eero speeds capped at 50Mbps
I've had eero 2+ years. 6 days ago noticed much slower speeds that were consistently 50 Mbps on various devices. I typically average greater than 800Mbps. After several long calls with eero tech support without resolution, issue has been elevated to level 2 support via email. I waiting to hear from them.
Since then I've purchased 4 new Netgear switches (recommended by eero) and all new cat6a cables. Deleted old eero network and hard reset all eero.
I have 7 eero and 4 switches previously working for 2+ years and no issues. I have not changed anything on my network so I assume it is an eero issue.
at&t modem ---> eero gateway ---> switch A with wired eero
switch A is connected to switch B with wired eero
switch B is connected to switch C and switch D each having wired eero
So during the rebuild, everything was working. I checked speeds with each addition of devices to network. When I attached switch D (which only has a mac mini attached to it) speeds immediately dropped to 50 (range 48-50) consistently. I disconnected switch D and still slow speeds. Disconnected everything from gateway eero and still only 50Mbps wired and wireless. Any ideas or help appreciated.
Have you tried connecting a computer directly to your AT&T modem and speed tested? This would remove eero from the equation and identify if it’s an eero issue or a modem issue.
Just wanted to copy my same problem from the other discussion:
This is exactly what happened to me. Since last Saturday, November 10th, my Eero app has been showing me around 45 down, 300 up on AT&T Gigabit fiber. Speed tests from my devices have shown me the same results, even hard wiring into the main Eero. I just factory reset my AT&T 5268AC gateway hoping that would solve it, but still a problem. Another problem I'm noticing is with AT&T WiFi calling on iPhones and iPads connected to my network. If I get a call, the other person only hears me for the first few seconds and then it goes out.
Hardwiring to my AT&T Gateway gives me my full speeds (around 800 down/up). I don't know what happened, but will be contacting Eero Sunday.
Yes - I am almost certain this is due to firmware update pushed to the AT&T Pace 5268AC modem, v11.
I contacted at&t and requested a new modem, arris bgw210 I think. AT&T didn't put up any resistance.
t2clej Did the Arris BGW210 Modem solve your performance problem? I've got an AT&T Pace modem as well, and the whole DMZ+ seems to be causing an issue with eero in the last few days. Not sure if it is AT&T or eero that updated software that is causing problems.
I'm having this issue too.. I have AT&T Gigabit service and a 5268ac modem. This happened after I fully reset my 5268AC to clean up my network topology a little so presuming a new firmware was pushed.
Anything from Eero on working around this?
Wow, for a change I found a 'useful' AT&T support article that seems to address this niche topic (v11 and DMZ+) directly.
- 4 yrs agoLast active