Thanks for emailing in. I have notified our team of your response, and we'll start taking a look here soon. They may reach out for more specifics, so please be on the lookout for any emails from our team.

Thanks again!

Hi,  I am very interested in this issue.  I have been trying to get info on Eero and WiFi Calling. Like Z this is an very critical.  We only get cell phone service through Wifi Calling.  

I have not purchase Eero yet.  It would be useless to me without this issue Solved.

Also, does Wifi Calling hand off as I travel around my house without dropping calls--Vital to my location.

I look forward to any information being shared on this issue.

Thanks for the info.  We are an all iPhone, iPad family.  When family comes over we can have up to 40 iPhones, iPod, and iPads on the wifi at one time.  All the family is moving to Wifi calling because they suffer the same way we do.  I am still hesitant to make the move $500 is lot of money in my house for the three pack.  I might go with the two pack and then add at least one or two more.  Very small house but very hard to get wifi through the walls.   Thanks again for your help.  

thanks,  it might be worth it start with three and go from there.

Jeff C. Since release, I have brought several friends over to Eero. Every one of us is suffering from the dropped wifi calls using iPhones on both Verizon and AT&T using iPhone 6, 6s or 7. This is not an occasional issue. It happens on every call at least within a few minutes...and only since v2.0.0. The new v2.1.0 did nothing to correct the issue. I think the reason that you are not getting a lot of complaints is because your customers are not aware that the problem is coming from Eero. (None of my friends were.) They think it is their phone carrier. Until this is resolved, please, please allow us to downgrade to the previously working version. 

Richard1864 Yes, wifi calling is on and has been reset. This is a Eero specific issue. As soon as I turn off my Eero network and go back to my old router using the exact same credentials and even the same IP address, the problem is completely resolved. 

A possible reason the you may not be experiencing the issue is that the phones automatically default back to the cell connection if the wifi gets interrupted. However, in my case (and coincidentally my friends' as well) the cell signal at our houses is not strong enough to hold the call after the wifi is disrupted. 

I moved from Apple Airport wifi units, and to a 3-Eero (wired) mesh, and am now experiencing wifi call dropping.  I have very poor cell coverage, and wifi calling is a big deal.  Locations where I have great Eero coverage (and full speeds) drop wifi phone calls after a few minutes.  (iPhone 7, iOS 10.2, ATT).

I'm sure the network engineers are already perfectly aware of this, but the mystery of the dropped wifi calls is becoming more clear to me. The calls drop 100% of the time when the iPhone switches between 2.4 and 5 Ghz. This most often happens when moving from node to node, but can also even happen on the same node under the new v2.x.x firmware revision. So, while this may indeed be more a flaw in iPhones than in Eero, this is still a new dynamic that was created by the Eero v2.x.x firmware update. For those of us who do not have good cellular signal at home, this is a complete show stopper. A responsible company would either immediately patch or roll back a forced firmware revision that caused this kind of problem. Not at all acceptable to allow this to continue unresolved even if a patch is under development. 

Im going to chime in here as well and say I have issued with wifi calling.  On an iPhone 7 Plus on AT&T and use wifi calling as well due to the fact my basement (where my home office is) doesn't get the best signal.  When roaming around the house and it connects from one eero to another, Ive noticed it switches back to LTE (while the original call was on wifi calling) and sometimes just drops.  Couldn't figure out if this is an ATT/Apple issue or eero as I was having the same issues even on my old AP setup (Unifi AC Pro, two Asus AC68s converted to AP mode, and DLink converted to AP mode). 

I know the handoff of is clearly better on the eero since it has the 802.11r spec for handoff, my old setup didn't have that as it was just a homegrown method of blanketing my house with wifi.

Id love to figure out what causes the drops/switching back to LTE.  Obviously we don't have the algorithm they (ATT or Apple) use in understanding when it goes in and out of wifi calling.

Dixit

Just came across this thread while investigating our wifi-calling issues with t-mobile and our new eero 3 pack. Both my wife and I experienced drops today. We had no issues with wifi calling and our asus RT-AC68U serving up the wifi signal.

My in-laws just bought a 3 eero system  because their house is one huge wifi dead spot and their cell coverage is horrible. Prior to installing the eeros, wifi calling worked fine on all our AT&T iPhones. After putting in the eeros wifi is amazing with blazing speeds, however the wifi calling doesn't work. Every call drops after about 15 seconds. When testing it out I stood still right by one of the eeros to make sure it wasn't due to jumping between the eeros. The calls still dropped. We desperately need a fix to this as there is no way to make a call anymore at their house. I agree with the original poster that this is a huge safety issue since we cannot contact anyone in case of emergency. Please eero team, get this fixed asap. 

Richard1864 Or you could just get Eero to roll the firmware back to V1.1.5 when everything worked perfectly.

ISP is suddenlink (200 Mbps) and the DNS is default. It seems like the problem is when it rolls over from wifi calling back to LTE. The cell coverage is very hit and miss here so it switches between the two very often. Any help is much appreciated. 

Richard1864 Why would ISP and DNS settings play a part in dropped wifi calls?  Once the call is established, isn't the connection and DNS resolution complete?