15

Eero iPhone Connectivity Issues

Hello, 

I have not yet purchased an Eero system yet; I am in the research stages deciding between Google Wifi, Orbi, Luma, Unify mesh, Amplifi, and Velop. 

I have seen many reviews and threads in forums in regards to Apple IOS devices failing to 'roam' between APs, or randomly dropping connections, or staying connected to the furthest AP rather than switching to the closest one. 

A couple years back I set up a $1000 Cisco Meraki AP for my home network. After countless issue with our iPhones and iPads not being able to connect, not seeing the SSIDs, and randomly dropping connections I switched back to my $100 Asus router, which has superior performance (for Apple devices) to the enterprise grade AP. I am looking for a modern WiFi solution to power all of our devices, including many Apple devices.

In any case, it seams Apple devices always have issues with WiFi, I am looking for a solid solution to this, I thought Eero was the winner until I started reading it also has the same issues with Apple. I have read that people have open cases with Eero regarding this, but it's still a known issue. 

At my office we have a ton of Enterprise Cisco APs, in which iPhones can seamlessly roam between without loosing a video call. Obviously at the price point of Eero we cannot expect enterprise grade features, but I am looking for some input if others are having this issue with their iPhones on Eero, and what support / development teams are doing to solve this issue? 

One other item of interest is outdoor WiFi coverage. With other mesh WiFi options on the market; outdoor weather resistant APs are offered. Does Eero have any intentions or future plans to offer the addition of outdoor APs to the mesh network? 

Thanks in advance. 

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  • Thanks for the updates,  miamojo and  pclaar

    We're continuing to look into this matter. As soon as we have any updates to pass along, we will absolutely do so.

    Like 2
  • Unfortunately I don't think iOS 11 is going to resolve the issue.  There are simply too many other enterprise network vendors that have "no problems" with iOS 10 and 11 (betas) and roaming behavior.  I believe the fix will need to come from Eero.

    My thinking is that unless Eero is able to conclusively prove a problem exists in iOS (with a massive heap of evidence), which is independent of eero's Wi-Fi/roaming implementation, Apple is going to tell them that there is nothing wrong with their code.  That said, it is entirely possible that Eero is doing stuff right/better than the others and as a result causing things to break in iOS (likely the case).  Unfortunately this becomes a prioritization challenge at Apple for a relatively small number of devices using new consumer Wi-Fi tech, compared to the millions and millions that are not using Wi-Fi roaming, or if they are, it is working fine at their place of work.

    This is hopefully where eero's relationships with people at Apple can pull some weight...

    Like
      • pclaar
      • pclaar
      • 2 yrs ago
      • 1
      • Reported - view

      mattv123 Appreciate your insight and contribution to this topic. I'd go a step further and suggest that this could sink eero as a company if they don't address this problem head on, and quickly. Here's hoping that eero realizes that and pours every available resource into solving this before this becomes common knowledge outside of this forum and reddit.

      With iOS11 in GM, it really doesn't matter if this is an iOS bug anymore. The bottom line is that eero and Apple products have compatibility issues, and eero is the company who will lose this battle.

      Like 1
      • Dinnid
      • Dinnid
      • 2 yrs ago
      • Reported - view

      pclaar I don’t know if it’ll sink them as a company but I do know that I’m gonna return mine.  I bought both gen1 and gen2 and don’t have time to sit around and send them bug reports and soft reset and switch all my devices to help them.  I barely have enough time to debug my own crappy code.  Maybe I should be happy, they are saving me 500 bucks. 

      Like
      • DavidCC
      • DavidCC
      • 2 yrs ago
      • Reported - view

      polar  I really hope eero sort out the iPhone issues because they are the best alternative to the Airport Extreme. This is the only reason that I have put off replacing my Airport Network. I am confident they will sort it out as this will have a negative effect on them as a company.

      Like
  • I am traveling now away from home and my Eero network and staying in a hotel with a wifi network. Wow,  No wifi connectivity issues with my iPad Pro. I had forgotten what is was like to have a rock solid connection. 

    Like
  • I've been fighting these drops ever since upgrading to the iOS 11 beta. It got better around beta 7 or 8 but still was a problem anytime I'd move around my house.

