1Buying a used eero how do I reset it
-
Hi Hmaciel —
Please follow the steps found in this article: https://support.eero.com/hc/en-us/articles/215473703-How-do-I-reset-my-eero-
-
Did that it keeps telling me that it's on someone else's account and has to be deleted from that account
-
Hmaciel and the eero LED has flashed red?
-
-
Yes it flashed red and then when I tried to find it it would tell me it's on someone else account and had to be removed
-
Hmaciel try using the serial number when connecting?
is this gen1 or gen2?
-
Raphael I did it keeps telling me it’s still on someone else’s account t and needs to be removed from that account
-
Hmaciel please give us a call at 877-659-2347 or email support@eero.com so our team can take a look. Thanks!
-
Hmaciel You need to do a hard reset and not just a soft reset. If that doesn't work, contact eero support.
https://support.eero.com/hc/en-us/articles/215473703-How-do-I-reset-my-eero-
-
