Eero iPhone Connectivity Issues
I have not yet purchased an Eero system yet; I am in the research stages deciding between Google Wifi, Orbi, Luma, Unify mesh, Amplifi, and Velop.
I have seen many reviews and threads in forums in regards to Apple IOS devices failing to 'roam' between APs, or randomly dropping connections, or staying connected to the furthest AP rather than switching to the closest one.
A couple years back I set up a $1000 Cisco Meraki AP for my home network. After countless issue with our iPhones and iPads not being able to connect, not seeing the SSIDs, and randomly dropping connections I switched back to my $100 Asus router, which has superior performance (for Apple devices) to the enterprise grade AP. I am looking for a modern WiFi solution to power all of our devices, including many Apple devices.
In any case, it seams Apple devices always have issues with WiFi, I am looking for a solid solution to this, I thought Eero was the winner until I started reading it also has the same issues with Apple. I have read that people have open cases with Eero regarding this, but it's still a known issue.
At my office we have a ton of Enterprise Cisco APs, in which iPhones can seamlessly roam between without loosing a video call. Obviously at the price point of Eero we cannot expect enterprise grade features, but I am looking for some input if others are having this issue with their iPhones on Eero, and what support / development teams are doing to solve this issue?
One other item of interest is outdoor WiFi coverage. With other mesh WiFi options on the market; outdoor weather resistant APs are offered. Does Eero have any intentions or future plans to offer the addition of outdoor APs to the mesh network?
Thanks in advance.
Unfortunately, experiencing many of the same issues as reported above.
- Very strong performance for some period of time.
- Then weirdly slow connections after some period of time. Fixed with WiFi toggle; other devices not having any problem at the same point in time.
- Network route is dropping to LTE but WiFi is still associated but with "No Internet Connection" and no IP address assigned (Renew DHCP Lease doesn't help).
- Sometimes Wi-Fi recovers, others it stays in this locked out condition until a manual Wi-Fi toggle.
I had removed the WiFi debugging profile from my iOS device so I didn't capture any good logs. I re-installed and will try to replicate tomorrow and see if we are still getting broadcom errors.
I updated my ticket with Eero with the above information, so hopefully it helps them continue on with the debugging as we definitely are not fixed with this build (esp given the other reports).
Glass half full assessment: the behavior is definitely different so eero engineers seem to be playing around with the right part of the code in which this problem exists. Hopefully the next build will be that much closer!
After trying out the new beta and moving the Eeros, I decided to order two Amplifi HD routers. With Wi-Fi being a utility, I guess I just don’t have the patience for a $400 router that has these problems. The first six months were great and I recommended the product. This last month however...
I've got 4 eeros in my home network, 3 of them connected via ethernet. I'm having the same problems as everyone else. Running OS 11 on iPhone and iPad, I'm getting frequent drops in which wiFi shows connected, but no internet access. I can restore internet access either by toggling wifi off-on, or by "renewing lease"
I have 5 eeros all connected via ethernet and am having the same problems as everyone else. My iOS devices (I don't have other ones to try) all disconnect if I move around my house and I'm forced to toggle airplane mode on/off to get the connection back. This is really annoying after paying a premium for a consumer network product. I hope this can be fixed soon.
Not to dog pile, but hoping being an additional use case is seen as helpful to finding a solution.
I have three Eeros (the 3pk Pro kit). The Gateway is connected to a 2nd via ethernet and a 3rd wirelessly.
My experience with this issue is limited to my iPhone 7 running iOS11. But it does happen regularly and I can easily reproduce it.
To anyone reading this thread who hasn't contributed or followed yet: please do add a comment indicating you are having a problem too. Take 2 minutes to write what eero set up you have (3pk Pro, 2nd gen beacons etc), and the types of devices that are having problems.
We need to help eero validate that this is a problem impacting more than just a small subset of their customers (if that is in fact the case) so they can address this problem full on.
Just updated to iOS 11 on my iPhone 7 Plus with no difference in the issue. I still will get either a completely disconnected wifi or a wifi with no connectivity when I move through my home. Toggling wifi on and off will fix the issue but that's not a workable solution obviously. I rely heavily on wifi calling since Verizon does not have strong service at my home. Currently using 4 First Gen Eero's all wired with Ethernet running the latest release firmware.
