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Eero and Sonos One

I thought I would reach out to the community to see if anyone is having or seen an issue I am having. I currently have a Gen2 Eero with 2 beacons setup in my house. Every was working great until I decided to purchase a Sonos One. I was able to set up the Sonos One on the wireless network with ease. After about a few weeks I noticed that my internet speeds were dropping and would eventually my internet connection would drop out. I would restart my cable modem and the Eero unit, and everything came back fine. This would continue every few days, until I decided to power down the Sonos unit. Everything worked fine after that. Then I powered the Sonos One back on and once again my issues resurfaced. I am curious if anyone in the community has experienced this issue?

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  • I have 8 Sonos speakers on my network (but not a Sonos One), and I don’t have any issues.

    Reply Like
      • cotedan87
      • Fan of tinkering with new hardware. Canadian boy.
      • cotedan87
      • 5 mths ago
      • 1
      • Reported - view

      cMoo92 wow. Must sound good there.   Sonos playbar and sub here and connects perfectly. 

      Reply Like 1
  • Hey kgosnell

    Sorry to hear the trouble! Let’s definitely get to the bottom of what’s going on here.

    When you have a chance, please shoot us a note at support@eero.com .

    We look forward to helping out. Have a great weekend!

    Reply Like
  • I have 8 sonos units (7 speakers and 1 sub) and don't have any issues.  Some of my units are on wifi and some are on my ethernet backhaul.  Have you updated your Sonos One to the latest firmware?   

    Reply Like
      • kgosnell
      • kgosnell
      • 5 mths ago
      • Reported - view

      model6 Yeah I just checked and there are no pending updates for the Sonos One. I will be emailing into support.

      Reply Like
  • I have multiple Sonos products including a Sonos One and have no issues here. I’m running in Boost setup for what it’s worth, so the Sonos speakers aren’t  going through the eero network directly. 

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  • Definitely interested in seeing what happens here, as I was going to purchase a Sonos One when they come out with Google Home support later this year.

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  • Just an update here. I have performed a factory reset on the Sonos One (its my only Sonos Speaker) and have setup the wireless in boost mode (plugged into ethernet) and I have yet to experience problems with the Eero Gateway and internet connectivity. I will give it a few days to see if there are any issues. If not I will unplug the ethernet cable and see what happens. I am starting to think that I need to purchase the Boost device as I believe things are not jiving between the Eero mesh and the SonosNet mesh network. I get the impression that this might be an issue with any mesh wireless devices and Sonos without Boost setup.

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  • 5 mths agoLast active
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