Philips hue bridge (wired) not shown as a device at all.

I think there’s a bug that means the hue bridge is never shown as a device. No matter which of my EERO I plug it into with the Ethernet cable it doesn’t show up. It means that some devices are able to join the network and not be seen! 

1reply Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • Hello 5tgcbds ,

    Thank you for reaching out to us regarding your Philips hue bridge behavior. There could be a few other things going on here as well. Can you please give our support a call or follow the directions in the direct message I will send you shortly so we can troubleshoot and identify why the Hue Bridge may not be showing up as a connected device? I have provided a link below that will help you find the best number to call if you prefer that method of support.


Like Follow
  • 9 days agoLast active
  • 1Replies
  • 11Views
  • 3 Following

Need Help? We're here for you!

We're big on support, and we want to make sure you always have the best eero experience possible. Here are several resources you can use if you ever need our help!

Quick links

Community Guidelines

Help Center

Contact eero support