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Beta features and Surface 3

I discovered today that two beta features prevent only my Surface 3 from connecting. My other 40+ devices work fine. One steers devices to the fastest connection speed, the other improves WPA3 security. 

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  • Hello,

    That is very strange indeed. Band Steering should not prevent any devices from connecting to the eero system. All it does is delay the connection to 2.4Ghz responses so that a device will receive a response from the 5Ghz request first. The WPA3 might be something else that is going on, but it is an additional security option that is currently in beta. I would suggest sending an email to support@eero.com with your computer specs and a description of the behavior so we can take a look at it for you.

    Thank you,

    James

    eero Support

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  • Same thing happens on BOTH my Surface Pro 3’s. Everything works fine until I activate the WPA3 beta. Then neither of these models will connect to the internet until I disable the beta. As soon as disabled, connects again immediately.

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