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Eero and Sonos One

I thought I would reach out to the community to see if anyone is having or seen an issue I am having. I currently have a Gen2 Eero with 2 beacons setup in my house. Every was working great until I decided to purchase a Sonos One. I was able to set up the Sonos One on the wireless network with ease. After about a few weeks I noticed that my internet speeds were dropping and would eventually my internet connection would drop out. I would restart my cable modem and the Eero unit, and everything came back fine. This would continue every few days, until I decided to power down the Sonos unit. Everything worked fine after that. Then I powered the Sonos One back on and once again my issues resurfaced. I am curious if anyone in the community has experienced this issue?

28 replies

    • cMoo92
    • 5 yrs ago
    • Reported - view

    I have 8 Sonos speakers on my network (but not a Sonos One), and I don’t have any issues.

      • Fan of tinkering with new hardware. Canadian dude.
      • cotedan87
      • 5 yrs ago
      • Reported - view

      cMoo92 wow. Must sound good there.   Sonos playbar and sub here and connects perfectly. 

    • eero Community Manager
    • Jeff_C
    • 5 yrs ago
    • Reported - view

    Hey kgosnell

    Sorry to hear the trouble! Let’s definitely get to the bottom of what’s going on here.

    When you have a chance, please shoot us a note at support@eero.com .

    We look forward to helping out. Have a great weekend!

    • model6
    • 5 yrs ago
    • Reported - view

    I have 8 sonos units (7 speakers and 1 sub) and don't have any issues.  Some of my units are on wifi and some are on my ethernet backhaul.  Have you updated your Sonos One to the latest firmware?   

      • kgosnell
      • 5 yrs ago
      • Reported - view

      model6 Yeah I just checked and there are no pending updates for the Sonos One. I will be emailing into support.

    • RicoJ1978
    • 5 yrs ago
    • Reported - view

    I have multiple Sonos products including a Sonos One and have no issues here. I’m running in Boost setup for what it’s worth, so the Sonos speakers aren’t  going through the eero network directly. 

    • All out of bubblegum.
    • Daniel_Basse
    • 5 yrs ago
    • Reported - view

    Definitely interested in seeing what happens here, as I was going to purchase a Sonos One when they come out with Google Home support later this year.

    • kgosnell
    • 5 yrs ago
    • Reported - view

    Just an update here. I have performed a factory reset on the Sonos One (its my only Sonos Speaker) and have setup the wireless in boost mode (plugged into ethernet) and I have yet to experience problems with the Eero Gateway and internet connectivity. I will give it a few days to see if there are any issues. If not I will unplug the ethernet cable and see what happens. I am starting to think that I need to purchase the Boost device as I believe things are not jiving between the Eero mesh and the SonosNet mesh network. I get the impression that this might be an issue with any mesh wireless devices and Sonos without Boost setup.

    • DeantheDog2018
    • 4 yrs ago
    • Reported - view

    Hello.  Wanted to see if anyone has any idea on my issue.  Had Boost set up completed, worked great, but range was not good on the wifi so we added Eero (3 of them) after the Boost setup was already done.  The new wifi has 2 signals, one 2G and one 5G.  WE can toggle the wifi signal in the Eero, but we still cannot access the Sonos app unless we are close to the actual router.  For some reason, Sonos app will not pick up the wifi from the Eeros.  I have the boost set up ethernet going into the wifi router, not the modem.  (modem ethernet goes to the wireless router, and we have port 1 output  ethernet going from the wireless router to the Eero and Port 2 output from the wireless router going to the sonos speaker as a boost setup.  Not sure what else to do.  

      • cMoo92
      • 4 yrs ago
      • Reported - view

      DeantheDog2018 First off, turn off Sonos Boost. You don't need it since you have eero in place now. Boost doesn't do anything special--it just creates a wifi network for Sonos devices. But now with eero in place, they'll handle everything (and Boost might honestly make things worse because of it competing for airtime, etc). 

      After disabling Boost, I would recommend resetting your Sonos speakers and going back through the process of setting them up again in order to make sure they connect to your eero wifi network properly. After that, you should be golden. Also, you can't mix some Sonos speakers being hardwired via ethernet and some via WiFi. They all need to be wired or wireless.

    • DeantheDog2018
    • 4 yrs ago
    • Reported - view

    Thank you!   I will give it a try this weekend...  So I should just disconnect the ethernet cable from Sonos to the router to disable the Boost set up.  I assume I would need to do a factory reset on at least one Play 5 and set it up for Wireless...  My main issue is that the Sonos app will only operate if I'm within the range of the actual router.  I may have forgotten to state what my main problem was, and I'm sorry for that.  But, if I'm in close proximtiy of the Wireless router, everything works perfect.  When I go to the other side of the house (where there is an Eero), I'll have FULL Wifi signal on my phone, but I lose the Sonos App (it'll say can't find the Wifi) so then I lose control of the Sonos speakers.  With that said, I don't know if that will change what you suggested or not.  My apologies as I didn't explain the issue correctly.  So all speakers work, but the app drops when I get too far from the main wireless router.  For some reason my Sonos App/controller will not link up to the Eero SSID...  Hope that makes sense.  Please let me know if you think I should still try what you suggested, or if you think something could be the issue.  Thank you very much for your help!

      • cMoo92
      • 4 yrs ago
      • Reported - view

      DeantheDog2018 Oh, you’ve got wireless running on a separate router, and eero is running in Bridge mode? If so, here’s some recommendations:

      1) Disable wifi on your main router so that eero is the only thing running wifi in your home

      2) If you can’t completely disable wifi on your main router, use a different SSID (network name) than what your eero is so that all your devices in your home will connect to your eero network.

