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Buying a used eero how do I reset it

8 replies

    • eero Community Manager
    • Jeff_C
    • 5 yrs ago
    • Official response
    • Reported - view

    Hi Hmaciel

    Please follow the steps found in this article: https://support.eero.com/hc/en-us/articles/215473703-How-do-I-reset-my-eero-

    • Hmaciel
    • 5 yrs ago
    • Reported - view

    Did that it keeps telling me that it's on someone else's account and has to be deleted from that account 

      • eero Community Manager
      • Jeff_C
      • 5 yrs ago
      • Reported - view

      Hmaciel and the eero LED has flashed red? 

    • Hmaciel
    • 5 yrs ago
    • Reported - view

    Yes it flashed red and then when I tried to find it it would tell me it's on someone else account and had to be removed 

      • Raphael
      • 5 yrs ago
      • Reported - view

      Hmaciel try using the serial number when connecting?

      is this gen1 or gen2?

      • Hmaciel
      • 5 yrs ago
      • Reported - view

      Raphael I did it keeps telling me it’s still on someone else’s account t and needs to be removed from that account 

      • eero Community Manager
      • Jeff_C
      • 5 yrs ago
      • Reported - view

      Hmaciel  please give us a call at 877-659-2347 or email support@eero.com so our team can take a look. Thanks!

      • JTravers
      • 5 yrs ago
      • Reported - view

      Hmaciel You need to do a hard reset and not just a soft reset. If that doesn't work, contact eero support.

      https://support.eero.com/hc/en-us/articles/215473703-How-do-I-reset-my-eero-

Content aside

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