    I disabled wifi calling on my iPhone 7 (T-Mobile/Ting) yesterday when I got home from work, and it seems to have completely solved the issue for me, for now.

    Like 1
  • Hey guys - I will try to keep this brief, as I have already spent WAY too much time on this issue.

    I have the SAME EXACT set of issues with roaming, switching to LTE while settings show I'm still connected to Wifi, disappearing wifi antenna icon, etc etc - with my 3 Eero gen1 units that all of you are reporting here. And the workaround such as turning wifi on/off temporarily resolves it, until the next time. We all have iPhone 7 phone and one iPhone 7 Plus. Running iOS 10.3.3. I have the issue with my cable modem bridge mode enabled and disabled.

    I've had these Eero units for about a year. They worked flawlessly for the first several months. Then after that I had issues like this, but I recall they went away after a firmware update. That was maybe around 6 months ago (guessing).

    Then about 2-3 months ago these problems started again. I can't say if it was after a specific Eero update or iPhone update, but I keep my iOS and Eero's updated as soon as updates are available.

    I have been working with a level 2 support engineer at Eero on this issues for well over a month. A lot of things to try and communication back and forth. However we seemingly are no closer to a resolution, at least not that I know of as of now.

    In addition to the typical things other may have tried, they tried turning off the new fast roaming feature in my Eeros. That did not help, so we put it back on. Also I recently tried replacing my cable modem. Same issue.

    I wonder if Eero has been able to reproduce the issue or if there really may be a fix coming soon as that on Reddit post eluded to.

    The issue is extremely frustrating to me as well as the family, and as others have expressed, it's no fun having family members complaining about all the issues going on for so long. Whatever it is I hope they fix it soon!!

    Like 1
  • I have eero 2nd gen pro all three are Ethernet connected and had experienced this issue for a few weeks.  iPhone 7 on iOS 10.3.3 and eero running on 3.3.0-350.  I would walk around the house from room to room and assuming the iPhone is hopping from one eero to another quickly.  WiFi calling would disappear and only the WiFi icon itself would remain, but trying to do anything internet would not work, unless I went to the iPhone WiFi settings screen and just staying on that screen would sometimes 'kickstart' the WiFi and WiFi calling would show up again, with active internet.  For grins I turned off WiFi calling, which I left off for about 5 minutes to ensure AT&T network received the 'change'.  Then I enabled WiFi calling again.  Had to resubmit 911 emergency address which still had the correct information.  Since I did these steps I have yet to experience the WiFi hanging up on my iPhone 7.  I will update here if it starts acting up again.

    Like
      • rtlee
      • rtlee
      • 2 yrs ago
      • Reported - view

      CoolTechGuy I've had Wifi calling disabled for well over a year now, yet I have all the same issues you do. My guess is that by disabling it you temporarily reset things and it is clear for now but considering I have the issue with wifi calling off I don't think this is going to fix it for you unfortunately. Please keep us posted either way. 

      Like
    • rtlee Well the resetting of AT&T WiFi calling feature didn't help.  And since I last tried that last week, I've updated my iPhone 7 (and all other iOS devices) to the iOS 11 public version (GA) last Tuesday and seems to have only gotten worse.  So bad in fact that I went back to exclusively using my UAP-AC-Pro (two of them).  All was good with those access points for about a day and then my password would be lost on all iOS devices.  It would say enter password and after entering it correctly it said wrong password.  I disconnected the UAP-AC-Pro access points and put back in place my three eero pro units (2nd gen).  Then I still got the enter password on my iPhone even though the SSID and password was still the same, same as the UAP.  Then it occurred to me, maybe this is all only iOS related and need to reset my Network Settings on my iPhone 7.  So I went to Settings | General | Reset and then did "Reset Network Settings".  I did this process this morning, so here is hoping the issue will go away with a network reset on the iPhone.  I'll post my results after a few days. 

      Like
      • rtlee
      • rtlee
      • 2 yrs ago
      • Reported - view

      CoolTechGuy Thanks for those details. In my case doing a Reset Network Settings did not help at all.

