Unhappy iPad Pro

I've been using an eero system in my house for a few months now. I've noticed a subtle issue with one device, an iPad Pro. Most of the time [75% I would guess], when I pick it up after not using it for several hours (in the morning or after work) it can't make connection to the internet. It IS connected to WiFi, correct WiFi network name, full bars but safari, fb, gmail, etc can't load anything. I get the network busy indicator but nothing works. The gmail app will eventually say it can't make a connection.

I have found that if I turn off WiFi for even one second and then back on, it immediately starts working as if there was no problem. Usually a bunch of notification immediately come through (ring, nestcam, messages, etc). I'm within 10' of my main eero, through one wall and get a great connection, great throughput other than this one problem.

I've wondered if my device connect to the other eero in my house but I don't think it would have full bars if that were the case, it is pretty far away, through many walls.

This is quite annoying to me, are there any ideas how to fix the issue?

11replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • Is your iPad running the latest available version of iOS? If not, do that. Also, you should reach out to eero support since they can actually get into your network and check things.

    Reply Like
  • Yes, up to date (always)

    Reply Like
  • I have the same issue with my iPad Air 2.  It happens to my iPhone as well but not nearly as often.  With the iPad it often happens when I pick it up first thing in the morning after it's been sitting unused all night.

    Reply Like 1
  • Hi mscalora lgreenberg

    Thanks for reaching out and sorry to hear the issue you are both experiencing with your iPad Pro. As cMoo92 mentioned, if you haven’t contacted support yet, please do so our team can take a look.

    We can be reached by email at support@eero.com or by phone at 877-659-2347.

    Reply Like
  • I've had the exact same issue with my Wife's new iPad Pro and my iPad Air 2. 

    Reply Like
  • Same issue here, with 2 Macbook Pro's and an iPhone 6s, all up to date on OS/patches.

    Reply Like
  • Yup, Apple devices don't work well with eero.  My iPhone does this.  Network not working, swipe up, turn off wifi, turn on wifi, working again.   It's not mesh network in general.  Our network at work (University) is mesh and works fine.  But eero doesn't work well when you move about.  iPads, iPhone and OSX devices.  My macbook pro's do this also.  No connection....wifi off wifi on....working again.

    Reply Like
  • Not only do all of our Apple devices ( iMacs, iPhones, watches, macbooks, iPads) work perfectly fine with our eero mesh system, they seem to work better with eero than any other mesh system or stand alone router we've tried with the exception of Apple's Time Capsule. (The Time Capsule can't equal it in speed or range however.)

    I'd second the recommendation for anyone having issues with Apple devices and eero contact (eero) support as well.    

    Reply Like
      • ron_g
      • ron_g
      • 2 mths ago
      • Reported - view

      David S That's great.  It doesn't however mean that there are no problems being experienced by others or that eero doesn't have an issue.  I have contacted support, they are aware of issues.  They are rebuilding their network management software from the ground up.  That's what makes it work so well, that is also what will lead to a few issues.  So I too recommend contacting support it's good to report these issues so they can be addressed and make the system even better.

      Reply Like
      • David S
      • David_S
      • 2 mths ago
      • Reported - view

      ron_g I fully understand Ron. I never meant to imply the Eero system doesn't have *any* problems...nothing with this level of complexity is perfect. 

      Reply Like
  • I have that issue over LTE. I think this is an Apple issue. FWIW I’m running iOS 13 beta software

    Reply Like
Like1 Follow
  • 1 mth agoLast active
  • 11Replies
  • 824Views
  • 10 Following

Need Help? We're here for you!

We're big on support, and we want to make sure you always have the best eero experience possible. Here are several resources you can use if you ever need our help!

Quick links

Community Guidelines

Help Center

Contact eero support