iOS / iPadOS 14.5.1 + Private Address OFF = Frequent Disconnects
Hi all -- seeing this issue with several iOS / iPadOS devices (iPhone 12 Pro, iPhone 8, a few iPad Pros, iPad Air, iPod Touch): If the device is configured with the Private Address option turned OFF (so that I can use DHCP IP reservations), the device will frequently either disconnect from the WiFi completely, or it will flip over into the Private Address option (in which case my IP addresses get all out of whack). The only thing I can do when this happens is to completely forget the WiFi network on the device and then join again with the Private Address option turned off.
Anyone else seeing this? I have called Apple and of course they wanted to blame the Eero. I have restarted the Eero a few times and nothing solves the issue. Eero is on the latest version (6.3.0).
53 replies
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Having the same issues on my current apple devices. Posting for updates
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Having the same issues on my current apple devices. Posting for updates
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Don't know if this helps, but for me ONLY my APPLE devices have this problem. I have turned off, in my Apple devices,"Private Addressing" and the problem goes away.......for a while. I can't seem to make my Apple device persistantly keep this setting off. If I restart it or there is an update, it comes back on, and in a short while after that, it disconnects my Ipad or phone from the EERO network connection. EERO needs to open a discussion with Apple to understand what's happening here. That is the words you need to tell us all- "We have contacted Apple and are trying to understand if there are any open issues we can enhance or resolve" that would be nice to hear, so far you have been really no help on this issue.
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Here’s a new twist.
I added my guest network and credentials. Guess what?
No problems with Apple devices. If get on the regular network and it drops out, my devices jump on the guest network.
This is an Eero problem.
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Yes, my iPhone 11 Pro Max does this constantly. Whenever I see that AT&T Internet symbol up there, I know that they’re is a privacy issue with my network. This image is, of course, following my changing the privacy setting.
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A little late but I've been having this problem since last Spring. Eero didn't resolve it and in speaking to Apple many times, it doesn't look like this is an Apple problem.
My iPhone sporadically disconnects multiple times A DAY and the only thing I can do is either toggle Private Address off OR toggle it back on. It's the only way I can reconnect to the damn network. I've done extensive troubleshooting on my end and nothing has helped.
I'm on 6.4.0 and today, my work iPhone started disconnecting as well. I sent an email to Support. As someone who works remotely, I need a reliable connection and thus far, this does not seem to be it.
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Hey there clayj, did your issue resolve now that we're at version 6.5.0? I'm asking because I'm also experiencing the same issue. Guest network is the only light at the tunnel of my daily reboot regimen
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NeedHelpWithMyEero I just updated to 6.5.0 yesterday, so we will need to wait a while (a week or two) to see if there are any more disconnects here.
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clayj My name is Nicolas. I do have eero pro 6. the iphone, ipads disconnects from the eero network and then lose the password of the network systematically. All ios devices run latest firmware and the eero pro 6 have 6.5.0. I tried the WPA3 off , the private address on and off. And still the same issues since recent upgrade of the eero pro 6 to a previous firmware upgrade.
Tried to remove the network, remove all eeros, re add them one by one....All was woirking perfectly in the past. and now it is a nightmare with ios devices
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nicolas. cindric just very frustrating when we paid top dollars as they are the most expensive systems... Did eero recognize there is a problem with their firmwares? I am about to dump them and the brand and try to buy something else. I cannot waste my time reconnecting the appleTVs, iphones, ipads...
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clayj are you still experiencing the same issues as I do? I guess all people with ios who upgraded to the latest firmwares must face similar issues
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clayj so upsetting that I am going to buy some google wifi mesh today. If it works well, I will inform everyone here to switch as it seems that eero is ignoring the reality of what we are facing.
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nicolas. cindric Try to stop using Crapple devices.
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txgunlover nice joke. But do you have any idea to solve this? that would be more useful thank you
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nicolas. cindric have you turned off WPA3 ? This resolved the issue for me.
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Peterj0 Thanks Peter, I had it off and it is only apple ios devices. However, you have a different GUI, I dont see in my app the option about Optimize for conference and gaming
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Peterj0 it did not change anything about having the WPA3 turned off. unfortunately.
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Hello nicolas. cindric ,
Thank you for reaching out to us! I apologize that you are having difficulties with connectivity of your Apple products with your eero network. I would like to help you troubleshoot this behavior. I will send you a direct message shortly with directions on how to get an email to me so we can start working on this shortly.
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Content aside
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