      Like
    • rtlee Ends up that doing the iPhone 7 Network Reset did not help.  I did want to mention that I use FiOS and so I have to use that modem.  I've been running eero with network dhcp & nat set to 'automatic' but switched to bridge mode.  Bridge mode is how I originally had eero set up and the disconnect didn't happen as often, but still did occasionally.  I'll report back in a day or two how this setup works.  I read where someone in this thread had deleted their eero network and re-created it.  It also had helped them some and I may do that too if bridge mode doesn't help.

      Like
    • Switching eero network to Bridge Mode did not help at all.  I may take down my three eero pro units and go back to my two Unify UAP-AC-Pro access points.  I had an issue with UAP but I think it was a setting I had tweaked needs un-done.  They had always been stable and reliable.  If they aren't, I'm considering Amplify HD or Orbi. 

      Like
  • Eero just contacted me to try a test build that they are hoping fixes these issues. They must feel pretty good about it and that it's close to being solved. 

    I'm currently walking around the house trying to make sure I'm switching AP's and seeing if I run I to problems. So far so good. 

    We're close guys!!

    Like 3
      • afx114
      • afx114
      • 2 yrs ago
      • Reported - view

      travisbell Can I volunteer to run this test build as well?

      Like
      • miamojo
      • miamojo
      • 2 yrs ago
      • Reported - view

      travisbell Good news! I am awaiting the test build too and will report back once I’ve tried it out.

       

      Thank you, eero support, for working on this frustrating issue. Fingers crossed!

      Like
    • afx114 It's up to Eero who they deploy this build to. I would guess that Eero grabbed a random sample of users from those who have reported the issue. The more people running some tests builds the better, especially given how hard this one was to reproduce according to Jeff.

      Like
  • Hey guys - just wanted to let you know that Eero pushed this update to me about a half hour ago. If it can go 24 hours without me or any family members having an issue then that would be very promising. I'll keep you posted. Kudos to the Eero team to recognizing the priority of this and getting something into the hands of early testers.

    Like 1
  • I’m only 15 minutes into testing the new build but something notable so far: I’m seeing faster speeds over WiFi, as fast my hard-wired Ethernet connection. Staying connected, but sometimes I do see some improved stability after a re-start. Will report back later. The problem is constant with me- I have to toggle WiFi off every few minutes so I will know pretty quickly if there’s a difference.

    Like 1
      • lwdupont
      • lwdupont
      • 2 yrs ago
      • Reported - view

      miamojo That sounds pretty bad, glad they have a possible fix. I only seem to need to do it if I move around dramatically at home, definitely not as bad as every few minutes. 

      Like
  • Hi everyone -

    Thanks again to all those who have reached out to support regarding this matter.

    Looks like the news has already made it here (sorry, been traveling today), but we are currently looking for testers who would be interested in trying a test build that we hope helps with issues related to what many have reported here.

    If you email support@eero.com with "Test Build" in the subject line, we can push a no-promises, might-not-work-perfectly version of eeroOS 3.4.0 with two big interop workarounds for the problems that some of you have been seeing.

    Thanks again everyone!

    Like 2
      • pclaar
      • pclaar
      • 2 yrs ago
      • Reported - view

      Jeff C. Sweet! Thanks Jeff.

      Like
      • CLalib
      • CLalib
      • 2 yrs ago
      • Reported - view

      Hello Jeff C. 

      v3.4.0 is better in that it no longer seems to completely drop wifi connectivity, but it is not made any progress with the wifi calling issue (at least for me).

      I am in the situation where the cell signal is not strong enough to hold my calls and so I am constantly dropping business calls all day...a situation that I cannot allow to continue while your people are working on new versions.

      Last time this exact issue happened we ended up rolling back to a version that we know was flawless while your people worked on a fix. Right now tech support is not acknowledging that is a possibility. I really need your help to make that happen.Can you help me get back to v3.2.0 while this issue is being worked?

      Like
  • Unfortunately not fixed for me. I think the problem is less constant- but I have wildly fluctuating speeds and pretty frequent need to toggle WiFi. As always, upon a restart of the network, there is increased stability for an hour or so but then the problems return.

