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Buying a used eero how do I reset it

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  • Hi Hmaciel

    Please follow the steps found in this article: https://support.eero.com/hc/en-us/articles/215473703-How-do-I-reset-my-eero-

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  • Did that it keeps telling me that it's on someone else's account and has to be deleted from that account 

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      • Jeff C.
      • eero Community Manager
      • Jeff_C
      • 2 yrs ago
      • Reported - view

      Hmaciel and the eero LED has flashed red? 

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  • Yes it flashed red and then when I tried to find it it would tell me it's on someone else account and had to be removed 

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      • Raphael
      • Raphael
      • 2 yrs ago
      • Reported - view

      Hmaciel try using the serial number when connecting?

      is this gen1 or gen2?

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      • Hmaciel
      • Hmaciel
      • 2 yrs ago
      • Reported - view

      Raphael I did it keeps telling me it’s still on someone else’s account t and needs to be removed from that account 

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      • Jeff C.
      • eero Community Manager
      • Jeff_C
      • 2 yrs ago
      • Reported - view

      Hmaciel  please give us a call at 877-659-2347 or email support@eero.com so our team can take a look. Thanks!

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      • JTravers
      • JTravers
      • 2 yrs ago
      • Reported - view

      Hmaciel You need to do a hard reset and not just a soft reset. If that doesn't work, contact eero support.

      https://support.eero.com/hc/en-us/articles/215473703-How-do-I-reset-my-eero-

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