My Eero unit iverheating and stops working
I purchased my 3 set Eero from Best Buy less than a year ago and it was working fine until the last month. One of the three units (not the main one) stopped working and when i looked at it...it was extremely hot at the base of the unit. I gave enough ventillation and it still heats up. I unplug and plug it alk the time...it stops wirking as soon as it heats up. Its just been a disaster. I looked at this thread and have called the helpdesk as suggested by the Eero customet rep. I have been on hold for 20 mins now and still no sign of help!!!!!
Eero needs to realize that this coukd be a design flaw and address it immediately!!!
I would give credit to Eero customer service....after waiting in the phone for 20 mins i finally spoke to a rep and he is shipping me a new replacement one and i would have to return the defective one that's heating.....i wish they would find a solution to this issue...but kudos to Eero for replacing it.
ramurthy1 Glad to hear eero support took care of you so quickly. Your issue is a rare occurrence. Any type of hardware can go bad—even right out of the box. This is definitely not a common nor widespread issue with eero devices.
Chi7 It’s perfectly normal for the eero to feel pretty warm when it’s running.