This also affects my iPad Pro 12.9 and iPad Pro 9.7" as well as my wife's iPhone 7
I just bought some UniFi AP's since I read they do not have this issue. I put in Eero's at all my co-workers home (I'm CTO for a PE firm) and they to are having the same issue. At this point if the UniFI AP's work at my home I'm going to have to remove all the Eero's we have deployed (one home has 10 of them) and switch to UniFi. I will no longer be able to recommend Eero's to all those that look for me for guidance.
Hey mattv123 I'm having the same issue with dropping, but not to the extreme it sounds like other users. My main problem is that the iPhones don't consistently get the speeds of 5GHz. Did you hear from the weaves?
I am running the test build of version 3.4.0, but unfortunately it has not solved the roaming issue for me. I replied to support with a report, but for the benefit of others I'm posting here as well.
I only notice the roaming issue on my iPhone 7 Plus running iOS 11, not any MacBooks or iPads, but possibly that's because it's the only device I carry with me and use frequently in different areas of my home. The other devices are more stationary. My iPhone seems to "stick" with the previous eero when I move around, staying connected much longer than it should, and it doesn't switch to a closer eero until I toggle WiFi off and on again (as many others have noted). After toggling, my WiFi connection works again and speeds are as expected.
I have no other WiFi networks or routers on my network, only eeros. I've tried testing with as few as two wired eeros (2nd generation) around my home and as many as seven (including three beacons and two first gen eeros, the latter also being wired), but it happens in all configurations. The eeros are all wired to an unmanaged gigabit switch.
Previously, I had two Linksys wireless routers (WRT1900AC and WRT1200AC) and one TP-Link wireless router, all wired via gigabit Ethernet and using the same SSID, using both 2.4 GHz and 5 GHz, with non-overlapping channels in each band. This worked great, and I never experienced roaming issues like this. The only real trouble was that I had poor signal in my garage, where I don't have Ethernet, and in my back yard. The eero beacons solved those problems, but the roaming issue is more troublesome on a day-to-day basis. I spent quite a lot of money setting this new network up over the past week, so I really hope this can be resolved soon.
Hi! I’m also running the beta firmware across my six-eero setup (two main and four beacon) and occasionally encounter the issue with my iPhone 7+ on iOS 11.
I’ll check if my iPad Pro (also on iOS 11) has the issue to any noticeable degree. My wife’s iPhone 6s (still on 10.latest) has no issues, pretty interesting about that.
We’ve come from the Linksys Velop system (ugh) and before that a hodgepodge setup of routers linked together. Eeros is by far the best of all that, so I’m holding tight.
This weekend I will focus on some tests with that nifty WiFi Sweet Spot app, and will use the iOS 11 screen recording feature to capture every moment!
Hi everyone —
We greatly appreciate those who have reached out and helped test our recent 3.4 build. While we’re happy to hear that this update has resolved the reported issue for some, we understand that others are continuing to experience the same issue on certain devices. The feedback we’ve received thus far has been invaluable toward our debugging efforts; please continue to share feedback with us at firstname.lastname@example.org .
Our mesh team is working on getting to a solution that fixes the issue more broadly. We can’t thank you enough for your patience and understanding. We’ll be sure to post updates regularly, as well as share next steps for future test builds.
My guess is that a lot of people are having this issue but are attributing it to various other things like a bad modem, ISP outages, too many people sharing a cable connection, apps crashing, old iPhone, people in the house streaming video, etc... No one in my house(four more adults) has complained and we all use iOS devices. Today I tested all of the phones and they all have the same issue.
I think we’re the people who notice, mind, and evaluate. I think people might be more inclined to notice if they had speedy, rock-solid internet all the time. I think we’re all used to shoddy WiFi. I work at a tech company and wrestle with WiFi all day, switching networks, moving closer to APs when I need speed...
But hey for three or four glorious days when I first installed the eero system, I had a taste of what things could be like... Hoping to get there again. Thanks everyone.
- 4 yrs agoLast active