Remote printing not working.

I switched to Eero mesh 6.  I'm using a MacBook Air and removing to my office desktop using Cisco Anyconnect.  I was able to print remotely using my old router.  Now when I print,  on the desktop it says that it is printing, but nothing prints on my HP Office jet Pro 9010.  When I disconnect the vpn, everything prints out.  I spent 45 minutes with technical support but they could not figure it out.  Any thoughts?

8replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • Probably something to do with the IP addressing. Try matching your eero DHCP IP address settings to what your old router used. For example, eero by default uses 192.168.7.x. Your old router might have used 192.168.0.x. You can configure this in the eero app under Settings > Advanced > DHCP & NAT

  • I changed the IP address but it still does not print until I exit the VPN.

    • Just to make sure I understand correctly, your MacBook and printer are at home, correct?

      What IP prefix does your MacBook at home get from the eero gateway? (i.e. 192.168.1.x)

      What IP address prefix does your MacBook get when connected to the VPN?

  • Yes, home Mac and printer.  Home ip is  vpn address?

    • Your computer will get an IP address through the VPN just like how you get an IP address while your on your local network.

  • I'm connected now and it says using wifi instead of wired

    • I’m guessing that’s still your local IP address though from your eero. I’m not familiar with the AnyConnect client, but I’m guessing somewhere in there it will show you what IP address it’s using once you’re connected.

  • ok, Thanks for your help.  I'll see if I can find it.

Like Follow
  • 5 mths agoLast active
  • 8Replies
  • 23Views
  • 2 Following

Need Help? We're here for you!

We're big on support, and we want to make sure you always have the best eero experience possible. Here are several resources you can use if you ever need our help!

Quick links

Community Guidelines

Help Center

Contact eero support