       

      In regards to factory resetting your Sonos speakers, I would probably just go ahead and factory reset all of them. In my experience with Sonos, it’s usually better to just start with a clean slate in this type of situation.

      • DeantheDog2018
      • 4 yrs ago
      • Reported - view

      @cMoo92

      Thank you!  I will give it a try this weekend!  Appreciate it! 

    • pinthea
    • 4 yrs ago
    • Reported - view

    For what it's worth, I have several Sonos speakers (mostly older generation, without any smart integration) 2 Play:1's, 1 Play:5, and a new Boost with two Play:1's as surrounds.  I have run it with Boost for several years, both pre- and post-eero.  I don't have any issues with it, but cMoo92's comment that Boost could cause unnecessary bandwidth competition (in the 2.4 GHz space, most likely) makes sense.  

    • eeronightmares
    • 3 yrs ago
    • Reported - view

    I recently purchased a Sonos and connected it, a few days later my whole WiFi network is in tatters. The kids are upset their network drops while playing Fortnite and Minecraft. I keep dropping Zoom/Meet work calls, plus my android devices always show a not so strong signal. Any tips?

      • cMoo92
      • 3 yrs ago
      • Reported - view

      eeronightmares does the network performance improve if you power off the Sonos? Is it on WiFi or plugged into an eero with a network cable? Have you tried restarting your eero network?

      • eeronightmares
      • 3 yrs ago
      • Reported - view

      cMoo92 I restarted everything several times which includes the ergo beacons, the router and the 1 Sonos speaker. I also did a speed test at the main router and that is solid. Now I've put the Sonos away from the beacon, to see if that helps. Anyone available to work with me on this? any tools?

    • Jscher
    • 3 yrs ago
    • Reported - view

    I have had nothing but trouble with my Sonos and Eero.  Very frustrated.  Initially I had a Beacon that suddenly stopped working on IPv6 and was blocking everything from connecting.  After switching back to IPv4 i started to have problems with devices connecting, Sonos speakers kept disappearing and reappearing and my laptop had issues.  I switched back to IPv6 and everything seemed OK but now two of my sonos will not connect reliably.  I worked with Sonos and they said the internet connection was unstable.  Very Frustrated and nobody seems to have the answers.

    • bruce_tolley
    • 3 yrs ago
    • Reported - view

    RE: No problem with eero pro and Sonos.

    I just installed eero with no problem.  I installed eero as directed by the app. Then I reinstalled Sonos following the directions on the Sonos website for installing Sonos on a new wifi network, namely plug one Sonos device via ethernet patch cord into the router, which was the eero router.  Then I unplugged the patch cord. The eero network topology shows all of the Sonos attached to the eero router.  Given all the mesh wifi routing protocols eero presumably supports, I guess that the Sonos network traffic is now tunnelled over the eero mesh on a dedicated network.  I have not installed the Sonos boost since there seems to be no need with the performance of the eero.

    Just out of curiousity, why are you running a home IPv6 network? The main advantage of v6 is a much larger address space which you do not need if you have NAT between your home network and the big I internet.

    • bruce_tolley
    • 3 yrs ago
    • Reported - view

    I need to amend my statement above.  I still had the patch cord between eero pro wired gateway and the Sonos device. When I remove the patch cord, I lose connection to the Sonos devices. So the patch cord stays.

      • davidbeck1515
      • 3 yrs ago
      • Reported - view

      bruce. tolley I believe if you are using a patch cord to connect to your Eero, that means Sonos is running on its own wireless network (Sonosnet) and not using your Eero mesh network. 

      • bruce_tolley
      • 3 yrs ago
      • Reported - view

      davidbeck1515 

      • bruce_tolley
      • 3 yrs ago
      • Reported - view

      bruce. tolley  Neither SONOS or eero disclose or provide full visibility into the network topology so my first response is that I do not really know whether the SONOS wireless network is still up.

      I do know that I needed the SONOS wireless bridge before but not now.

      I also know that the eero box named Office is "upstream" from my Comcast modem and downstream from my first SONOS device, since it replaced the previous wifi router. 

      I also know that the eero box discloses all the devices on the network and says the four SONOS devices are attached to Office eero. So it would be reasonable to assume that all the SONOS traffic is routed to the OFFICE eero over the SONOS devices.  But it could be the eero dynamic "mesh" routing in control of the traffic and the SONOS and eero boxes are interoperating because they use the standards based mesh wifi protocols.

      • davidbeck1515
      • 3 yrs ago
      • Reported - view

      bruce. tolley  You can click on settings in your SONOS app, then click on about system.  It will show you if you are using SONOSNET or EEROS.  For each SONOS devices, it shows the network information.  There is a value called "WM".  If WM is 0, you are on SONOSNET.  If WM is 1, you are using EEROS mesh network.

    • davidbeck1515
    • 3 yrs ago
    • Reported - view

    I have 10 Sonos devices (mix of G1 and G2) in my home and 4 Eero Becons.  I am running the Sonos devices on the Eero network (W1 in the "about system").  While playing music, My Sonos devices cut in/out at seemingly random intervals - sometimes ranging from 5 to 10 minutes.  It happens across different Sonos devices at different intervals.  I've actually watched this behavior in the Eero app.  I think the Sonos devices are switching between beacons periodically.  Not sure why this is happening.  I previously was running Sonosnet and had the same issues (I connected one sonos device to a network switch that was wired to the primary Eero Beacon Gateway Router).  I thought maybe the Sonosnet was interfering with the Mesh Network, so I transitioned my Sonos equipment to the Mesh Network.  I am still having similar problems.  I've turned all devices on/off multiple times, and the problem still occurs.  Any thoughts?

    I am wondering if this Eero network is not reliable.

Content aside

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