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Where to find eero MAC address to use for IP Passthrough?

Just got AT&T fiber, and it came with a Moto BGW210 fiber gateway. I've already turned off wireless on the BGW210, and have the eero in AP/bridge mode. I want to configure the BGW210 to use IP Passthrough mode so that I can have the eero in full router mode. For that, I need the MAC address for the eero gateway node. And this brings me to the problem that I'm having.

There are MAC addresses all over the place in the eero app. I need to know specifically where to find the MAC address to use for the eero gateway mode for IP Passthrough mode in the eero app. So far I haven't picked out the right MAC address, and could really use a very specific pointer for this *smile*.

Thanks very much!

14 replies

    • MrDoh
    • 5 yrs ago
    • Reported - view

    There's also the possibility of using dhcps-dynamic in the IP Passthrough configuration. If the eero gateway node is the first client of the BGW210 to request an DHCP IP address, that would work. Are people having any success with the dhcps-dynamic setting?

    • southflguy
    • 5 yrs ago
    • Reported - view

    Here's what you do.  You connect your computer or laptop directly to the BGW and then the eero gateway to the BGW - nothing else.  Go into the settings of the BGW via browser --- Firewall --- IP Passthrough --- Select Passthrough mode --- DHCPS-Fixed---then below pick the eero from the device dropdown list.  Hit save... that's it. 

    • Drew
    • 5 yrs ago
    • Reported - view

    Thanks for reaching out, MrDoh and great question! For the purpose of IP passthrough requiring a MAC, the address you'll want to use is the MAC associated with the Ethernet port you happen to be using on the gateway eero.

    To find that, tap on the icon of the individual eero in the app, and then go to the Details screen – you'll see two MACs for the two Ethernet ports, labelled as Left and Right. The Left and Right refer to the ports when looking at them from the back of the unit. Using the same MAC as the port you're using should allow you to configure passthrough without any issue.

    Additionally, depending on the model of AT&T gateway you have, you may be able to match the MAC address by finding the eero in the modem-router's own connected devices list within the admin panel. 

    Please let us know if you have any other questions or concerns, and myself or the other Community members will be happy to offer additional insight. Thanks again for taking the time to post, glad to have you here!

    Kindly,
    Drew, eero Community Team

      • MrDoh
      • 5 yrs ago
      • Reported - view

      Drew Perfect, exactly what I needed. Thanks so much!

      • shuey
      • 4 yrs ago
      • Reported - view

      Drew How do I find the MAC address if I can't get past the setup in the app because it keeps saying it's having trouble reaching the internet?

      • MrDoh
      • 4 yrs ago
      • Reported - view

      shuey I would call eero support and let them help you with this. If you can't reach the internet to get the app to work, that's about your only choice. There isn't a local web GUI that you can get this from. Sorry, but eero support is really good, and they'll take care of you.

       

      One thought is to just plug the eero into the BGW210 (or whichever fiber gateway that you have), switch the eero to AP (bridge) mode, and use the app once the eero is connected to the internet in bridge mode. Then you can get the MAC address that you need. But if you have trouble doing that, eero support is there to help you.

      • christiansuper
      • 5 mths ago
      • Reported - view

       But now the ports are labeled "Port 0" and "Port 1" instead of Left and Right.   Completely worthless.  Why would this be changed this way?

       

      Does anyone know how 0 and 1 map to Left and Right?

      • Michael_eero_support
      • 5 mths ago
      • Reported - view

       When you look directly at the back of the eero with the eero logo on top, the left port is 0, the right port is 1.  We had to switch from a left/right to a numbered system since, at the time we changed it, we were just about to come out with the PoE Gateway eero which has 10 ports.

      • christiansuper
      • 5 mths ago
      • Reported - view

      Michael_eero_support  Thanks for quick response!   Really appreciate it.   I now have my Eeros connected to ATT fiber

    • alz0rz
    • 5 yrs ago
    • Reported - view

    What type of wifi speeds are you getting with Eero and AT&T Fiber? I am on ATT Fiber Gigabit service and get ~700 mbps/950 mbps down/up but my wifi struggles to get anything over 175 mbps on my iPhone X, XR, Laptop, etc...I have a Pace 5268ac running Eero in bridge mode since before it was even slower... Any ideas from anyone?  

      • MrDoh
      • 5 yrs ago
      • Reported - view

      alz0rz Decided that all we really need is a solid 100Mbps up and down after using that for a month with no problems. We get over 120/120Mbps with the eero on AT&T fiber any time I test my internet speed, evening prime time or not. So much better than Comcast, where either their 250/10 or 150/5 tier could go down to 75Mbps or so during evening prime time. Finding that the 100Mbps speed tier is plenty for our needs (two adults streaming TV, and doing the usual stuff on the internet :-) like email, FB, photo syncing to google photos, continuous internet backup, etc.

      Also, I've added MoCA 2 links to the remote eero nodes for hard-wired backhaul. It is all working very well here, solid wired and wireless throughput, happy with the decision to go with the 100Mbps tier. Data cap hasn't been a problem since we have an indoor over-the-air TV antenna as well that gets a good amount of use via a 4-tuner Tablo. If we need to, we can go to the 300/300 or 1Gbps speed tier, but no need at the moment. If the data cap was a serious issue, it would make sense to go to the 1Gbps speed tier just to avoid having a data cap.

      • Calle14
      • 2 yrs ago
      • Reported - view

      MrDoh I know this is an old thread but wanted to know if you still have the tablo up and running and using the remote access. I have set up the eero to port forward the necessary ports for the tablo but they won't open. Turned off UPnP but it still not working. Any help will be appreciated. 

      • MrDoh
      • 2 yrs ago
      • Reported - view

      Calle14 I haven't felt the need to use the Tablo remotely after 3 years of using it. Also, I'm not currently using the eero, I'm using an Asus ZenWiFi AX now due to much better and more stable performance. And better monitoring tools, and so on. I do think that I recall that there's a new Tablo app coming out that Tablo mentioned would make remote operation easier.

      Good luck with your endeavor. Have you tried Tablo support? They're responsive and helpful.

      • eero_support
      • 2 yrs ago
      • Reported - view

      Hello Calle14 ,

      There could be a few other things going on here that are preventing you from accessing the tablo. Do you know if your eero Network is in a double NAT? Is the tablo setup to receive connections?

Content aside

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