    Anyone find this software update resolved the issues?

    Like
      • rtlee
      • rtlee
      • 2 yrs ago
      • Reported - view

      miamojo See my post below yours. Right now I'm not focusing on connectivity speed - going to fast.com it starts real slow like a few Mbps for the first few seconds, then ramps up and up until somewhere between 30 - 240 Mbps, depending on where I am in the house (I get 230-240 Mbps from Ethernet). That is pretty consistent with what I've been getting even before this issue started. I plan to address the speed issue with Eero support eventually, but right now top priority for me is getting a connection that doesn't drop out...

      Like
      • miamojo
      • miamojo
      • 2 yrs ago
      • Reported - view

      rtlee My speeds are consistent with yours and I also have Xfinity (200 Mbps down,15 up).  I would completely agree- the speed variations are certainly tolerable for most things, but the constant drop in connections definitely isn't. I am headed now into my last few days of being able to return my system, and I'm not sure what to do. I had Netgear extenders(not the Orbi) which brought my speed down considerably(topping out at 60 if I was literally right next to an extender) but at least I stayed connected. I feel the potential of the eero and when it works smoothly, for that hour or so after a network restart, I feel like it would be a step backwards to go back to those extenders and I think I can wait it out but as I've been typing this, the connection has dropped twice while my son has been watching YouTube- that's twice in three minutes. It's really bad. I think the problem exists for the Orbi and Google WiFI and all the others, so I don't think I would try another system either until I read reports of solid connectivity with iOS. 

      Like
  • Update: It's been 9 hours since I updated to the beta firmware. It's still too early for me to tell if this is fixed or an improvement. I tend to think so far that it has improved. As I roam the house and move from AP to AP I can see the antenna icon drop one "wave" and then go back to 3 ways as it hands off to the next AP.  Whereas sometimes before it would drop me back to LTE in that case.  While inside the house I did not have any outage once connected. However I did have issue with it - when I was away from home earlier today I turned wifi off because of a poor Xfinity wifi hotspot I was picking up while away.  So when I returned home I noticed I was on LTE because Wifi was off, as to be expected.  However when I turned wifi back on, it switched from LTE to my local network, but I had no internet connection even after a few moments. I had to turn wifi off and back on, and then I had a good connection again. My early hunch is that things may have been improved but not 100% resolved. I will keep you guys posted. 

    Like
  • Greetings again - and thanks for the beta push last night. It's been almost 12 hours for me thus far with the beta 3.4.0-442 firmware across my 6 eero setup. Thus far, with casual use of my iPhone 7+ (Intel modem, not Qualcomm, if that matters) I've encountered no issues yet. Fingers crossed!

    With the prior firmware, I would need to toggle off/on the Wifi about twice a day, which is certainly not a significant issue, but worrisome nonetheless. Wifi calling is not enabled, either before or after.

    Regarding speeds, I haven't spent much time exploring that but a few tests show that everything is still humming along just fine (no change, with my expected 125 down, 24 up still coming through).

    Like
      • mattv123
      • mattv123
      • 2 yrs ago
      • Reported - view

      stevebaker good news! I am traveling and won’t be able to test again until Monday but I now have the test build loaded on my system as well.

      Fingers crossed your experience is stable and I find the same next week!

      Like
  • My iPhone has lost WiFi twice now. By lost I mean it's the same symptom as before, WiFi is killed and I drop back to LTE.

    But there is a difference that I noticed between 3.3 and 3.4. On 3.3 it would take iOS a long time to recover, so long that as we've all said, we've got in the habit of toggling WiFi off and back on. The two times it has happened on 3.4, it was almost instantaneous. I did not have to toggle WiFi as iOS recovered within seconds. Could just be a random difference but I don't remember iOS ever recovering that fast on its own on 3.3. 

    Like
      • mattv123
      • mattv123
      • 2 yrs ago
      • Reported - view

      travisbell Does this happen when you are actively using the phone? Or do you only notice it when you unlock it from sleep at your home?

      iOS does a ton of weird stuff with the Wi-Fi radio to save battery using (from what I have found) various different timers and conditions both in and out of device sleep mode.  I have also found that the device may appear to switch to cellular via the status bar UI indicators, but in fact remains connected to the Wi-Fi network according to the network stack.

