updated my ticket with Eero with the above information, so hopefully it helps them continue on with the debugging as we definitely are not fixed with this build (esp given the other reports).
Glass half full assessment: the behavior is definitely different so eero engineers seem to be playing around with the right part of the code in which this problem exists. Hopefully the next build will be that much closer!
I've got 4 eeros in my home network, 3 of them connected via ethernet. I'm having the same problems as everyone else. Running OS 11 on iPhone and iPad, I'm getting frequent drops in which wiFi shows connected, but no internet access. I can restore internet access either by toggling wifi off-on, or by "renewing lease"