
iOS / iPadOS 14.5.1 + Private Address OFF = Frequent Disconnects
Hi all -- seeing this issue with several iOS / iPadOS devices (iPhone 12 Pro, iPhone 8, a few iPad Pros, iPad Air, iPod Touch): If the device is configured with the Private Address option turned OFF (so that I can use DHCP IP reservations), the device will frequently either disconnect from the WiFi completely, or it will flip over into the Private Address option (in which case my IP addresses get all out of whack). The only thing I can do when this happens is to completely forget the WiFi network on the device and then join again with the Private Address option turned off.
Anyone else seeing this? I have called Apple and of course they wanted to blame the Eero. I have restarted the Eero a few times and nothing solves the issue. Eero is on the latest version (6.3.0).
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OK -- there is DEFINITELY a problem with reserved IP addresses in Eero 6.3.0. (Prove me wrong.) Twice today I have configured an IP reservation for my new HP notebook, and both times, within minutes, my WiFi stopped working and was completely unable to obtain an IP address on the WiFi network until I removed the reservation.
Get this fixed, Eero.
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I have 3 Eero WiFi 6 Pros in one home and 1 WiFi 5 Pro with 2 Beacons in another home using different broadband providers as well. The entire family is experiencing this problem with Apple devices - a mix of various iPads and iPhones all at iOS 14.5.1 and iPadOS 14.5.1. I have toggled the Private IP setting thinking the obvious- that random MAC addresses are going to be a problem- but that doesn't make sense if the devices have the correct SSID and key/password stored. These devices just get the most use. So I went ahead and then confirmed random disconnects with ASUS laptops, Sony smart TV and Roku devices. All Eeros on 6.3.0 - with the older Eero 5 Pro mesh only recently upgraded to 6.3.0 in the last few weeks, but enough to lead me to think the problems reside in the Eero.
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Don't know if this helps, but for me ONLY my APPLE devices have this problem. I have turned off, in my Apple devices,"Private Addressing" and the problem goes away.......for a while. I can't seem to make my Apple device persistantly keep this setting off. If I restart it or there is an update, it comes back on, and in a short while after that, it disconnects my Ipad or phone from the EERO network connection. EERO needs to open a discussion with Apple to understand what's happening here. That is the words you need to tell us all- "We have contacted Apple and are trying to understand if there are any open issues we can enhance or resolve" that would be nice to hear, so far you have been really no help on this issue.
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A little late but I've been having this problem since last Spring. Eero didn't resolve it and in speaking to Apple many times, it doesn't look like this is an Apple problem.
My iPhone sporadically disconnects multiple times A DAY and the only thing I can do is either toggle Private Address off OR toggle it back on. It's the only way I can reconnect to the damn network. I've done extensive troubleshooting on my end and nothing has helped.
I'm on 6.4.0 and today, my work iPhone started disconnecting as well. I sent an email to Support. As someone who works remotely, I need a reliable connection and thus far, this does not seem to be it.