Eero iPhone Connectivity Issues

stevebaker So I’ve noticed the opposite. With iOS 11 beta 7 the situation is much worse. I will try a network reset and see if that helps with the situation. 

stevebaker I've found just an instant toggle of WiFi is your fastest way to fix the problem (no need to wait 30 seconds or disable cellular/bluetooth). The app I use to run pings from my phone to eero router is called Net Analyzer ( https://techet.net/netanalyzer ) and I've found it to be really useful in many occasions.

mattv123 Awesome, thanks! I use the iOS apps Fing, IP Scanner, iNet, and SubnetInsight to peek around and fun stuff like that, but ever since I signed up for the eeros plus network security thing, all of those apps have effectively been killed (I’ve been meaning to ask about that, it’s a real bummer). I didn’t have any problems before addinthe plus, and didn’t have problems after either, until the one time this morning. I’ll keep poking around and I’ll also check out the Net Analyzer app too! Thanks

stevebaker Ya, hard to say if the new firmware addresses any of this. The release notes don't necessarily indicate anything for iOS users but who knows. I just updated too, time will tell!

stevebaker 

I have all the same issues. The problem seems to be with the FS between the AP’s. I’m running iOS 11 beta 8 but is a problem on multiple roaming devices.  As I sit here typing this I am sitting in my living room between the main AP and a beacon in the kitchen.  The first thing I do in the morning is get my coffee and usually the phone is connected to the kitchen AP. When I go to the living room and sit the signal seems to try and make the transition but the Internet connection is just not there. The WiFi calling indicator drops off and I’ll need to turn WiFi off and on to get it to connect again. I first started noticing this when I tried to make a call over WiFi. It does not transition between AP’s well. 

bdplatt I tried that and it didn’t work for me. 

Dinnid 

my google WiFi worked fine but I got sold on the Tri-band router and faster network. Not the case. EERO has a lot of issues still

Jeff C. It hasn't. Been reporting issues since upgrade to 3.3 all week.

Armydoc214 That could certainly be a contributing factor! However I am not using Wifi calling on my phone (iPhone 7+, iOS 11 PB 9) and I do encounter this problem, perhaps once a day (definitely not very often, but enough that I know to turn off and back on wifi, which always relieves the symptoms). Oddly enough, the problem does not appear to happen on my wife's phone (iPhone 6S, iOS 10.3.3).

I have had an Eero network with 4 first gen devices set up in my home for well over a year, and it had performed pretty much without incident. Starting about 4 or 5 weeks my iPad Pro has constantly experienced drop outs of the wifi connection. My wife's and son's iPads did not experience these issues, even when physically next to each other. I am not talking about occasional dropouts. Constant. I had to regularly turn wifi on and off and on and off. I then decided that the problem was with my iPad, so I had apple replace my iPad. Brand new iPad Pro. Same issues!!!This is ridiculous. 

hcubell I Also had 3 Gen 1 that i got a few months back with no problems (amazon echo, ipad pro, Dell laptop, google pixel xl, google nexus), then 3-4 weeks ago, my Google Pixel wouldn't authenticate. it was the only device, so i updated it to Android 8. Still wouldn't authenticate. I have an old iPhone 5s that i fired up and it also won't authenticate either. Last night my relative couldn't get a Lenovo (she got this couple months ago) to authenticate...amazon echo, ipad pro, dell laptop, and nexus still working fine. 

I realize this is mostly about Apple products having the issue and I see it too with my iPhone 5s and wanted to add (in case support is reading this) that it's also a problem with non-Apple products as well.

I submitted another support request last night but no response as yet. I get the feeling that the firmware upgrade is causing more issues...

afx114 no, the issue happens even when the eero gear is interconnected wirelessly. The problem appears to be between the iOS device and the eero ap(s)

mattv123 Yeah after a few days of running with IGMP Snooping disabled, it doesn't seem to have helped.  In fact, it may have made it slightly worse.  Bummer, was really hoping this would have worked.  😢

miamojo Good to know. At least that's honest, useful information, even if it's not what we want to hear. I guess I'll be returning mine as well and will revisit eero a other time if I haven't already gone with another product.

mattv123 I totally agree, especially with your point about pain tolerance. Everyone in my house uses iOS devices with the same issue and only my 7-year old and I complain. We have Xfinity and are used to outages, but maybe once a day for a few minutes. At this point, when I am using something that needs a constant refresh, I need to toggle my WiFi signal as much as every two minutes. Not always, sometimes it’s ok for a solid half hour stretch but that’s uncommon.

