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Eero and Sonos One

I thought I would reach out to the community to see if anyone is having or seen an issue I am having. I currently have a Gen2 Eero with 2 beacons setup in my house. Every was working great until I decided to purchase a Sonos One. I was able to set up the Sonos One on the wireless network with ease. After about a few weeks I noticed that my internet speeds were dropping and would eventually my internet connection would drop out. I would restart my cable modem and the Eero unit, and everything came back fine. This would continue every few days, until I decided to power down the Sonos unit. Everything worked fine after that. Then I powered the Sonos One back on and once again my issues resurfaced. I am curious if anyone in the community has experienced this issue?

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  • I have 8 Sonos speakers on my network (but not a Sonos One), and I don’t have any issues.

    Reply Like
      • cotedan87
      • Fan of tinkering with new hardware. Canadian dude.
      • cotedan87
      • 1 yr ago
      • 1
      • Reported - view

      cMoo92 wow. Must sound good there.   Sonos playbar and sub here and connects perfectly. 

      Reply Like 1
  • Hey kgosnell

    Sorry to hear the trouble! Let’s definitely get to the bottom of what’s going on here.

    When you have a chance, please shoot us a note at support@eero.com .

    We look forward to helping out. Have a great weekend!

    Reply Like
  • I have 8 sonos units (7 speakers and 1 sub) and don't have any issues.  Some of my units are on wifi and some are on my ethernet backhaul.  Have you updated your Sonos One to the latest firmware?   

    Reply Like
      • kgosnell
      • kgosnell
      • 1 yr ago
      • Reported - view

      model6 Yeah I just checked and there are no pending updates for the Sonos One. I will be emailing into support.

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  • I have multiple Sonos products including a Sonos One and have no issues here. I’m running in Boost setup for what it’s worth, so the Sonos speakers aren’t  going through the eero network directly. 

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  • Definitely interested in seeing what happens here, as I was going to purchase a Sonos One when they come out with Google Home support later this year.

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  • Just an update here. I have performed a factory reset on the Sonos One (its my only Sonos Speaker) and have setup the wireless in boost mode (plugged into ethernet) and I have yet to experience problems with the Eero Gateway and internet connectivity. I will give it a few days to see if there are any issues. If not I will unplug the ethernet cable and see what happens. I am starting to think that I need to purchase the Boost device as I believe things are not jiving between the Eero mesh and the SonosNet mesh network. I get the impression that this might be an issue with any mesh wireless devices and Sonos without Boost setup.

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  • Hello.  Wanted to see if anyone has any idea on my issue.  Had Boost set up completed, worked great, but range was not good on the wifi so we added Eero (3 of them) after the Boost setup was already done.  The new wifi has 2 signals, one 2G and one 5G.  WE can toggle the wifi signal in the Eero, but we still cannot access the Sonos app unless we are close to the actual router.  For some reason, Sonos app will not pick up the wifi from the Eeros.  I have the boost set up ethernet going into the wifi router, not the modem.  (modem ethernet goes to the wireless router, and we have port 1 output  ethernet going from the wireless router to the Eero and Port 2 output from the wireless router going to the sonos speaker as a boost setup.  Not sure what else to do.  

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    • DeantheDog2018 First off, turn off Sonos Boost. You don't need it since you have eero in place now. Boost doesn't do anything special--it just creates a wifi network for Sonos devices. But now with eero in place, they'll handle everything (and Boost might honestly make things worse because of it competing for airtime, etc). 

      After disabling Boost, I would recommend resetting your Sonos speakers and going back through the process of setting them up again in order to make sure they connect to your eero wifi network properly. After that, you should be golden. Also, you can't mix some Sonos speakers being hardwired via ethernet and some via WiFi. They all need to be wired or wireless.

      Reply Like
  • Thank you!   I will give it a try this weekend...  So I should just disconnect the ethernet cable from Sonos to the router to disable the Boost set up.  I assume I would need to do a factory reset on at least one Play 5 and set it up for Wireless...  My main issue is that the Sonos app will only operate if I'm within the range of the actual router.  I may have forgotten to state what my main problem was, and I'm sorry for that.  But, if I'm in close proximtiy of the Wireless router, everything works perfect.  When I go to the other side of the house (where there is an Eero), I'll have FULL Wifi signal on my phone, but I lose the Sonos App (it'll say can't find the Wifi) so then I lose control of the Sonos speakers.  With that said, I don't know if that will change what you suggested or not.  My apologies as I didn't explain the issue correctly.  So all speakers work, but the app drops when I get too far from the main wireless router.  For some reason my Sonos App/controller will not link up to the Eero SSID...  Hope that makes sense.  Please let me know if you think I should still try what you suggested, or if you think something could be the issue.  Thank you very much for your help!

    Reply Like
    • DeantheDog2018 Oh, you’ve got wireless running on a separate router, and eero is running in Bridge mode? If so, here’s some recommendations:

      1) Disable wifi on your main router so that eero is the only thing running wifi in your home

      2) If you can’t completely disable wifi on your main router, use a different SSID (network name) than what your eero is so that all your devices in your home will connect to your eero network.

       

      In regards to factory resetting your Sonos speakers, I would probably just go ahead and factory reset all of them. In my experience with Sonos, it’s usually better to just start with a clean slate in this type of situation.

      Reply Like
    • @cMoo92

      Thank you!  I will give it a try this weekend!  Appreciate it! 

      Reply Like
  • For what it's worth, I have several Sonos speakers (mostly older generation, without any smart integration) 2 Play:1's, 1 Play:5, and a new Boost with two Play:1's as surrounds.  I have run it with Boost for several years, both pre- and post-eero.  I don't have any issues with it, but cMoo92's comment that Boost could cause unnecessary bandwidth competition (in the 2.4 GHz space, most likely) makes sense.  

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