Jeff C. Hey Jeff bud that's awesome news.  I know the first thing I'm doing tonight when I get back home!!

lgreenberg check again, I just downloaded and rebooted both of my eeros 

Skeeter It's all good.  Support contacted me via email and pushed the update out to me.  That's service!

lgreenberg Awesome news, and just testing the update with calling this morning, and people are reporting they can hear me much better. The cell coverage in my house is spotty and I depended on WiFi calling so not having it work was an issue.  Glad to hear they took care of you, the team at eero are second to none!

Jeff C. 

I cannot do that when wifi is down. Sending you this message over cellular dat off iPad. I cannot download via celluar on my eero app. Started, waited, restarted my Verizon and Dlink router, no luck👺

Jeff C. Jeff - updated and worked fine for a few days. Now that i notice when I make a call, the call connects but yet the individuals on the other side of the phone cannot hear me. I experienced this multiple times today, and the simply moved to my landline to make phone calls. Anyone else experiencing this?

Jeff C. after allowing the 'dust to settle' with firmware 2.2.0-2478 I can say unequivocally that all known issues related to Verizon Wi-Fi iPhone connection are eradicated, even when my ISP's speeds are at rock bottom. No other eero issues whatsoever. Way to go eero team (and Jeff C!)

My Wifi Calling and the system in general is working extremely well.  A Solid Update.

I can confirm this issue is still happening. I can also conform Eero does not hand off calls to the other Eero in the home instead I have had it drop my call when sitting right next to the Eero supposedly because the WiFi connection is poor. 

I am on the TMOBILE network which is spotty in my home at best.  On the other hand I have fiber to my house so don't expect to drop calls because of a poor connection. 

My and my wife's phones are identical Samsung Galaxy S7 and my son has the iPhone 7 and all are up to date with latest software. I have a major issue with this mostly from a cost perspective. The Eero is an expensive solution, I chose it to eliminate the headache of bridges, extenders and other available options. Not happy with this issue at all. 

Jeff,

Hello.  It's interesting, I have been dropping a lot of wifi calls when moving around my home.  It's super annoying, and I can't figure out for the life of me why they are taking place.  I struggle that it has anything to do with my iPhone 7.  After looking at this forum, I believe my issue is the eero.  Are other still experiencing this issue - I never experienced this in my home when I was using the Google On-Hub router.  I didn't have any of their mesh units.  It's just odd - I had this happen this afternoon when moving from my dining room to the basement, and the calls cut out - it's become a joke when on calls with friends.

Jeff C. Issue is most definitely not resolved.  Trying a static IP on my phone while leaving other phones on dynamic to see if that helps.  Note couple of issue that were not present on my old cobbled together networks:

• No need to assign static IP addresses
• TV sets did not lose connection when switched off OR they acquired connection so fast when turned on that I never noticed.  That is not the case now, its about 20-30 seconds from startup before they acquire now.
• The expectation was these devices would "hand-off connections" when you move from room to room.  THAT IS HOW THIS SYSTEM IS ADVERTISED!  That is not the case the devices do not hand off connection but rather wait on the connecting device to determine it has a better connection before it switches to the new connection.  
• Since most devices Android/Apple try and hold a connection as long as possible this results in the no connection when sitting 4' from a device and makes the "system" no better than my old 3 wireless router solution.

Great customer service, not at all happy with device performance after several months of trying to make it work...

I ran into this problem today and was able to isolate some characteristics.

My MacBook Pro provided the error message that both iPhone and Mac needed to be on the same WiFi network, which, of course, they were.

However, they were on EXACTLY the same Eero and the same frequency, e.g, "Office 5GHz"  I noticed that I COULD make a call with my MacBook Air which was also connected to Office but at 2.4GHz.  I then took the MacBook Pro to a different area of the house, waited for it to connect to a different Eero and tried again.  This time it made a call fine.

Took it back to my Office (which is the gateway Eero) and couldn't make calls again.

So, it seems that if both Mac and iPhone are attached to the Gateway Eero at the same frequency, you cannot make calls.  Limited testing, but that's what it seems to me.

One more bit of info...

I left my MacBook where it was and just moved my iPhone to a different part of the house and tried again...could make calls because the iPhone was no connected to the non-gateway Eero or even the Gateway Eero but at 2.4.

shayne.holderby@gmail.co  

I have had a similar problem with my TV and have mitigated the issue, I think, by two combined steps:

1) Reserving the TV IP address in Eero

2) Turning of DHCP in favor of Static IP on the TV side of things.  I imagine some TVs do not allow you to put in the actual IP address, subnet, and DNS, but mine did and that does seem to have made a difference at least for now.