      So if you are seeing LTE for a brief time and usability isn't actually impacted, then its probably just iOS doing its "thing".  I think the best way to tell is to run a ping to your router from an app on your phone and look for network dropouts to determine if the association is actually dropping, or if this is just a UI thing.  The idea here is that a transition to LTE or an association drop will result in lost packets.  You can also try pinging to your phone from another machine on your network (e.g. your Mac/PC), though be aware it is normal for the device to drop off the network and stop responding to pings if it enters sleep mode.

      Keen to hear what you find!

      Like
    • mattv123 Both times it was connected to WiFi prior and I was in the middle of using it but I had moved in the house. It's the same time it would have dropped the signal for good on 3.3 when I suspect it was switching AP's. From that perspective nothing is different. Just in the middle using it. 

      I'll continue to monitor it. I've told everyone in the house to try and pay attention too :D

      Like
  • Same, 3.4 for me is "better" in that it seems to transition through WiFi => 4G => WiFi more seamlessly, but I've still had to manually toggle WiFi off/on a handful of times.

    I can reproduce the issue 100% of the time, following a specific route through locations (Basement => Upstairs to Bedroom => Then to Kitchen => WiFi Dies).  Not sure if that would be of any help.

    Like
  • Nope. 3.4 is locking my phone's WiFi up. It only took one take to get a video:

    https://youtu.be/rJSNp8NzD0Y

    Like 1
      • travisbell
      • travisbell
      • 2 yrs ago
      • 1
      • Reported - view

      pclaar Ya, that is a video of my experience. When I said earlier that WiFi came back faster, I only meant that the WiFi returned from being on LTE faster. I never actually specifically checked the time it took to have a working network connection again. You can very conveniently see that with that app. 

      I'm going to grab it and walk around now.  Thanks for sharing. 

      Like 1
      • pclaar
      • pclaar
      • 2 yrs ago
      • 1
      • Reported - view

      travisbell For others, here's a link to the app: https://itunes.apple.com/us/app/wi-fi-sweetspots/id855457383?mt=8

      Like 1
  • Thank you to all those helping to test this build and sharing your experiences here.

    In order for us to properly track how things are going with your experience, please be sure to provide any feedback to our support team. Simply reply to your most recent ticket, and our team will relay it back to engineering. Thanks again!

    Like
      • bdplatt
      • bdplatt
      • 2 yrs ago
      • Reported - view

      Jeff C. have replied to support. Fundamentally no change. If I walk around on my first floor for 30 seconds I can make WiFi go away. Because cell signal is bad at my house that means I can make the internet go COMPLETELY away, even though I’m standing 3 feet from a beacon, and can see another Eero on the other side of the house. 

       

      Bummer, wish this was the fix.....

      Like
      • rtlee
      • rtlee
      • 2 yrs ago
      • 1
      • Reported - view

      Jeff C. It would be great if your dev and support team actively monitored this forum so that we do not have to keep reporting our results twice - here and then via emailing support.

      Like 1
      • lwdupont
      • lwdupont
      • 2 yrs ago
      • Reported - view

      rtlee I'm only replying to support, so they hopefully can look at logs when issues happen. It's been better for me, just a few drop outs that seem to fix themselves faster. 

      Like
  • I had a dropout from Wifi to LTE today while sitting 2 feet from the main Eero. A few moments later it reconnected without me having to turn wifi on/off. I echo the sentiments of some other testers - it does seem to recoup on its own better and faster, but is still dropping out. Thanks for the links to the Wifi sweepspots app - will check it out.

    Like
  • Update 3: When returning home today I was connected to Wifi but no internet. Had to switch wifi on/off a few times. I have a connection now but fast.com shows only 1.3 Mpbs so really poor compared to the 30-240Mbps I usually get. I keep trying and am getting these slow speeds like 890 Kbps and "could not reach fast.com server" type messages during the test. Sorry to say but now that it's been about 24 hours I'd have to say this beta software hasn't seemed to improve my wifi issues much at all. At least we know the Eero team is on top of it trying to resolve it, so I'm hopeful they'll resolve it soon.

