eero Pro 6e 2.4Ghz Radio Gone After Update to 6.16.2-88
As the title says I had no issues before with my devices on the 2.4Ghz or wired before the latest update. Steps I've done:
Restarted eero via the APP: No Change
Reset eero via the button on the bottom: No Change
Power cycled both ISP modem and eero: 2.4Ghz comes back but will randomly dissapear again
Current setup is just a single eero Pro 6e to my modem. Tried contacting support which was of no use as they had no clue and its been escalted. Now I'm hoping someone from eero is going to call back in a couple days. All while my secuirty camera, doorbell, lights, plugs, etc don't work.
Why do these updates seem to do more harm then good or the poor customer service that now seems to be out sourced.
5 replies
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Thanks for posting! We would like to take a closer look at this. I'll be sending you a DM shortly. Follow up with me there and I'll be happy to move forward.
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Well I did reply over an hour ago and no reply back. Must have been a default to show face to other users on the forum.
Not impressed.......
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I have the same problem, this happened last night after this update.
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Ive messaged people from Eero but it's all silent for any reply. I tried to post it on Reddit as well but the fan boys all dismissed it as a concern.
I don't care how good a product is. If it's not supported it might as well be obsolete....
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Not sure how or why but I have been able to use the guest network to move all 2.4 products and they work but this shouldn't be the permanent fix. Hopefully we hear back soon.
Content aside
- 9 days agoLast active
- 5Replies
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