MacBook can't get an IP from just one of my Beacons

I have a MacBook that is running Mojave 10.14.5 and it can't get an IP from one of my Beacons. It connects to the wifi but only with a self-assigned IP address. If I look at the devices connected to the Beacon, it seems other devices are working fine, including my iPhone, so it appears to problem is just with my Mac. My Mac works fine with the other 2 Beacons. Has anyone seen this type of problem before?

5replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • I am having the exact same problem. Any new on this?

  • I too have the same problem, and spent an hour on the phone troubleshooting such esoteric things as "another ghost access point on your network" or "your Eero is blacklisted by your device (an apple MacBook) contact the manufacturer". No permanent fix, very frustrating to see this is not a unique problem and should have a solution to it.

  • Apple will need to solve it as it's the device blacklisting the node or nodes. I've experienced the same problem at work with a few staff iPhones that blacklisted certain APs in our nine floor hospital. Erasing the phone didn't help us.

    We ended up replacing those phones with new ones which were fine then I tested the old ones again several months later and they had cleared themselves of the blacklisting. It's not much of a problem for us with three or four iPhones out of a fleet of twenty-two hundred but it's got to be exasperating when it's your one MacBook, etc affected!

  • Having the exact same issue. Anyone find out any more info? I ran some network traces, and the eero network is not responding to the DHCP requests, so it doesn't appear to be a mac issue.

    Beacon info

    Software: v6.3.1-44

    Model Number: D010011

  • Just create a new user account, I guess it's up to you whether you would like to find the underlying issue or just have a computer that can access the internet.

Like1 Follow
  • 1 Likes|like
  • 2 wk agoLast active
  • 5Replies
  • 151Views
  • 8 Following

Need Help? We're here for you!

We're big on support, and we want to make sure you always have the best eero experience possible. Here are several resources you can use if you ever need our help!

Quick links

Community Guidelines

Help Center

Contact eero support