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I am having a hardtime having my mac work with eero

My home has 2 eeros installed. Every once in a while eero's stop working only on MAC, while my other windows and android devices work just fine. Is this a know issue. If yes, how are you planning to fix this.

4 replies

    • FuzzyG
    • 9 yrs ago
    • Reported - view

    Hi  , welcome. This is a known issue with Apple devices and Apple and eero have been working together to fix this. They have been trying to figure out a decent solution that doesn't compromise non Apple users. You can search for information on this here and in a reddit discussion  r/eero.

    The current work around is to cycle your wifi off and on. They have made great improvements to try and handle this situation, but it's not yet hammered out. 

    • eero Community Manager
    • Jeff_C
    • 9 yrs ago
    • Official response
    • Reported - view

    Hi  nitinkhanna —

    Thanks for reaching out and welcome to the eero community.

    When you are experiencing this issue, is it while roaming throughout the home or does it happen from a stationary location? 

    Also, if you haven't yet, I would recommend reaching out so our team can take a look into what you are experiencing. Feel free to give us a call at 1-877-659-2347 or email us at support@eero.com.

    • nitinkhanna
    • 9 yrs ago
    • Reported - view

    it seems to be happening when roaming.  My eero shows 132 Mbps download speed, but my connection is jittery and only 10mbps. I have tested the same on android it shows 100 Mbps. That being said, i used the following command on my mac and things are better

     

    sudo /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Resources/airport prefs joinMode=Strongest

    the issue is that there is no such thing available for iPhone.

    • eero Community Manager
    • Jeff_C
    • 9 yrs ago
    • Reported - view

    Thanks for following up,  nitinkhanna.

    I would recommend following up with our support team so they can take a look and help troubleshoot this matter with you. 

    We look forward to helping. You're in good hands 🙂

Content aside

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