Removing the US limiting number

Please, please, please, remove the number limiting to US. I am from Panama (507), I would buy it from the US, I buy stuff from amazon and other estores every month and I travel there a couple of times a year, thats not an issue; we are also standardized on common North American power outlets (120V), not an issue either.  We also inherited the US based FCC regulation for wifi. The only problem is I need a US phone number to log into the eero app, which has no sense in a globalized world. I understand the warranty and support is US based, no problem, i can call or send it if any issues.

I saw a couple of Canadian fellows posted it works there, but maybe this is because Canada and US share the same dialing country code?

3replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • Hi  ronnyromero —

    Thanks for reaching out and welcome to the eero community.

    While eero isn't officially supported outside of the United States, we have customers located around the world. Our app is available internationally and the only requirement for registration is that customers enter a phone number in the following format: (XXX) XXX-XXXX.

    We know many customers have used workarounds such as Google voice numbers to meet this requirement. It's worth nothing that we're currently only able to ship within the United States and using eero outside of the United States will void the warranty. If you'd like to discuss your specific use case, please feel free to contact support.

    Reply Like
  • yes, in this case i don't believe it would work, we don't have area codes here, so if I use the parenthesis for the country code, mobile phone numbers are (507) 6XXX-XXXX, land lines don't have the "6" so they are effectively 7 digit numbers while mobiles are 8 digit numbers.

    Or, can I use a landline number to register? does it require like a SMS to the number or needs to be the phone number with the app installed?

    Why limiting the registry to the US? it won't harm to let it be registered from anywhere. I get it that sales and warranty are only for US and otherwise void, but knowing that, opening the registry won't affect anyone.

    Reply Like
  • Thanks for getting back,  ronnyromero .

    You will be able to verify your account via phone or email, so it won't require an SMS. However, we do require that a number is attached to the account to complete setup. 

    With regards to opening up the ability to use any number, that is good feedback and I'm happy to pass it along to our team. It hasn't been a focus for us as eero is still only officially supported in the US, but it is something we can consider with future development.

    Reply Like
reply to topic
Like1 Follow
  • 1 Liked by
  • 1 yr agoLast active
  • 3Replies
  • 585Views
  • 2 Following

Need Help? We're here for you!

We're big on support, and we want to make sure you always have the best eero experience possible. Here are several resources you can use if you ever need our help!


Quick links

Community Guidelines

Help Center

Contact eero support

@eerosupport

eero.com


Latest from the eero blog

eero, plus peace of mind

Learn more about eero Plus and how our security suite helps to keep both your devices and everyone in your home safe while online.