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Eero not allowing Roku to stream

Anyone else having issues with Roku not streaming videos?  It was working okay before we left on vacation. Now nothing.

17 replies

    • speedmaster
    • 5 yrs ago
    • Reported - view

    Do you have any of the lab, beta, or security features on?

      • bfishgertz
      • 5 yrs ago
      • Reported - view

      speedmaster 

      • bfishgertz
      • 5 yrs ago
      • Reported - view

      speedmaster 

    • bfishgertz
    • 5 yrs ago
    • Reported - view

    Not sure.  Where are those located on eero app?  

      • speedmaster
      • 5 yrs ago
      • Reported - view

      bfishgertz try Settings -> Advanced -> eero Labs

    • bfishgertz
    • 5 yrs ago
    • Reported - view

    I have unhooked all my Eero’s and switched to Google Nest which has connected all my devices that Eero would not allow.  Will return them to Amazon for full refund.  Engineering has some work to do there to solve this issue.

      • speedmaster
      • 5 yrs ago
      • Reported - view

      bfishgertz Uggh. Been there. I had similar issues w a Netgear router they couldn't resolve. 

    • mfconti
    • 4 yrs ago
    • Reported - view

    Afternoon noon folks. I had this problem when I first installed my eero about two years ago.  My fix was to keep my router and put eero into bridge mode. This worked.  
     

    my router just died and I tried to use just my eero and it looks like the same issue. 
     

    anyone know any other settings to make roku stream with eero?  I see some people are getting a new backs modem, I would rather not do that. 
     

    thanks. 

    • sjm182
    • 4 yrs ago
    • Reported - view

    Just set up eero with Verizon Fios using eero in bridge mode. Every device in the house is working great, streaming fine (Firestick, laptops, iPads, etc) except for our main Roku TV. We can connect and navigate through all the channels, but can't actually get anything to play. Any suggestions? 

    • Unblowupable64
    • 4 yrs ago
    • Reported - view

    Just bought a set of eero routers and am having a terrible time with all the Roku devices in our house.  Will be calling support.  I’ll reply back here if I manage to get it resolved, or just return them.  Had none of these issues with my previous Netgear setup.

      • FFM28
      • 4 yrs ago
      • Reported - view

      Unblowupable64 did you make any progress? I’m having the same issue. Might end up returning my eeros if this doesn’t get fixed by the end of this weekend.

      • Unblowupable64
      • 4 yrs ago
      • Reported - view

      FFM28 Hi.  No, I never was able to get it working.  Frankly I had one of the most ridiculous customer service experiences of my life with Eero support.  For example, did you know you should have 400 mbps internet service for Netflix?!?  I usually don’t argue with customer service reps as they have a tough job and have to follow a script, but it was wall-to-wall nonsense.  I usually like Amazon companies, but these guys have some work to do.  I returned my Eeros and got  TP Link Deco S4 mesh setup.  I’m very happy with it.  Rokus, Nintendo Switches, iPhones, iPads, Windows PCs, etc all working great.  Good luck.

      • FFM28
      • 4 yrs ago
      • Reported - view

      Unblowupable64 oof. Thanks for the reply!

      So, to be clear, were they saying faster internet will run Roku players?

      If Netflix needs 400Mbps, I’m curious if that’s the “problem”.

      • Unblowupable64
      • 4 yrs ago
      • Reported - view

      FFM28 Eero said that but it’s absolutely not true.  I have 100mbps service which is more than enough for a couple of concurrent streams of Netflix, Hulu, Disney+ etc.  My Rokus were fine with my old Netgear router, and is fine with my new TP Link setup.  They were trying to place the blame elsewhere.

    • Calutex
    • 4 yrs ago
    • Reported - view

    My ROKU devices are no longer are working on my EERO network. I’ve isolated it by turning off all other devices. It affects two devices ROKU HD and ROKU Streaming stick. Works fine on my Sharp Smart TV with ROKU TV. 
     

    EERO and ROKU played nice together for a while the stopped. So, it must be software related. The streaming was down to 8-9 kbps; I unplugged and the plugged back in the ROKU HD and if bumped up to 183 kbps; after a while it worked its way up to 333 kbps and even hit 1Mbps but then shrunk back down to 183 to 250 kbps. All the while the picture quality looked like a blurry game of 1980s Bricks or Tetris.

    And, of course, EERO support is so sensitive to the Coronavirus situation that they’ve cut back support hours. Really? How dumb do you think your customers are? EERO can be supported from employee homes remotely.

    And say that ERRO hasn’t figured out how to do that. The reduction in support is to save money, which is fine, but don’t blame it on COVID-19. Puh-leeze!

    You broke it, EERO; so, ... fix it! Please!

    • Fresh_Mint
    • 4 yrs ago
    • Reported - view

    I recently got a Streambar and linked it to my eero network (also fairly new). I too had problems with both wireless and wired networking... That is until I added the Roku to the guest network. Not had any problems since I did this. 

      • rshiflet01
      • 4 yrs ago
      • Reported - view

      Fresh_Mint   I'm going to try this.  I have had the Roku Streaming Stick + for about 4 months where I dropped my Cable.  Since my modem is downstairs, I thought my eero would help with getting the signal upstairs to my TV, laptop and phone.  Not happening!!!  I am so disappointed.  The TV plays several hours. but then just suddenly drops the program I am watching through Roku.  This will happen 3 to 4 times a day.  The other night, I updated the eero software and made sure everything was up-to-date and named correctly.  Afterwards, my wifi signal on my S10+ suddenly lost wifi in the middle of a video, and I could not get it back up.  The third day, everything seemed to be back to normal on my phone, but it is still sketchy.  I have read where I might get a better signal by setting up a bridge connection, but understand I may lose some of the attributes of eero app information.  But for now going to use the guest network to see if anything corrects itself.  Thanks for including your comments as a viable solution.

Content aside

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