    Like
  • Oddly, since a restart last night, I appear to have far more connection stability. I’ve had the eero update for several days already. Will continue to monitor. No update on iOS software either and I have consistently needed to toggle WiFi every few minutes before last night. Maybe just another tease, as there is no explanation for it.

    Like
  • After using this beta update now for 2 days I can say that it makes little if any difference, as I (and other family members) am still having the same issues as reported by others here.

    Like
      • bdplatt
      • bdplatt
      • 2 yrs ago
      • Reported - view

      rtlee Did some testing for support today. Interestingly, my iPhone 7Plus (on iOS 11 gm), and iPad Pro REGULARLY have wifi cease functioning. On the GM though, they recover on their own (so sometimes I might not notice there was an issue unless streaming something).

      My daughters iPhone 7 Plus on 10.2.1 & 10.3.3 would never COMPLETELY lose the connection, but it would get VERY slow, and then never recover to previous speeds. So if you asked her, she'd just say our internet SUCKS, because it's so slow all the time.

      Also interesting to me was that MacOS doesn't SEEM to have the same issue. A few pings were dropped while walking around, but only 3-5 at a time, and then all would be good again.

      Hope we can get another build of the 3.4.0 that keeps make improvements and addresses both issues my family is seeing. 

      Like
      • rtlee
      • rtlee
      • 2 yrs ago
      • Reported - view

      bdplatt Thanks for the detailed info! As I recently reported, I've seen much of the same problems so the beta firmware hasn't seemed to help much if any. Possibly it recovers a bit easier, but I still have several dropouts and have to resort to toggling Wifi. A few times now I have returned home to find that it connects to the Wifi but has no connection, and I have to toggle Wifi. That seems new with this firmware (coming home and not getting a good connection to start). Tho this does not happen each time I return home. As you can read about below I am nearing the point of moving on with another product, but that will be a costly switch.

      Like
  • Well, I ran in to another problem tonight.  My wife and son were trying to access their Google drives but consistently being blocked.  We subscribe to the EERO plus so this may be the issue.  She had to tether to her iPhone to access her Google Drive.  I haven't been home to test my phone but I'm sure the beta didn't make much of a difference.  We have a lot of buffering when on wifi calling.

    Like
  • Unfortunately, experiencing many of the same issues as reported above.  

    • Very strong performance for some period of time.
    • Then weirdly slow connections after some period of time.  Fixed with WiFi toggle; other devices not having any problem at the same point in time.
    • Network route is dropping to LTE but WiFi is still associated but with "No Internet Connection" and no IP address assigned (Renew DHCP Lease doesn't help).
    • Sometimes Wi-Fi recovers, others it stays in this locked out condition until a manual Wi-Fi toggle.

    I had removed the WiFi debugging profile from my iOS device so I didn't capture any good logs.  I re-installed and will try to replicate tomorrow and see if we are still getting broadcom errors.

    I updated my ticket with Eero with the above information, so hopefully it helps them continue on with the debugging as we definitely are not fixed with this build (esp given the other reports).

    Glass half full assessment: the behavior is definitely different so eero engineers seem to be playing around with the right part of the code in which this problem exists.  Hopefully the next build will be that much closer!

    Like
      • mattv123
      • mattv123
      • 2 yrs ago
      • 1
      • Reported - view

      Update 2:  The problem is definitely still occurring, though it is for sure manifesting differently.  Instead of being fully associated with the network with a valid IP assigned to the phone (which is 3.3 behavior), it appears that in 3.4 the IP address is dropped but the interface is still connected.  This causes the phone to display LTE in the status bar instead of the Wi-Fi waves and "No Internet Connection" in the settings screen (see below).

      I managed a good sysdiagnose and Wi-Fi CoreCapture and forwarded to eero support.  To my non-Wi-Fi-engineer eye, there definitely looked to be some funny stuff going (lots of traps and roaming callbacks will null or 0 values).  I hope that logging will go a long way with their engineers to better understand the issue!

