I am having a hardtime having my mac work with eero

My home has 2 eeros installed. Every once in a while eero's stop working only on MAC, while my other windows and android devices work just fine. Is this a know issue. If yes, how are you planning to fix this.

4replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • Hi  , welcome. This is a known issue with Apple devices and Apple and eero have been working together to fix this. They have been trying to figure out a decent solution that doesn't compromise non Apple users. You can search for information on this here and in a reddit discussion  r/eero.

    The current work around is to cycle your wifi off and on. They have made great improvements to try and handle this situation, but it's not yet hammered out. 

  • Hi  nitinkhanna

    Thanks for reaching out and welcome to the eero community.

    When you are experiencing this issue, is it while roaming throughout the home or does it happen from a stationary location? 

    Also, if you haven't yet, I would recommend reaching out so our team can take a look into what you are experiencing. Feel free to give us a call at 1-877-659-2347 or email us at support@eero.com.

  • it seems to be happening when roaming.  My eero shows 132 Mbps download speed, but my connection is jittery and only 10mbps. I have tested the same on android it shows 100 Mbps. That being said, i used the following command on my mac and things are better


    sudo /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Resources/airport prefs joinMode=Strongest

    the issue is that there is no such thing available for iPhone.

  • Thanks for following up,  nitinkhanna.

    I would recommend following up with our support team so they can take a look and help troubleshoot this matter with you. 

    We look forward to helping. You're in good hands 🙂

Like1 Follow
  • 6 yrs agoLast active
  • 4Replies
  • 1131Views
  • 5 Following

Need Help? We're here for you!

We're big on support, and we want to make sure you always have the best eero experience possible. Here are several resources you can use if you ever need our help!

Quick links

Community Guidelines

Help Center

Contact eero support