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Unknown Device/Cell phone

I changed the name on the eero app when I moved. (About two weeks after)

 

I only have three devices on it. Two are showing and connected.

 

There is an unknown device on the eero and my iPhone shows as not connected but my phone is connected. The unknown device has a different ip address than my cell phone.

 

it’s the same eero device. All I did was change the app name to reflect the move 

1 reply

    • eerofan0107
    • 1 yr ago
    • Reported - view

    eero system usually takes time before it recognized and identifies a device. Once connected it will initially show as unknown device then will be labeled eventually.

    However most devices (especially Apple devices) has its own privacy/security feature that block eero to identify the devices. You can turn disable this feature on some devices, here are some links:

    https://support.apple.com/102509

    https://support.apple.com/guide/iphone/iph6b324bb33/ios

    If this doesn't help, you can manually label the devices on your eero app. You can identify them by checking their mac address or IP address on the connected devices. Once you're able to identify the devices you can label them on the eero app.

    Hope this help :)

Content aside

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