       

      Like 1
      • rtlee
      • rtlee
      • 2 yrs ago
      • Reported - view

      mattv123 Thanks for sharing those details with us Matt. I have had that same exactly thing happen as captured in your screenshot many times over the past few months with firmware 3.3.

      Like
  • After trying out the new beta and moving the Eeros, I decided to order two Amplifi HD routers. With Wi-Fi being a utility, I guess I just don’t have the patience for a $400 router that has these problems. The first six months were great and I recommended the product. This last month however...

    Like
      • rtlee
      • rtlee
      • 2 yrs ago
      • Reported - view

      jamiemcd Jamie - I don't blame you. In fact I have recently reached the tipping point myself and am ready to move on with one of their competitors. I haven't just yet for two reasons: 1) I have a lot already invested in Eero and really like it besides these problems, and their recent attempt at progress makes me feel like they are treating it as a priority and hopefully getting close, and 2) It seems other vendors have had similar complaints about dropped iPhone devices - so I certainly don't want to go through the expense and trouble of replacing it, only to have similar issues. That said I could return any new product within 30 days, so it may be worth trying out. I just am not sure when to jump ship here... I feel like within a few days of my return period ending Eero will have resolved it and then would have preferred just sticking with the Eero.... Anyway - Why did you choose the Amplifi HD? I am trying to decide between the Amplifi and Netgear Orbi. Hopefully Eero will have another update to try, but I am preparing to move along soon if not.

      Like
      • rtlee
      • rtlee
      • 2 yrs ago
      • Reported - view

      jamiemcd Hi Jamie - did you set up your Amplifi HD routers yet? It will be helpful to know if those are working as expected or have the same issues as the Eero. Please let us know.

      Like
      • jamiemcd
      • jamiemcd
      • 2 yrs ago
      • Reported - view

      rtlee I received the two AmpliFi HD routers yesterday. They have only been running for the past 24 hours, but there have been none of the iOS device connectivity issues that I was experiencing with Eero. It was so bad yesterday my iPad was about the speed of an old 56k modem. And unlike every time before, toggling Wi-Fi did not fix the issue.  

      Coverage is very good, but I am thinking of buying one more mesh point or router to bring it up to 3.  (You can add either routers or plug-in mesh points.)

      I like the cube design. (I liked the Eero design too.)  The power cord is too short at 3', but I contacted support and they offered to send me a 7' cable for free.  Their app, like Eero's, is not a universal app so it is not a proper iPad app.  I think both apps are comparable, but I was used to the Eero app.

      To be sure, some AmpliFi customers have complaints.  However, it seems it has fixed my issue.  I'll update this post if anything changes.

       


       

      Like
      • jamiemcd
      • jamiemcd
      • 2 yrs ago
      • 1
      • Reported - view

       Folks, don’t sell your Eeros for another mesh system yet. This issue just happened on my iPhone 6s on day 2 of the AmpliFi HD.  This really makes it seem like it is an iOS bug.
      My thought at the moment is that the AmpliFi HD may handle the bug “better” than the Eeros did, but maybe after more time on the new mesh network it will show up more often.  

       

      My iPhone was connected to Wi-Fi and close to the router. However it would not load any webpage.  I gave it a couple of minutes and had to toggle Wi-Fi.

      Like 1
  • Hi,

     

    I've got 4 eeros in my home network, 3 of them connected via ethernet. I'm having the same problems as everyone else. Running OS 11 on iPhone and iPad, I'm getting frequent drops in which wiFi shows connected, but no internet access. I can restore internet access either by toggling wifi off-on, or by "renewing lease"

     

    Please fix!

    Like
      • rtlee
      • rtlee
      • 2 yrs ago
      • Reported - view

      arfung I have the same issues as you, even with the beta firmware. I also have an issue where this happens when I am not even roaming. So I can be in one spot actively using my iPhone for 30 minutes just fine, then my phone is no longer connected to the internet, even tho I am still connected to my Wifi. I then have to switch wifi on/off to restore, in some cases multiple times before it reconnects. 

      Like
Like15 Follow
  • 15 Likes
  • 1 yr agoLast active
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  • 8466Views
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