Eero and Sonos One

I thought I would reach out to the community to see if anyone is having or seen an issue I am having. I currently have a Gen2 Eero with 2 beacons setup in my house. Every was working great until I decided to purchase a Sonos One. I was able to set up the Sonos One on the wireless network with ease. After about a few weeks I noticed that my internet speeds were dropping and would eventually my internet connection would drop out. I would restart my cable modem and the Eero unit, and everything came back fine. This would continue every few days, until I decided to power down the Sonos unit. Everything worked fine after that. Then I powered the Sonos One back on and once again my issues resurfaced. I am curious if anyone in the community has experienced this issue?

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  • I have 8 Sonos speakers on my network (but not a Sonos One), and I don’t have any issues.

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      • cotedan87
      • Fan of tinkering with new hardware. Canadian boy.
      • cotedan87
      • 8 mths ago
      • 1
      • Reported - view

      cMoo92 wow. Must sound good there.   Sonos playbar and sub here and connects perfectly. 

      Reply Like 1
  • Hey kgosnell

    Sorry to hear the trouble! Let’s definitely get to the bottom of what’s going on here.

    When you have a chance, please shoot us a note at support@eero.com .

    We look forward to helping out. Have a great weekend!

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  • I have 8 sonos units (7 speakers and 1 sub) and don't have any issues.  Some of my units are on wifi and some are on my ethernet backhaul.  Have you updated your Sonos One to the latest firmware?   

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      • kgosnell
      • kgosnell
      • 8 mths ago
      • Reported - view

      model6 Yeah I just checked and there are no pending updates for the Sonos One. I will be emailing into support.

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  • I have multiple Sonos products including a Sonos One and have no issues here. I’m running in Boost setup for what it’s worth, so the Sonos speakers aren’t  going through the eero network directly. 

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  • Definitely interested in seeing what happens here, as I was going to purchase a Sonos One when they come out with Google Home support later this year.

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  • Just an update here. I have performed a factory reset on the Sonos One (its my only Sonos Speaker) and have setup the wireless in boost mode (plugged into ethernet) and I have yet to experience problems with the Eero Gateway and internet connectivity. I will give it a few days to see if there are any issues. If not I will unplug the ethernet cable and see what happens. I am starting to think that I need to purchase the Boost device as I believe things are not jiving between the Eero mesh and the SonosNet mesh network. I get the impression that this might be an issue with any mesh wireless devices and Sonos without Boost setup.

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  • 8 mths agoLast active
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