I did so much research before choosing the eero and after experiencing this issue, had decided that the Orbi would

be better so I’m glad I decided to specifically research the Orbi and iOS devices. So I’m keeping the eero and hoping the official release of iOS 11 brings some much needed stability. My MacBook Pro and even the iPad on 10.3.3 don’t have the same issues. Maybe we’re not far from a fix. 

mattv123 Just to chime in here - I'm not a Eero owner, but have a pair of Linksys wrt1900ac duel A/C routers configured so that both bands are on the same SSID on both devices.  Not mesh - but close enough for government work.

Some short time ago (weeks/months, can't recall), I began to have the issue that everybody here is complaining about.  I've spent some hours troubleshooting and can confirm that my problem occurs when the IOS device moves from one AP to the next.  It only occurs on Apple devices (two 6S and a latest generation iPad Pro).  We have one Iphone 7 in the house that I haven't heard any complaints about yet, but it's in the pocket of a teenager who only remains stationary (sleeping) while home.  Android has no issue and no laptops have issues (all non-Mac).

I was about to trash the whole rig and go with netgear, but they aren't immune either as far as I can tell. I've looked at a handful of popular top brands and it seems nobody doesn't have this issue or one similar to it.

It's an IOS problem for sure - I'm on first generation 1900s and bought them when they first came out.  Long enough to not recall exactly how long that is.  The issues started on three devices simultaneously just recently and while looking for answers on the interwebs, I found this and a bunch of other threads suggesting the same thing - Apple hosed something.  Our problem devices are all running IOS 10.3.3 (search for "10.3.3 wifi" and you will feel not so alone), and I'm reasonably sure our problems started about the time that update was released (but am fuzzy on timeline, so can't be sure).  I see other complaints dating back to IOS 10.3.2 though, so maybe it was that one.  Either way, Apple released updates - Linksys did not, so...

Anyway, I created this account just to say this because so many people seem irritated (as am I), but I think unfortunately barking up the wrong vendor's tree.

mattv123 Extremely well said!

While this certainly seems to be an iOS-specific issue, its an issue that I don't experience with my iOS devices on enterprise mesh networking gear at my offices, which use Unifi. Its entirely possible to solve this problem, its just that Eero hasn't figured it out, yet.

I like Eero. The product has been great for me, until recently, and I like the company and their brand. They need to make this a bigger priority, and make it clear to customers that its a known issue that they're wanting to resolve.

If they don't, Orbi, or one of the other consumer mesh networking solutions will.

Here is a review of the Amplifi HD from a former Eero owner who had the Apple devices connectivity issue. His report is that the issue is better with his Amplifi HD but not completely gone. So it does seem like the fault might lie with Apple’s code. 

https://www.amazon.com/gp/customer-reviews/R3MHTANLGO9K3I/ref=cm_cr_getr_d_rvw_ttl?ie=UTF8&ASIN=B01L9O08PW 

  jamiemcd Been watching this thread as I currently own the Amplifi HD and started experiencing this issue. There was an update released by Ubiquiti Labs around the same time as 10.3.3. When I wasn't able to fix the issue with the Amplifi despite firmware downgrades, factory resets, etc., I started looking for alternatives and found eero. That was when I found this thread and held off on additional purchases until this gets straightened out.

I initially was running an Amplifi HD with one Mesh point and removed the Mesh point after seeing that roaming might be part of the problem. Since I'm now running the Amplifi HD in router-only mode, there's no handing off occurring in my setup so I'm not certain that WiFi roaming is part of the problem but, I'm no expert in WiFi roaming either so please correct me if I'm wrong here. (Note that Amplifi HD, while it shares some engineering from the UniFi line of products, it does not share firmware with the UniFi line so performance of one will not imply the performance of another).

I do have some UniFi equipment destined for a client that I might be able to setup and see if I have any different results. I'll report back if I do. 

miamojo 

Sounds promising! Keep us updated!

pclaar Yeah not a total resolution but something changed... I can stay connected for more than 2 minutes now but still toggling more

than once an hour.