I'm in the exact same situation and I'm looking to buy eero to help resolve this issue.  I'd love to hear how this turned out.  Are you able to make calls and roam throughout the house?

Hi Jeff C.

I actually don't have Eero as of yet.  I'm looking to buy it but the reason why is because I'm facing this exact issue with the WAP's I have now (Ubiquiti Unifi UAP-LR-3).  I don't want to buy this and have the exact same problem, that's why I was wondering if this case was resolved or not.

Not to hijack this thread nick776 but you and I have the same problem.  I was looking into Eero hoping that it would to help solve this issue of being able to move from one point in the house to another during a T-Mobile WiFi call and the call not disconnect when moving from one AP to the next.  Just out of curiosity what kind of phone do you have.  I have a Samsung Galaxy Note 4 & 5.  Both have the same issue. 

This was occurring in our setup also.  Two basement offices with T-Mobile and not great reception so we were using wifi calling.  As we'd move upstairs (where there are two of the three eeros) the calls would drop for a few seconds then re-establish.  Not really great on a work call.   Did some "internet research" and found this to be a fairly common issue with wifi calling.  We solved it by having T-Mobile send us a 4G LTE Cell Spot (no charge) that connects to our LAN in the basement.  Then we turned off wifi calling, because the cell signal was crystal clear.  Haven't had a single dropped call since making this change.

New to eero (got my 3-pack yesterday) and I am impressed with how well it works. I was able to do the static WAN IP setup and port forwarding. In regard to the Linksys Velop on Wifi calling, I can tell you that many others on the Velop community forum complain about dropped data and Wifi calls. So although it may be working for you its not the case for everyone.

I hope eero support can rectify this for you. Because of my home location I do not require Wifi calling with some many AT&T wireless towers around me.

Hey  nick776 .  Keep us informed on if your issue get resolved.  That would be awesome to hear.

nick776  I have had the same experience with eero support. I have had several cases over the past year that were open for months. While eero support is certainly better than your average consumer support however if the problem is not a configuration issue they aren't very helpful.

I had one ticket with their escalation support for months trying to get an iOS roaming issue resolved where in the process of roaming from one eero to another eero it would get confused and it would cause the client (iOS device) to send tons of DNS requests and have no data throughput even though you are still connected to wifi the whole time.

I spent countless hours with escalation support really trying to push them to work with engineering to get to the bottom of the issue. I never got as much as an admission from engineering that they know it is a bug and are working on a fix.

Thankfully due to the eero subreddit I was actually able to find out a little useful information about the problem at the time from an eero developer who posts there regularily. Even then the eero dev can't help out with your specific support cases but shares limited information on what they are working on fixing. 

It was an extremely frustrating experience wasting so much time with support. I work full time as a computer engineer and as such I only ever need to contact support if it is a problem I can't resolve myself. All of the cases I have created needed firmware updates in order to fix bugs I kept on running into.

Now I am totally disenchanted from working with eero support because of their lack of ability to properly engage engineering for bugs. Now every time I find issues with the product most of the time I don't waste my time contacting support. I work all day at work with enterprise vendors and I frankly don't have the time and energy to spend that kind of effort at home trying to get bugs fixed.

I did report recent eero OS 3.1 roaming issue with iOS devices getting stuck on 2.4 Ghz but have not put much effort into it other than reporting via email to support that I am experiencing the issue. I know for eero subreddit the their mesh dev team is aware of the issue and working on it.

While I love eero and what they stand for as a product. Their support definitely has some big support process gaps.

Problem has resurfaced for me with V3.1.1 and as of today my iPhone will not even communicate over the internet when connected to the eero Wifi network.  Very frustrating as this solution worked flawlessly until now.