Eero and Sonos One
I thought I would reach out to the community to see if anyone is having or seen an issue I am having. I currently have a Gen2 Eero with 2 beacons setup in my house. Every was working great until I decided to purchase a Sonos One. I was able to set up the Sonos One on the wireless network with ease. After about a few weeks I noticed that my internet speeds were dropping and would eventually my internet connection would drop out. I would restart my cable modem and the Eero unit, and everything came back fine. This would continue every few days, until I decided to power down the Sonos unit. Everything worked fine after that. Then I powered the Sonos One back on and once again my issues resurfaced. I am curious if anyone in the community has experienced this issue?
28 replies
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I have 8 Sonos speakers on my network (but not a Sonos One), and I don’t have any issues.
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Hey kgosnell —
Sorry to hear the trouble! Let’s definitely get to the bottom of what’s going on here.
When you have a chance, please shoot us a note at support@eero.com .
We look forward to helping out. Have a great weekend!
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I have 8 sonos units (7 speakers and 1 sub) and don't have any issues. Some of my units are on wifi and some are on my ethernet backhaul. Have you updated your Sonos One to the latest firmware?
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I have multiple Sonos products including a Sonos One and have no issues here. I’m running in Boost setup for what it’s worth, so the Sonos speakers aren’t going through the eero network directly.
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Definitely interested in seeing what happens here, as I was going to purchase a Sonos One when they come out with Google Home support later this year.
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Just an update here. I have performed a factory reset on the Sonos One (its my only Sonos Speaker) and have setup the wireless in boost mode (plugged into ethernet) and I have yet to experience problems with the Eero Gateway and internet connectivity. I will give it a few days to see if there are any issues. If not I will unplug the ethernet cable and see what happens. I am starting to think that I need to purchase the Boost device as I believe things are not jiving between the Eero mesh and the SonosNet mesh network. I get the impression that this might be an issue with any mesh wireless devices and Sonos without Boost setup.
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Hello. Wanted to see if anyone has any idea on my issue. Had Boost set up completed, worked great, but range was not good on the wifi so we added Eero (3 of them) after the Boost setup was already done. The new wifi has 2 signals, one 2G and one 5G. WE can toggle the wifi signal in the Eero, but we still cannot access the Sonos app unless we are close to the actual router. For some reason, Sonos app will not pick up the wifi from the Eeros. I have the boost set up ethernet going into the wifi router, not the modem. (modem ethernet goes to the wireless router, and we have port 1 output ethernet going from the wireless router to the Eero and Port 2 output from the wireless router going to the sonos speaker as a boost setup. Not sure what else to do.
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Thank you! I will give it a try this weekend... So I should just disconnect the ethernet cable from Sonos to the router to disable the Boost set up. I assume I would need to do a factory reset on at least one Play 5 and set it up for Wireless... My main issue is that the Sonos app will only operate if I'm within the range of the actual router. I may have forgotten to state what my main problem was, and I'm sorry for that. But, if I'm in close proximtiy of the Wireless router, everything works perfect. When I go to the other side of the house (where there is an Eero), I'll have FULL Wifi signal on my phone, but I lose the Sonos App (it'll say can't find the Wifi) so then I lose control of the Sonos speakers. With that said, I don't know if that will change what you suggested or not. My apologies as I didn't explain the issue correctly. So all speakers work, but the app drops when I get too far from the main wireless router. For some reason my Sonos App/controller will not link up to the Eero SSID... Hope that makes sense. Please let me know if you think I should still try what you suggested, or if you think something could be the issue. Thank you very much for your help!
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For what it's worth, I have several Sonos speakers (mostly older generation, without any smart integration) 2 Play:1's, 1 Play:5, and a new Boost with two Play:1's as surrounds. I have run it with Boost for several years, both pre- and post-eero. I don't have any issues with it, but cMoo92's comment that Boost could cause unnecessary bandwidth competition (in the 2.4 GHz space, most likely) makes sense.
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I recently purchased a Sonos and connected it, a few days later my whole WiFi network is in tatters. The kids are upset their network drops while playing Fortnite and Minecraft. I keep dropping Zoom/Meet work calls, plus my android devices always show a not so strong signal. Any tips?
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I have had nothing but trouble with my Sonos and Eero. Very frustrated. Initially I had a Beacon that suddenly stopped working on IPv6 and was blocking everything from connecting. After switching back to IPv4 i started to have problems with devices connecting, Sonos speakers kept disappearing and reappearing and my laptop had issues. I switched back to IPv6 and everything seemed OK but now two of my sonos will not connect reliably. I worked with Sonos and they said the internet connection was unstable. Very Frustrated and nobody seems to have the answers.
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RE: No problem with eero pro and Sonos.
I just installed eero with no problem. I installed eero as directed by the app. Then I reinstalled Sonos following the directions on the Sonos website for installing Sonos on a new wifi network, namely plug one Sonos device via ethernet patch cord into the router, which was the eero router. Then I unplugged the patch cord. The eero network topology shows all of the Sonos attached to the eero router. Given all the mesh wifi routing protocols eero presumably supports, I guess that the Sonos network traffic is now tunnelled over the eero mesh on a dedicated network. I have not installed the Sonos boost since there seems to be no need with the performance of the eero.
Just out of curiousity, why are you running a home IPv6 network? The main advantage of v6 is a much larger address space which you do not need if you have NAT between your home network and the big I internet.
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I need to amend my statement above. I still had the patch cord between eero pro wired gateway and the Sonos device. When I remove the patch cord, I lose connection to the Sonos devices. So the patch cord stays.
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I have 10 Sonos devices (mix of G1 and G2) in my home and 4 Eero Becons. I am running the Sonos devices on the Eero network (W1 in the "about system"). While playing music, My Sonos devices cut in/out at seemingly random intervals - sometimes ranging from 5 to 10 minutes. It happens across different Sonos devices at different intervals. I've actually watched this behavior in the Eero app. I think the Sonos devices are switching between beacons periodically. Not sure why this is happening. I previously was running Sonosnet and had the same issues (I connected one sonos device to a network switch that was wired to the primary Eero Beacon Gateway Router). I thought maybe the Sonosnet was interfering with the Mesh Network, so I transitioned my Sonos equipment to the Mesh Network. I am still having similar problems. I've turned all devices on/off multiple times, and the problem still occurs. Any thoughts?
I am wondering if this Eero network is not reliable.
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