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Eero 6 and Arlo cameras

I have a 3 unit Eero 6 setup and to date everything has been working fine however...

I have in the last few days had a Verisure alarm system installed which includes 2 Arlo Essential cameras and an Arlo video doorbell.  When they are working they are great but I have had several occasions where the cameras have appeared to be offline in the Arlo app but show as online in the Eero app.

This means that I have effectively not got any cameras working because in order to get them back online Arlo are suggesting I need to get Verisure to remove them and readd them. They seem to get knocked offline when I rebooted the Eero main unit. TArlo are alsosaying I need to set up 3 specifically open ports for each device on the router and temporarily suspend the 5Ghz ban while connecting them, This is a non workable solution if I have to do this every time I reboot the Eero.

I have also been unable to add an Arlo chime 2 to the doorbell because they are not syncing.

I suspect the problem is due to everything needing 2.4Ghz and the Eeros pushing out 2.4 and 5 and confusing the heck out of the Arlo devices.

Does anybody have similar issues or able to offer any suggestions how to resolve this? I would prefer not to cancel my alarm contract but at the moment without the cameras it is rather pointless..

4 replies

    • zeeshaan_mustafa
    • 2 yrs ago
    • Reported - view

    Hi! Hope you are doing well.  Did you figure this out? 

    • mloosemore
    • 2 yrs ago
    • Reported - view

    In the end I sent the Arlo cameras back and opted for Blink which works just fine

    • zeeshaan_mustafa
    • 2 yrs ago
    • Reported - view

    Thanks! I appreciate the response.  I think I want the arlo cameras - especially for the 4k feed.  Would you still go with the eero if you had the option to buy it again (knowing what you know now).   I am contemplating buying an eero pro 6 and may opt to buy a TP Link X90 instead. 

    • mloosemore
    • 2 yrs ago
    • Reported - view

    The eero hub is great. I have the three piece set and they spread my wifi around the house very well. If I didn't have them there is no way I could get cameras where I need them. I think the problem was with the Arlo cams rather than the eero mesh. The blink cams have worked with eero fine. I have kept the arlo doorbell and that is working with no problems as well. It was just the arlo essentials cameras that kept dropping out.

Content aside

  • 2 yrs agoLast active
  • 4Replies
  • 728Views
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