Issues

I've owned my eeros for about 15 months and the first 14 months were a delight.  I never ever had to touch the eero; it just worked and worked well.

After the last update (I forget the exact date of the update, but it was about a month ago), I've had my first eero issues.

For example, one morning, I could no longer see my Synology DiskStation from Windows Explorer ("Network Destination not reachable").  I rebooted all the eeros which didn't work, as 2 of my satellites never connected.  So, I rebooted them individually, starting with the master, waiting for it to connect, then rebooting all the others one at a time.

Everything worked fine for a week.  This morning, I noticed slow network performance and I could no longer see my DiskStation from Windows Explorer.  Also, I could no longer print to my wireless Canon MX printer ("Printer is offline").

I just finished rebooting everything (about 20 minutes) and now I can access the DiskStation and the printer.

 

Is anyone else seeing this, or am I the only lucky one?  Any way I can revert to the old firmware, which worked flawlessly for me?

 

Thanks for any input.

1reply Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • Hi  jimfbk

    Thanks for reaching out and sorry to hear the recent trouble you've been experiencing.

    In order for us to best help, I would recommend that you contact tech support. They'd be best to look into what exactly is going on and ensure you continue to have the same experience you were having before.

    Whenever you have the chance, feel free to give us a call at 1-877-659-2347 or email us at support@eero.com .

    Reply Like
login to reply
Like Follow
  • 5 mths agoLast active
  • 1Replies
  • 207Views
  • 2 Following

Need Help? We're here for you!

We're big on support, and we want to make sure you always have the best eero experience possible. Here are several resources you can use if you ever need our help!


Quick links

Community Guidelines

Help Center

Contact eero support

@eerosupport

eero.com


Latest from the eero blog

eero, plus peace of mind

Learn more about eero Plus and how our security suite helps to keep both your devices and everyone in your home safe while online.


Meet a few members of our team